General Manager

Business Development Executive

Isaac Ancona

Hollywood, FL ● 954-***-**** ● ***********@*******.***

Professional Profile

* ***** ***** **********, ******* marine equipment and technical services to the cruise industry, large list of business contact numbers including decision makers. Proven communication and sales presentation skills. Strong knowledge of business operations, practices, trends and information affecting customers to drive effective solutions. Sailed in Cruise Ships for many years and understand Deck/Engine operations.

Areas of Expertise

Account Management

Sales/Operations Management

Quality Control

Strategic Planning

Contract Negotiation

P&L Budget Accountability

Global Business Development

Worldwide Sales

Customer Service/Satisfaction

Career Highlights

Developed and managed the business plan and budget for the region and control overhead expenses accordingly, with Profit & Loss responsibility.

Ensure the highest customer satisfaction levels and account retention, strong customer relations, achievement of financial goals and future business growth plans.

Coordinated business development activities within the region including new account acquisition and customer retention initiatives.

Consistently met quarterly sales forecast and goals.

Ensure that service delivery is consistent with quality objectives and contractual requirements.

Mentored, motivated, recruited, and directed exempt and non-exempt staff for a technical services station focusing n productivity, service levels, quality control and providing exceptional customer service.

Professional History

Consilium Marine US – Service Manager 2017-2018

Consilium Marine is one of the world’s leading suppliers of fire detection systems, gas detection systems, marine voyage data recorders and speed logs, for ships in general and for LNG vessels and Cruise ships in particular.

Manage technical service-related operations, Oversee the work of Service Engineers, to ensure that all jobs are completed on time, in a safely manner, within budget, and to customer satisfaction.

Survitec Survival Products Inc – General Manager 2012-2017

Responsible for successfully coordinating and directing all sales, service and operational activities for commercial sales, service and Inspection organizations in the field of lifesaving equipment, including inflatable LSA, lifeboats, rescue boats, davits, lifeboat release and retrieval systems.

Project Manager for large retrofits for cruise ships during dry dock.

Maritime Holdings Group – Marine Operations Manager 2010-2012

Streamline Marine Operations procedures in order to satisfy today’s business environment, which forces companies to constantly change and adapt to changing customer demands and markets. In cooperation with Senior Management set targets and goals.

Ensure compliance with Flag State, Classification Societies, USCG and other Port State Controls requirements.

Isaac Ancona - Page 2

Shipboard Experience: 2010

I possess extensive shipboard experience in the cruise industry. I started my career as Navigation Officer and moved up through the ranks. I have worked for Commodore Cruise Line and Discovery Cruises. I also served as Captain and Staff Captain for Celebrity and Pullmantur Cruises. Maneuvering and handling ships I had the opportunity to work with different propulsion systems, including gas turbines, diesel engines and steam turbines, as well as different steering systems, pods, twin rudders, single rudder, Becker rudders.

Provided leadership and mentoring to senior officers through expertise in the Cruise Industry. Substantially reduced misdirected practices and procedures, through proper implementation of QHSE System, improving the ship’s operation. Ensured compliance with national and international regulations, company’s system and policies.

Education

Merchant Marine Academy - Mexico 1990

Bachelor in Marine Transportation

Merchant Marine Academy - Mexico 2000

Master Mariner (Unlimited License)

Additional Education

International Institute of Marine Surveyors – UK 2001-2002

Diploma in Marine Surveying - ISM Code Accreditation

Bureau Veritas – Spain 2005

ISM Internal Auditor

Other

US Citizen

Willing to travel

Bilingual English/Spanish

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