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Customer Service Medical Billing

Silver Spring, Maryland, United States
August 20, 2018

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A highly self-motivated Accounting/Finance Specialists who possesses strong work ethic, professional and personable communication skills with outstanding customer service skills and need minimal supervision. Very determined to complete tasks in a timely manner and maintains accuracy in processing invoices and posting payments.


Microsoft Access SAP Ledgers Microsoft Excel

Power Point FICO/DM10 US- Recon Plus


Account-Temp/Office Team/Phillips & Cohen Associate Ltd. 09/2016- Present

Wilmington, Delaware

Finance Specialist/Payment Posting

Keying of debtor payments - Keying large quantity of financial transactions with a minimal error rate.

Run virial batch three twice a day- run SAS report for deposit tie out.

Processing financial transactions-Take credit card payments directly from debtors.

Reconciliation reports and daily tie outs of bank deposits.

Tie out payments posted and reconcile bank deposits.

Work in a fast pace high volume environment.

Good communication with other departments and leaders

Strong customer service skills

Has a working knowledge of Microsoft Excel

Ability to work with minimal supervision

Account-Temp/Wright USA-Wilmington, Delaware

Account Receivable clerk 03/2016-09/2016

Responsible for the processing ACH (EFT Payments)

Posting Lock-box payments, applying payments and Process Daily Queue payments

Remote checks processing – Batching and applying payments

Annually, Monthly, and Quarterly payments – Credit Cards and EFTs

Reviewing recurring list, processing monthly charges and Quarterly Adjustments

Pulling Aging Report review, save and Pulling Cash Detail Report review and save

System used, Microsoft Access

Adecco Staffing Services/Citigroup Bank - Newark, Delaware

Cash & Trade Processing Analyst I 10/2014- 3/2016

Responsible for the processing, verification, and validation of government documents as well as shipping of those documents. Multi-functional can assist with the proficiency in the mailroom, Batching and Dispatch.

Adapts quickly to new processes and be comfortable in a very dynamic and rapidly changing environment.

Passed strict and security clearance requirements mandated by the federal government.

Assists the work flows on the floor by completing the Quality control for intercept, moving the completed work between units.

High profile, highly visible project requiring greater than a 40-hour work week.

Review suspicious documents and performed as an auditor, reviewing, and rejecting claims to ensure accuracy in processing.

JPMorgan Chase & Company- Wilmington, Delaware

Accounting Specialist – Settlement Reconciliations 09/2008 – 12/2013

Primary functions include general ledger reconciliations related to the processing of payments, sales, cash entries, C3 postings and activity related to portfolio conversions and de-conversions.

Research aging and erroneous suspense items, ensuring that appropriate actions are taken to minimize losses

Identify and escalate settlement differences in a timely manner, as some issues could signify substantial cardholder impact

Communicate with both internal and external technical teams and business partners regarding settlement problems

Prepare wire and automated clearing house requests to fund business partners for sale and conversion activity.

Create, review and update production procedures to effectively document the workflow of various reconcilements and processes

Completed financial adjustments to general ledgers utilizing SAP and FCP

Maintained suspense accounts and cleared outstanding items in RECON+, escalating problem items when necessary

Junior Accounting Specialist – Returned Items Processing 12/1999 – 9/2008

Wilmington, Delaware

Processed incoming returned items from the Federal Reserve and First Tennessee Bank

Completed customer impacting adjustments in TSYS, debiting customers for returned payments

Prepared returned items for re-presentments to be sent to through the Federal Reserve

Completed balancing settlements and maintained the team’s issue and resolution

Completed financial adjustments to general ledgers utilizing SAP and FCP

Maintained suspense accounts and cleared outstanding items in RECON+, escalating problem items when necessary

Returned Items Clerk – Lockbox Processing 07/1998 – 11/1999

Brooklyn, New York

Managed and processed incoming returned payments

Completed end-of-day balancing settlement

Accepted internal calls regarding the status and process flow of returned items


South Shore School, Brooklyn, New York 4/1997-5/1997

>Medical Office Assistance- Certificate

Career Training Center, Brooklyn, New York 5/1996-6/1996

> Childcare Technician- Certificate

Allen Schwartz Institute, New York, NY 2/1993-3/1994

>Medical Billing Certificate

Bernard Baruch College, New York, New York 8/1987-3/1990

>Computer Information Systems; two years completed

George W. Wingate High School, Brooklyn, New York 9/1985-6/1987

>Home Economics’; four years completed

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