PROFESSIONAL SUMMARY:

Over *+ years of IT experience of which 5+ years as a Techno-functional SFDC Technical Consultant.

Force.com Certified Administrator (ADM 201) Professional (Certification #4403894)

Force.com Certified Developer (DEV 401)/Platform App Builder Professional (Certification #2013796).

Strong Business knowledge in Healthcare, Financial, Retail and B2B domains.

Implemented 2 full Lifecycle Salesforce CRM in Sales, Service and Custom cloud platforms.

SFDC Administration - SFDC User Management, Roles, Profiles, Security and Sharing Rules, Custom Reports and Dashboards.

SFDC Configurations/Customizations –

-User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers etc.

- Developed business process for Reassignment of leads, cases, opportunities based on change in owners; Implemented Account and Contact Hierarchy.

SFDC Data Integrations -

-Proficient in Data Loads for SFDC Standard objects, Custom objects. Utilized different data tools such as – Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.

-Integrations with External Partners like on demand Informatica through power connect.

SFDC Development -

-Experience with Visual Force, Apex, SOQL

-Developed Visual Force Pages/Controllers/Components;

-Extensive knowledge of creating workflows, approval processes, validation rules and sharing & security rules.

-Adept in using Eclipse IDE

-Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, web pages for various functional needs in the application.

-Custom report development based on requirement.

Business Analysis/Lead –

-Experienced in requirement gathering, conducting workshops, fit/gap analysis, creating business process flow diagrams etc.

-Managed the overall CRM enhancement strategy by effectively evaluating and implementing functionality to meet and exceed end-user requirements.

-Actively managed the enhancement process by closely interacting with business owners and Salesforce.com department resources, through entire enhancement process.

-Facilitated QA validation and UAT (User Acceptance Testing) as the functional/product expert.

TECHNICAL SKILLS:

Programming Languages: Java, Apex, SQL

Query languages: SQL, SOQL, jQuery

Operating Systems: Microsoft Windows 2010/XP/Vista, Linux/Unix

Scripting Languages: JavaScript, CSS.

Other Tools: HTML, XML, Ajax, MS Office

SFDC Tools: Data Loader, Workbench, Eclipse IDE Developer console, FormStack, Exact Target, Pardot.

SFDC Technologies: Apex Custom Controllers and Extensions, Apex Triggers, Visual Force Pages, Service/Sales cloud, Public Knowledge base, Force.com IDE (Eclipse), Packaging and Migration, SOQL, SOSL, DML.

EDUCATION:

Master’s Degree in Information Technology from Colorado Technical University

Bachelor’s Degree in Engineering from Rajiv Gandhi Technical University.

CERTIFICATIONS:

Force.com Certified Developer (DEV 401)/ Platform App Builder Professional (Certification #2013796)

Force.com Certified Administrator (ADM 201) Professional (Certification #4403894)

CHRONOLOGICAL PROFESSIONAL EXPERIENCE:

National Institute of First Assisting (NIFA), Denver, CO JAN 16 – PRESENT

Sr. Salesforce Administrator/Analyst

NIFA represents the interests of more than 160,000 perioperative nurses by providing nursing education, standards, and clinical practice resources to enable optimal outcomes for patients undergoing operative and other invasive procedures.

Responsibilities:

Automated web-based Marketing using Pardot for marketing users.

Configured Web-to-case for various platforms across the organization.

Experience in Omni channel configuration for all the channels.

Involved in data migration into salesforce from Accelerator.

Created custom fields to capture article data for different article types.

Worked on grouping and reorganizing the fields as needed on the layout for standard and custom objects.

Created Html Email Templates with merged fields for CSR agents.

Developed various Custom Reports, Dashboards and deployed them for different business user levels.

Created various roles, profiles and configured the permissions based on the organizational hierarchy requirements.

Experience in using Data Loader.

Created Enrollment, legal, and training forms using FormStack.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, web pages for various functional needs in the application.

Provided trainings to internal business users to use the application and develop their own custom reports.

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

Extensive experience in creating workflows, approval processes, validation rules and sharing & security rules.

DISH Network (Sling TV), Denver, CO OCT 14 – DEC 15

SFDC Consultant (Sr. admin/developer)

Sling TV is an American over-the-top internet television service that is owned by the Sling TV LLC subsidiary of DISH Network. As a SFDC consultant at Sling TV, my role involved managing company’s relationship and interactions with the current and potential customers by using Service Cloud Console.

Responsibilities:

Business requirements gathering – As is/To Be Processes, Fit Gap Analysis.

Designed Service cloud console to find, update, and create records quickly.

Configured Live Agent functionality for over 600 agents.

Experience in Omni channel configuration for all the channels.

Experience in Exact Target salesforce integration for marketing users.

Involved in data migration into salesforce from Icepak and Recurly.

