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IT Cloud and Solutions Architect

Waterloo, Ontario, Canada
August 20, 2018

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Kerwin Bachoo

*** ******** ***** ***, ********, N2V 2P4

Phone: 519-***-**** – email: - LinkedIn

Solutions Architect / Manager: Cloud and Hybrid


Developing self and teams

Active solution delivery

Technical trainer

aaS Integrator and Architect

Ethical accountability and responsibility

Proficient in change/process management

Conflict resolution and mitigation

Strategic thinker

Team transparency and accountability

Technical solutions planning and delivery


Windows Server

Azure/Hybrid Architect

Office 365 Stack

O365 Plan and Deploy

AWS Infra Design

Multi-Cloud design

Data Security/Retention

Google Cloud

VMWare Trainer

VMWare 6.x

ESXi 6.x

VCC Build and Mgmt

Virtualization Expert

Barracuda Security

Fortinet FW-NGFW

Cisco Securities


Wireless WAN Deployments


Titanium Advanced Solutions Waterloo, ON

October 2016 to Present

Primary Solution Architect & Manager

Continuation of my work with Zanaris by enabling customers better ROI on their infrastructure through leveraging services through the cloud

Assisting CapEx savings through cloud services to increase service flexibility and sustainability

Troubleshooting of existing infrastructure servers: Exchange, SQL, DC’s and application servers

Environment compliance audits including: GPO audits for both UAC and ACL’s for security

Leveraging both physical and cloud infrastructures for clients to best meet the desired outcome

Delivering sustainable comprehensive solutions and options to maintain industry compliance

Introductions for SMB and Enterprise clients to GCP, AWS and Azure infrastructure to deploy: compute, VM’s (Hyper-V or VMWare), storage and application services

Optimization of current infrastructure and cost control through virtualization on VMWare or Hyper-V platforms

Virtualize existing server for maintenance through cloud or existing hypervisor then failing back to original to update new VM to create redundancy or high availability to services

Ongoing process and continued transparent communications to maintain forward project momentum

Deployment of multi-cloud/tenant instances to optimize customer ROI

Ensuring the completion of deliverables through PMI and other industry best practice

Engage in reciprocity of service partners and expertise as required to ensure customer satisfaction

Use of Time: 40% Solution Design & Technical Delivery, 30% Relationship Management 30% Research

Primary Client (Since April 2017):

Zanaris Markham, ON

Infrastructure Manager / Solution Architect

Manage a team of 7 to support multiple clients and partners projects within tight time constraints

Solution and build both physical and virtual infrastructures to improve client service delivery

Implemented Hybrid Exchange services between Exchange 2010 to Exchange Online

Delivered complete O365 solutions in E3, E5 licencing with Azure EMS

Implementation of MDM through Azure and Exchange Online

Complete surety of cloud data resilience through regional and geo-redundancy

Data sovereignty deployments and ISO27001 readiness for financial and government institutions

Cloud training transparency with team members and management

Active cost control measure through automation of cloud services and scalability within Azure

Liaise with Partner customers globally through initiating or engaging in scrums and solution meetings

Delivering detailed multi-cloud solutions while maintaining international data sovereignty compliance

Architecting of GCP, AWS and Azure infrastructure to best maintain client need and futureproofing

Hybrid infrastructure optimization and multi-cloud architecture design to optimize client ROI

Continuous interaction with customers from top 10 National Banks to Multi-National corporations

Remapping and deployment of Cisco, Fortinet, MaaS360, Intune and Barracuda services

Continued management and integration with existing network securities: Data and Media

Ensuring the completion of deliverables through proven process and QBR’s

Defines clear, measurable targets using PMI best practice and timely delivery

Enhances service delivery through interactive project design and delivery

Developed and delivered multiple public addresses for Microsoft and SHI

Empowered developers through serverless computing in the cloud to release deployments faster and more efficiently

Use of Time: 50% Solution Design & Technical Delivery, 25% Relationship Management 25% Research

triOS College Kitchener, ON

November 2013 to November 2016

Head Information Technology Instructor (Kitchener)

Creating and mastering lesson plans and implementation strategies of current and future technology

Delivers comprehensive instruction and feedback through various forms of media for clients

Developed innovative training techniques using a combination of closed and open source materials

Training within comprehensive IT best practices for FullStack Microsoft, CompTIA, ITIL and PMI

Full scope OSI L1-L7 security training incorporating Cisco, Barracuda, Fortinet, IBM and HPE

Directly manage and improve learning through: qualitative assignments, prioritization, and process

Created quizzes and exams to test OSI understanding and methodologies for network design and subnetting

Verified theory learning with practical exams for each portion of the program:

A+: Basic hardware and PC usability with introductions to virtualization and local domains

Net+: OSI Levels focusing on both the networking and application layers

Linux+: OS, server and CLI functionality

Project+: Full project including material sourcing, pricing, deployment planning, cost controls and presentation of findings

