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Customer Service Sales

Location:
Auburn, Washington, United States
Posted:
August 20, 2018

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Resume:

Elizabeth Hays

***** ** ***** **

Covington, WA *8042

253-***-****

PROFESSIONAL EXPERIENCE

Money Tree April 23, 2018 to July 25, 2018

Collections

Monitor accounts to identify past due customers

Make collections calls and collect on past due accounts

Maintain accurate records and reporting on collection activity.

Provide quality customer service and maintain and build relationships with current customers

.

Stericycel Environmental Solutions September 2015 – November 2017

Accounts Receivable Specialist

Worked with internal and external customers to bring accounts to a current status by taking payments or providing them with the invoices that need to be paid

Worked with internal and external customers to provide payment information and to collect on all past due invoices from 30 to over 120 days

Reconciled accounts to show customer what have been paid and what is still showing as being due

Provided any follow up on the customer accounts to make sure they are within the 30 day payment terms

Answered all emails from customer and internal employees

Took payments for processing and forward to Accounts Receivable for processing

Called external customer and working with internal employees to provide any updates as need on accounts that are showing as being past due

Called customers to advise that account is past due, also providing any invoices or other needed information.

Worked all aspects of accounts receivables and collections

Accounting Consultant October 2014 – July 2015

Clients include: Odom Corporation, Spider and Safeworks

Accounts Payable, Accounts Receivable, & Credit/Collections

Worked in different locations doing all forms of accounting and collections.

Did data entry, payables and receivables, invoicing, set up of new accounts, worked with vendors on different disputes, got vendor’s statement and requested payment status.

Created invoices to vendors, spreadsheets, input updated information into vendor’s web sites, verifying totals match what was being billed

Updated spreadsheets each week with the correct information

Created and sent monthly statements, input invoices and statements into AS400 system

Received and entered checks

Reconciliation of accounts for customers

Worked on disputes with sales rep and customer

Boost Medical November 2013 – February 2014

Patient Account Representative

Worked patient accounts, reconciled statements and called patients on balance due

Inputted patient insurance information, and verification of patients insurance

Worked with Medicare/Medicaid to receive status of pending payments, and provided any necessary paper work to insurance for prompt processing

Reconciled accounts

Created spreadsheets to show patient or insurance of balance due

Billed patients for services rendered

Waste Management August 1999 – July 2013

Senior Accounts Rep/Senior Collector

High-volume call center specializing in customer issues and disputed calls

Expertly handled all customer service complaints about service

Scheduled services per customer requests and routed them to the proper department

Worked with account under Oakleaf, LLC Windsor, CT spreadsheet showing balance due for past due from 30 days to 120 days

Reconciled non posted payment and missed applied payments

Moved missed applied payments

Called clients with past due amounts or disputes, and worked with Account Managers/ Program Manages (in the field) to find solutions of client issues leading to non-payment

Ran aging reports & spreadsheets

Successfully resolved new account inquires and authorized sales to existing accounts by assessing and determining appropriate actions.

Achieved the highest level of customer account life cycle satisfaction using problem solving/decision making skills.

Generated additional revenues via retail, credit and/or product marketing using professional cross selling

Contacted past due accounts to get status of payment

Trained new employees

Worked on special accounts (Special Handling Accounts, Government Accounts BIC Accounts)

Made over 100 calls a day on past due accounts

Worked with field to get resolution of customer dispute or to send out copies of invoices not received

SOFTWARE AND SKILLS

Oracle, AS500 & AS400, QuickBooks, Acorn, Healthfusion, Great Plains, Excel, Word/Outlook, Bullhorn, BOS, Preview, PeopleSoft, Sales Force, Coaches Program

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elizabeth hays <ac6qu2@r.postjobfree.com>

To:ac6qu2@r.postjobfree.com

Jul 25 at 10:45 AM

Elizabeth Hays

PROFESSIONAL EXPERIENCE

Money Tree April 2018 – Present

Collections

Monitor accounts to identify past due customers

Make collections calls and collect on past due accounts

Maintain accurate records and reporting on collection activity.

Provide quality customer service and maintain and build relationships with current customers

.

Stericycel Environmental Solutions September 2015 – November 2017

Accounts Receivable Specialist

Worked with internal and external customers to bring accounts to a current status by taking payments or providing them with the invoices that need to be paid

Worked with internal and external customers to provide payment information and to collect on all past due invoices from 30 to over 120 days

Reconciled accounts to show customer what have been paid and what is still showing as being due

Provided any follow up on the customer accounts to make sure they are within the 30 day payment terms

Answered all emails from customer and internal employees

Took payments for processing and forward to Accounts Receivable for processing

Called external customer and working with internal employees to provide any updates as need on accounts that are showing as being past due

Called customers to advise that account is past due, also providing any invoices or other needed information.

Worked all aspects of accounts receivables and collections

Accounting Consultant October 2014 – July 2015

Clients include: Odom Corporation, Spider and Safeworks

Accounts Payable, Accounts Receivable, & Credit/Collections

Worked in different locations doing all forms of accounting and collections.

Did data entry, payables and receivables, invoicing, set up of new accounts, worked with vendors on different disputes, got vendor’s statement and requested payment status.

Created invoices to vendors, spreadsheets, input updated information into vendor’s web sites, verifying totals match what was being billed

Updated spreadsheets each week with the correct information

Created and sent monthly statements, input invoices and statements into AS400 system

Received and entered checks

Reconciliation of accounts for customers

Worked on disputes with sales rep and customer

Boost Medical November 2013 – February 2014

Patient Account Representative

Worked patient accounts, reconciled statements and called patients on balance due

Inputted patient insurance information, and verification of patients insurance

Worked with Medicare/Medicaid to receive status of pending payments, and provided any necessary paper work to insurance for prompt processing

Reconciled accounts

Created spreadsheets to show patient or insurance of balance due

Billed patients for services rendered

Waste Management August 1999 – July 2013

Senior Accounts Rep/Senior Collector

High-volume call center specializing in customer issues and disputed calls

Expertly handled all customer service complaints about service

Scheduled services per customer requests and routed them to the proper department

Worked with account under Oakleaf, LLC Windsor, CT spreadsheet showing balance due for past due from 30 days to 120 days

Reconciled non posted payment and missed applied payments

Moved missed applied payments

Called clients with past due amounts or disputes, and worked with Account Managers/ Program Manages (in the field) to find solutions of client issues leading to non-payment

Ran aging reports & spreadsheets

Successfully resolved new account inquires and authorized sales to existing accounts by assessing and determining appropriate actions.

Achieved the highest level of customer account life cycle satisfaction using problem solving/decision making skills.

Generated additional revenues via retail, credit and/or product marketing using professional cross selling

Contacted past due accounts to get status of payment

Trained new employees

Worked on special accounts (Special Handling Accounts, Government Accounts BIC Accounts)

Made over 100 calls a day on past due accounts

Worked with field to get resolution of customer dispute or to send out copies of invoices not received

SOFTWARE AND SKILLS

Oracle, AS500 & AS400, QuickBooks, Acorn, Healthfusion, Great Plains, Excel, Word/Outlook, Bullhorn, BOS, Preview, PeopleSoft, Sales Force, Coaches Program



Contact this candidate