Created custom fields to capture article data for different article types.

Worked on grouping and reorganizing the fields as needed on the layout for standard and custom objects.

Responsible for creating and editing articles and assigning it to the right categories.

Worked on Public Knowledge Base via company’s FAQ website, mobile, and Facebook.

Involved in Search Engine Optimization (SEO) for knowledge base in salesforce.

Created Html Email Templates with merged fields for CSR agents.

Developed various Custom Reports, Dashboards and deployed them for different business user levels.

Created various roles, profiles and configured the permissions based on the organizational hierarchy requirements.

Experience in using Eclipse IDE

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, web pages for various functional needs in the application.

Provided training to internal business users to use the application and develop their own custom reports.

Created SOQL and SOSL statements within custom controllers, extensions and triggers.

Extensive experience in creating workflows, approval processes, validation rules and sharing & security rules.

Environment: Saleforce.com platform, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Exact Target, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Sandbox, Public Knowledge base, service cloud console, live agent chat, Eclipse IDE Plug-in.

University of Colorado Denver, Denver, CO Jan 12 – Nov 13

SFDC Analyst/Developer

Worked as a SFDC/Force.com Analyst for UCD payroll and benefit services. The University of Colorado Denver is the largest research institution in Colorado, attracting more than $375 million in research grants annually and granting more graduate degrees than any other institution in the state. As a SFDC Analyst, responsible for end to end implementation – my role involved identifying the business needs, gathering requirements and creating custom reports.

Responsibilities:

Business Requirements gathering – As is/To Be Processes, Fit Gap Analysis.

Involved in SFDC implementation and maintenance of CRM functionality.

Created STM (Source to Target Mapping) documents for integration.

Experience in customizing applications to set up On-Demand Email-to-Case using sales cloud.

Developed Functional and Technical documents for SFDC reports, workflows.

Created various roles, profiles and configured the permissions based on the organizational hierarchy requirements.

Involved in displaying the customer product, and service information when needed on one screen using sales cloud

Configured Salesforce.com security profiles and custom object supporting integration and quote featured enhancement.

Created multiple Customer and Partner Portals to satisfy the various business needs of the customers/partners.

Configured workflow rules for questions and reports for different communities.

Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.

Developed Apex Classes & Triggers and linked them to manage the workflows developed in the system.

Created custom controllers implementing complex code for retrieval from Sales Force to VF pages

Designed various Custom Reports, Dashboards and deployed them for different business user levels.

Developed and supported Extraction, Transformation and Load Process (ETL) using Informatica.

Provided training to internal business users to use the application and develop their own custom reports.

Created SOQL and SOSL statements within custom controllers, extensions and triggers.

Supported the data migration activities for migration the data from various business sources with the support of salesforce.com.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, chatter.

Citi Bank, New Delhi, India Oct 09 – June 11

Java Developer

The project aim was to provide mortgage loans for the customers. The application is designed to help customers apply for mortgage. After completing the application, customers can check current status of their application through automated key number which is generated and sent to their email. The application is also designed for calculating and estimating the refinance payments as per the duration of the customer’s loan.

Responsibilities:

Developed GUI related changes using JSP, HTML and client validations using Java script.

Analyzed the requirements based on business data and user requirements.

Implemented the modules using Model View Controller (MVC) design pattern

Developed business logic to calculate asset depreciation based on Straight Line and Written down value approaches.

Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database.

Developed Java beans, helper classes and Servlets for interacting with user interface written in JSP.

Wrote a controller Servlet that dispatched requests to appropriate classes

Utilized JDBC to communicate with database.

Net Guru Solutions (Intern), Indore, India Nov 07 - Apr 08

Software Engineer

As a member of the QA team, the role was to analyze and test Account Maintenance system. This Client\Server application is designed to maintain customer accounts and support the business functions and financial transactions.

Responsibilities:

Developed detailed Test Plans and Test Cases in Test Director and executed them

Participated in Business Analysis, Requirement Analysis and Data Analysis

Designed Test Cases based on the Use-Cases and Requirements in Test Director

Maintained requirements in Test Director and requirements are traced to Test Cases in Test Director

Performed GUI, Functional, System-Integration and Regression testing

Extensively used SQL for data integrity testing at the backend

Investigated Software defects and interacted with Analysts to resolve technical issues

Involved in analysis and study of functional specifications for the enhancement of existing functionality.

Conducted Smoke testing on new versions

Maintained and Troubles hooted Network and its problems in the testing environment

Responsible for System Testing, Regression Testing and Acceptance Testing

Tested User Interface inconsistency and application functionality

Recommending continuous process improvement, maintain QA standards and artifacts.

Environment: Windows 2000, Test Director, Java, Java script, ASP, HTML, SQL Server 2000, MS-Word, MS-Excel, MS-Project.

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