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Sales Customer Service

Abbotsford, British Columbia, Canada
August 20, 2018

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K R I S T I N E M . R E I N I G E R

Edmonton, AB 587-***-****


Extensive background in leadership, sales, marketing, client relationship management and consulting roles

Outstanding presentation, facilitation, relationship-building and listening skills Talent for inspiring and motivating people to succeed Exceptional planning & organizational skills Very creative & detail-oriented EXPERTISE



Client Relations

Business Planning


Problem Solving


Training Consultant KRIS REINIGER CONSULTING, Edmonton/Calgary/Vancouver 2007 – Present Consult with public- and private-sector organizations to develop and facilitate training and performance coaching programs aimed at improving communication, teamwork, productivity and morale in the workplace. Facilitation Design and instruct customized training, team-building, personal development and communication programs for groups ranging from 12 to 300+ people.

Facilitate executive teams in corporate strategic planning and goal-setting sessions. Coaching Coach, mentor and support clients in achieving performance goals and quotas. Motivation Deliver motivational speeches at corporate events and charitable events. Assessment Administer assessments, debrief clients on their individual behavioural tendencies and styles, and help them to celebrate their strengths. Client


Helped a government department to reduce their staff turnover from 25% to 0%.

Supported multiple clients in increasing productivity and employee satisfaction. Sales &


Used sales, marketing, prospecting, networking, relationship-building and contract negotiation skills to build a successful new consulting business from ground-level concept to 25+ clients and growing! Clients include oil & gas companies, financial institutions, provincial government departments and multiple small businesses.

Developed a marketing strategy, advertising and marketing collaterals for the firm. Account Manager QUIKX Transportation, Edmonton 2012 – 2014 Sold expedited and intermodal shipping and freight services to clients throughout Canada and the U.S. Established new client accounts in various industries, using prospecting, cold calling and relationship building skills. Prepared and presented rate proposals, and negotiated pricing structure. Managed client accounts to meet service level agreements. Organized all social events for staff. Submitted reports to head office. Sales


Won 12 new accounts valued in excess of $325,000/year in my first 6 months.

Exceeded annual $250,000 quota by 30% in just 6 months. Executive Director Hereditary Breast & Ovarian Cancer Society of Alberta, Edmonton 2010 – 2012 Provided leadership in the operational and strategic direction of a not-for-profit association whose mandate is to raise awareness and support for individuals and family members impacted by breast or ovarian cancer. This included responsibility for board relations, strategic and operational planning, program development and implementation, communications, marketing, community, donor and media relations, fund-raising, donor giving campaigns, event planning, financial management, staffing, volunteer management and coordination with the medical and health care community to distribute information. KRISTINE REINIGER PAGE 2





Established strong media relations and generated significant free publicity in radio, TV and print media to raise the profile of this initially relatively unknown charity. This led to 50% membership growth, higher donor and community support and being designated as the charity of choice of several corporate sponsors.

Worked with a marketing firm to create and launch a successful branding campaign and to design promotional items to raise awareness of HBOC’s mandate. Revenue


Tripled annual revenues, which ensured financial sustainability and enabled HBOC to initiate and fund new support programs in Edmonton and Calgary.

Received approval to become part of the United Way Giving Campaign. Fund-


& Event


Conceptualized, planned, organized and launched multiple new fund-raising events, which raised in excess of $200,000 annually.

Organized the Hear Our Voice 9th Annual conference (170 attendees) in 2010. Director of Sales & Marketing Union Bank Inn, Edmonton 2001 – 2003 Travelled extensively to promote this new 4 1 2 star boutique hotel to corporations, associations and travel agents across Western Canada. Developed and managed client accounts. Negotiated and administered client contracts, focusing on selling the hotel’s conference facilities, meeting rooms, boardroom and guest rooms. Growth Increased the hotel’s occupancy rate from 0% to consistently over 80%. Marketing Built a new Sales Department from pre-opening stage. Created a marketing plan, promotional packages, pamphlets, rate structure, etc. Coordinated local, provincial and national ad campaigns. Promoted the hotel at trade shows and industry events. Media


Generated free publicity by organizing media launches and working with all local media to maximize media exposure for this unique new property. Event


Coordinated a very successful, high profile grand opening event with 500 guests.

Planned numerous client events, coordinating with internal departments on facility & guest room bookings, menu planning, event room setup and audio/visual needs. Training Trained front-office staff on sales and customer service techniques. EDUCATION

Behaviours & Values Certification, Target Training International, Scotsdale 2006 Hospitality Customer Service Certification, Harcourt Matthews, Edmonton 1990 Broadcast Journalism Diploma (Honours), Mount Royal College, Calgary 1989 COMMUNITY INVOLVEMENT

Participant/Volunteer Adult & Teen Challenge, BC Women’s Centre, Abbotsford 2017 – 2018

Completed the adult program. Finished as the #3 fundraiser provincially in the Annual Golf Tournament. Created, marketed and sold products to raise funds in support of program. Promoted the program through public speaking at community events throughout the Greater Vancouver Area and the Lower Mainland. Silent Auction Organizer Adult & Teen Challenge, Alberta Men’s Centre, Calgary 2017 – 2018

Spearheaded the silent auction for the annual fundraising gala. Honorary Chair for Annual Golf Tournament. Participated in community awareness programs across Alberta. Performer (Vocalist) Numerous Concerts & Charitable Events (across Western Canada) 1997 – 2018 Fundraising Director St. Albert Minor Baseball Association, St. Albert 2002 – 2015 Special Events Director Various Civic Political Campaigns, Edmonton & St. Albert 1999 – 2007

Raised $50,000+ for minor baseball by planning 3-4 fundraising events/year, soliciting local businesses for donations & selling banner advertising. Planned events & generated media exposure for political campaigns.

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