Objective

I am a recent college graduate looking for a rewarding career in customer service. I have 9 years of retail customer service experience, 1 year of office and call center experience. I am extremely helpful and always willing to go the extra mile.

Experience

GoHealth Insurance (Charlotte, NC) Medicare Engager [2018-Current]

Make outbound calls

Connect and engage with customers

Transfer qualified customers to insurance agents

Use Five9 Software to log and track number of calls

Attend weekly meetings

Victoria’s Secret (Greensboro, NC) Sales Associate [2012–2017]

Supervisory Experience

Excel in point of sale technology

Inventory control

Met company goals

Commission experience

Old Navy (Greensboro, NC) Sales Associate [2017-2018]

Maintain store

Assist customers

Operate POS systems

Inventory

Starmount Country Club (Greensboro, NC) Pool Server/Bartender [2017-2018]

Inventory management

Member Assistance

Bartending

Education

University of North Carolina at Greensboro [2013-2017]

Bachelor of Science in Business Administration

Guilford Technical Community College [2011-2013]

College Transfer Program

Magna Vista High School [2007-2011]

Advanced Studies Diploma

Summary of Skills

Outstanding communication and interpersonal skills with both internal coworkers and external clients

Able to resolve issues quickly and professionally

Exceptional hospitality skills

Hard working, flexible, and self-motivated

Adept in conflict resolution, cooperative, and easy to work with

Attentive to details

Achievements

Certified in the Associates Interested in Management (AIM) Program

Gained management experience as a supervisor during the company’s most productive calendar season

Nominated for the Associate Council of Engagement group to restructure the workplace

Achieved bonus Incentives on a monthly basis for meeting the company’s sales goal