Customer Service Medical Billing

Ann McCandless

**** ****** **** *, #*** 920-***-****

Oshkosh, WI 54901-9779 *************@*****.***

Skills

Computer literacy including Microsoft Word and Excel, ChiroTouch and Trizetto; keyboarding; transcription; file and record maintenance; strong verbal and written communication skills; strong customer service background and attention to detail.

Experience

MARCH 2017-AUGUST 2018

HENDRICKSON CHIROPRACTIC & WELLNESS CENTER-Medical Billing/Insurance Specialist

•Electronically exported daily “clean” billing to and imported electronic remittance advices from Trizetto for customers with commercial, Medicare, Medicaid and VA coverage.

•Accurately posted electronic and paper explanations of benefits.

•Fulfilled medical record requests for commercial payers as well as third-party administrators, Medicare and VA.

• Initiated steps to correct software issues via telephone conversations or referencing the software manual.

•Maintained open communication with peers and chiropractors verbally and in electronic or written form.

NOVEMBER 2001-FEBRUARY 2013

U.S. BANK, NA (f/k/a Firstar), Oshkosh, WI- Loan Documentation Specialist

•Input, maintained, renewed, researched and reconciled new and existing commercial loans.

•Processed specialized accounts, developed and updated procedures and trained peers.

•Communicated in a timely and professional manner to internal and external customers, thus contributing to quality customer service.

•Transcribed all medical dictation from 1999-2001.

JUNE 1995-MAY 2001

Wink Chiropractic Wellness Center, Fond du Lac, WI- Insurance and Medical Billing Specialist

•Assigned outpatient MD/DC/PT services and assessed the accuracy and thoroughness of the documentation.

•Posted payments, audited and updated patient accounts and completed insurance follow-up via telephone or written correspondence.

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