Restaurant Manager

Rizwan Afzal

**** – Stoney Creek Dr., Henrico, VA-23238, USA

Cellular: 804-***-**** E-mail: *******@*****.***

SKILLS SUMMARY

10+ years’ experience in retail / hospitality industry managing assets, staff and budgets.

Able to work within strict time frames, resolute deadline and adjust to changing priorities.

Excellent organizational skills, accuracy, with high attention to details.

Energetic and self-motivated team player/builder, able to work day or evening hours.

Lead several projects to success and won corporate wide recognition and awards.

Excellent communications skills with an assertive and people-oriented personality.

Experienced in basic computer skills and Microsoft Office Professional suite.

PROFESSIONAL EXPERIENCE

Roy Rogers Restaurants, Manassas, Virginia, USA May 2015 – May 2018

Assistant Store Manager

In 1980, the Plamondon Companies opened its doors with their first Roy Rogers restaurant. As of 2012, there are 20 company-owned Roy Rogers Restaurants, while franchisees operate the rest. The company is seeking franchisees to continue Roy Rogers expansion throughout the northeast region. Based in Frederick, Maryland, the Plamondon Companies is a privately held company with annual revenues of $20 million.

Assisted the General Manager to set priorities and achieve store goals.

Responsible for truck ordering, employee scheduling, cash handling, banking, and daily, weekly and period sales reporting along with daily posting of invoices, P&L verification & reporting.

Responsible for operating a high-quality restaurant by ensuring that each and every guest and catering customer is fully satisfied and receives a positive dining experience and service.

Investigate and resolve customer complaints regarding food quality or service in a timely manner.

Managed restaurant staff of 15 plus. Responsible for teaming with management staff to ensure that all human resource functions were met that included crew scheduling, recruiting, interviewing, hiring, training, employee relations, safety and risk management.

Old Country Buffet, Woodbridge, Virginia, USA. June 2013 – November 2014

Food Bar/Operation Manager

Old Country Buffet dominates the buffet market in its trade areas and delights guests every day. Currently operates 340 restaurants in 35 states. The restaurants are principally operated under the Old Country Buffet®, HomeTown® Buffet and Ryan’s® brands and employs approximately 18,000 team members and serves approximately 100 million customers annually.

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Responsible for operating a high-quality restaurant by ensuring that each and every guest is fully satisfied and receives a positive dining experience.

Successfully Staffs, Supervises, Trains and Develops Team members.

Ensured that all business controls including financial control are enforced

Maintains Strict Compliance with Health and Safety Standards and internal Quality Assurance inspections.

Ensuring the building, equipment, furniture and fixtures are properly maintained and in working order.

Kabab Grille Restaurant, Richmond, Virginia, USA June 2005 – May 2013

Owner/ Operator

Kabab Grille was the first family owned Pakistani restaurant in Central Virginia, serving the Richmond community authentic and fresh Pakistani food in a comfortable and culturally engrossing environment.

Managed daily accounting of food sales, inventory costs, shrink, payrolls and taxes

Closely supervised restaurant procurement to ensure food quality, creating consistency and upholding Kabab Grille's excellent reputation within the community.

Managed and mentored a staff of 19 to achieve numerous awards and recognition including the NBC12 Hall of Fame Award for perfect health inspections, Best Vegetarian Restaurant by Richmond.com, Top 10 Foods to Try by Richmond Magazine, a cover feature by Style Weekly, and a 3 and a half star review (out of 4 stars) in the Richmond Times Dispatch newspaper.

Ensured excellent customer service by providing personalized service to customers.

Created an authentic, diverse, captivating and customer focused menu and dining experience that won customer laurels and loyalty.

Created business opportunities through diligent and friendly interactions with all Pakistani and Indian businesses in the area and employed various advertisement and promotional channels, including a high traffic website and an incredibly popular Facebook page.

CVS Pharmacy, Northern Virginia, USA October 2000 – May 2005

Assistant Store Manager

CVS Pharmacy provide outstanding service and value to its customers – while meeting their health care needs and making their overall shopping experience as easy as possible through more than 5,400 stores in 37 states, 13 distribution centers and regional business offices.

Managed store staff of 22. Responsible for teaming with management staff to ensure that all human resource functions were met that included recruiting, interviewing, hiring, training, employee relations, safety and risk management.

Assisted the General Manager to set priorities and achieve sales goals.

Execute weekly sales ads, price changes, process recalled, outdated, damaged and transferred merchandise

Ensured compliance with all company policies and procedures and Federal and State Laws and adapted to frequent statute, policy and procedural changes.

Supervised, assigned and directed activities of the store crew Responsible for daily cash handling and sales reports in a timely, precise and effective manner.

Assisted the pharmacy department when there is high volume of customers.

Run hour photo department as needed.

Assisted diverse customer population with their questions, problems and complaints in accordance with company policy and procedures in a courteous, professional and tactful manner, both verbally and in writing.

EDUCATION

Bachelors of commerce: Accounting

Punjab University, Lahore, Pakistan.

Current Food safety certificate.

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