Customer Service Sales
Resume:
Elizabeth Hays
Covington, WA *8042
PROFESSIONAL EXPERIENCE
Money Tree April 23, 2018 to July 25, 2018
Collections
Monitor accounts to identify past due customers
Make collections calls and collect on past due accounts
Maintain accurate records and reporting on collection activity.
Provide quality customer service and maintain and build relationships with current customers
.
Stericycel Environmental Solutions September 2015 – November 2017
Accounts Receivable Specialist
Worked with internal and external customers to bring accounts to a current status by taking payments or providing them with the invoices that need to be paid
Worked with internal and external customers to provide payment information and to collect on all past due invoices from 30 to over 120 days
Reconciled accounts to show customer what have been paid and what is still showing as being due
Provided any follow up on the customer accounts to make sure they are within the 30 day payment terms
Answered all emails from customer and internal employees
Took payments for processing and forward to Accounts Receivable for processing
Called external customer and working with internal employees to provide any updates as need on accounts that are showing as being past due
Called customers to advise that account is past due, also providing any invoices or other needed information.
Worked all aspects of accounts receivables and collections
Accounting Consultant October 2014 – July 2015
Clients include: Odom Corporation, Spider and Safeworks
Accounts Payable, Accounts Receivable, & Credit/Collections
Worked in different locations doing all forms of accounting and collections.
Did data entry, payables and receivables, invoicing, set up of new accounts, worked with vendors on different disputes, got vendor’s statement and requested payment status.
Created invoices to vendors, spreadsheets, input updated information into vendor’s web sites, verifying totals match what was being billed
Updated spreadsheets each week with the correct information
Created and sent monthly statements, input invoices and statements into AS400 system
Received and entered checks
Reconciliation of accounts for customers
Worked on disputes with sales rep and customer
Boost Medical November 2013 – February 2014
Patient Account Representative
Worked patient accounts, reconciled statements and called patients on balance due
Inputted patient insurance information, and verification of patients insurance
Worked with Medicare/Medicaid to receive status of pending payments, and provided any necessary paper work to insurance for prompt processing
Reconciled accounts
Created spreadsheets to show patient or insurance of balance due
Billed patients for services rendered
Waste Management August 1999 – July 2013
Senior Accounts Rep/Senior Collector
High-volume call center specializing in customer issues and disputed calls
Expertly handled all customer service complaints about service
Scheduled services per customer requests and routed them to the proper department
Worked with account under Oakleaf, LLC Windsor, CT spreadsheet showing balance due for past due from 30 days to 120 days
Reconciled non posted payment and missed applied payments
Moved missed applied payments
Called clients with past due amounts or disputes, and worked with Account Managers/ Program Manages (in the field) to find solutions of client issues leading to non-payment
Ran aging reports & spreadsheets
Successfully resolved new account inquires and authorized sales to existing accounts by assessing and determining appropriate actions.
Achieved the highest level of customer account life cycle satisfaction using problem solving/decision making skills.
Generated additional revenues via retail, credit and/or product marketing using professional cross selling
Contacted past due accounts to get status of payment
Trained new employees
Worked on special accounts (Special Handling Accounts, Government Accounts BIC Accounts)
Made over 100 calls a day on past due accounts
Worked with field to get resolution of customer dispute or to send out copies of invoices not received
SOFTWARE AND SKILLS
Oracle, AS500 & AS400, QuickBooks, Acorn, Healthfusion, Great Plains, Excel, Word/Outlook, Bullhorn, BOS, Preview, PeopleSoft, Sales Force, Coaches Program
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elizabeth hays <****************@*****.***>
To:****************@*****.***
Jul 25 at 10:45 AM
Elizabeth Hays
PROFESSIONAL EXPERIENCE
Money Tree April 2018 – Present
Collections
Monitor accounts to identify past due customers
Make collections calls and collect on past due accounts
Maintain accurate records and reporting on collection activity.
Provide quality customer service and maintain and build relationships with current customers
.
Stericycel Environmental Solutions September 2015 – November 2017
Accounts Receivable Specialist
Worked with internal and external customers to bring accounts to a current status by taking payments or providing them with the invoices that need to be paid
Worked with internal and external customers to provide payment information and to collect on all past due invoices from 30 to over 120 days
Reconciled accounts to show customer what have been paid and what is still showing as being due
Provided any follow up on the customer accounts to make sure they are within the 30 day payment terms
Answered all emails from customer and internal employees
Took payments for processing and forward to Accounts Receivable for processing
Called external customer and working with internal employees to provide any updates as need on accounts that are showing as being past due
Called customers to advise that account is past due, also providing any invoices or other needed information.
Worked all aspects of accounts receivables and collections
Accounting Consultant October 2014 – July 2015
Clients include: Odom Corporation, Spider and Safeworks
Accounts Payable, Accounts Receivable, & Credit/Collections
Worked in different locations doing all forms of accounting and collections.
Did data entry, payables and receivables, invoicing, set up of new accounts, worked with vendors on different disputes, got vendor’s statement and requested payment status.
Created invoices to vendors, spreadsheets, input updated information into vendor’s web sites, verifying totals match what was being billed
Updated spreadsheets each week with the correct information
Created and sent monthly statements, input invoices and statements into AS400 system
Received and entered checks
Reconciliation of accounts for customers
Worked on disputes with sales rep and customer
Boost Medical November 2013 – February 2014
Patient Account Representative
Worked patient accounts, reconciled statements and called patients on balance due
Inputted patient insurance information, and verification of patients insurance
Worked with Medicare/Medicaid to receive status of pending payments, and provided any necessary paper work to insurance for prompt processing
Reconciled accounts
Created spreadsheets to show patient or insurance of balance due
Billed patients for services rendered
Waste Management August 1999 – July 2013
Senior Accounts Rep/Senior Collector
High-volume call center specializing in customer issues and disputed calls
Expertly handled all customer service complaints about service
Scheduled services per customer requests and routed them to the proper department
Worked with account under Oakleaf, LLC Windsor, CT spreadsheet showing balance due for past due from 30 days to 120 days
Reconciled non posted payment and missed applied payments
Moved missed applied payments
Called clients with past due amounts or disputes, and worked with Account Managers/ Program Manages (in the field) to find solutions of client issues leading to non-payment
Ran aging reports & spreadsheets
Successfully resolved new account inquires and authorized sales to existing accounts by assessing and determining appropriate actions.
Achieved the highest level of customer account life cycle satisfaction using problem solving/decision making skills.
Generated additional revenues via retail, credit and/or product marketing using professional cross selling
Contacted past due accounts to get status of payment
Trained new employees
Worked on special accounts (Special Handling Accounts, Government Accounts BIC Accounts)
Made over 100 calls a day on past due accounts
Worked with field to get resolution of customer dispute or to send out copies of invoices not received
SOFTWARE AND SKILLS
Oracle, AS500 & AS400, QuickBooks, Acorn, Healthfusion, Great Plains, Excel, Word/Outlook, Bullhorn, BOS, Preview, PeopleSoft, Sales Force, Coaches Program
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