PowerShell: scripting and bash scripting

Windows 7,8 and 10: install, backup, restore and administration

Windows server 2008, 2012/R2, 2016 setup, deployment and administration

Server planning and deployment: DC, AD, DHCP, DNS, GPO’s and SecOps

Exchange server: Exchange 2010, 2013: Planning, deployment and administration

Developing and implementing multi-user platforms and shared services for content deliveries

Ensuring the completion of deliverables through proven process and material reviews

Defines clear, measurable targets using PMI best practice and timely delivery

Advanced instruction on virtualization platforms for servers and services

Comprehensive curriculum including: Microsoft, CompTIA and Linux certifications

Use of Time: 50% Instruction & Technical Delivery, 50% Program Development/Management

City of Stratford Stratford, ON

January 2012 to May 2013

Technical Manager/ Solution Architect

Through: Xylotek Solutions Inc. Cambridge, ON

Implementation and troubleshooting of application deployments on Oracle Application Server

Manage a team of 5 for the administration of:

+30 server environment increasing to +60 physical/virtual redundant instances with node additions

Print servers, printers and fax machines

Telephony services

Third party and custom applications including: MS Dynamics, GIS, Burnside, etc.

Some services managed and implemented:

Exchange from 2007 to 2013

Office 2003 to 2010

MS Dynamics re-deployment and management

WinServer2000, 2003 to WinServer 2012R2 for hypervisor hosts

BES5 to BESS12 MDM service

Motorola Wireless to Cisco Prime Wireless management with Aironet Aps

IP/PBX to full IP Phone infrastructure

GPO confirmation and rebuild

AD user group assurance testing

Increased network traffic efficiencies through proper data routes and trunking

Futureproofing of SaaS applications for intra and extranet users through cloud redundancy

Replacement and configuration of both FW and IDS/IPS hardware to Barracuda and Fortinet devices

Removal and implementation of new Cisco core switches for redundancy and resilience

Developed and implement future-proof an daily solutions clients and upper management

Defined measurable security procedures and protocol for automated multi-tiered access

Worked within comprehensive and current knowledge of IT best practices

Directly manage and negotiate with client: assignments, prioritization, and escalation processes

Created a new Cisco multi-tiered wireless WAN across the city for public and administrative usage

Implemented traffic shaping and bandwidth management to customize SSID application

Promotion of clear and concise communications to all internal and external vendor teams

Procurement and deployment of new systems from Barracuda, Fortinet, WatchGuard, Cisco, etc.

Use of Time: 50% Technical, 50% Projects and Directional Leadership

Geosign Corporation/eMedia Interactive Inc. ON Guelph, ON

January 2007 to March 2011

January 2007 to January 2011

IT - Projects Leader

Completed SOW’s to ensure successful multi-phase timelines and deliverables were met

Accompanied documentation and post-implementation management planning

Negotiated contractual partnerships with vendors local and international to develop business model

Contingency planning to manage climate change and maintain project momentum for maximize ROI

Delivered new growth opportunities including website hosting and online traffic management

Developed and implemented a unified Web-based UI to bridge access across multiple geo-locations

IT - Domains Manager and IT Support

Provided technical support including management and maintenance of: MS Exchange, MS Active Directory, Windows platforms: Windows Server 2003, Windows Server 2008; archiving and backups, shared office equipment setup and management, F5: Big-IP and both hardware re-imaging and desktop solutions to maintain high availability and continuity for disaster recovery efforts if required

Use of Time: 25% Design & Planning, 50% Implementation, 25% Testing & Troubleshooting

Sr. Domains Researcher/ Analyst

Automated data tracking reports to more efficiently manage domain portfolios improving the quality and depth of inherent value of assets

Continuous analysis and improvements of organic traffic revenues averaging >$4,500 per day

Collaboration with internal business units and external vendors to sustain projects scope and completion of deliverables within budget

Use of Time: 45% Forecasting, Planning/Analyzing; 30% Development; 25% Data Tracking

Digital Surveillance Systems – Waterloo, ON

November 2000 – March 2007

Lead Project Manager

Provided mediation and training for new clients on new security hardware improving client premise management

Projects consisted of complete corporate headquarters and hospital relocations including: full amenities for IT department servers

Assisted in multiple migrations +100 servers relocated at a time with temporary colocation services mitigating downtime through F5 Load Balancers

Controlled and synchronized multiple remote teams in: application development, systems development life cycles and production life cycles in coordination with project scope

Use of Time: 40%Planning and Development, 30% Business Analysis, 30% Team Management


Codecademy- Online 2015 - Current


Conestoga College- Kitchener, ON 2011 - 2012

Network Infrastructure/Systems Administration

Humber College- Etobicoke, ON 1996 - 1998

Marketing/Business Management

University of Guelph- Guelph, ON 1994 - 1996

B.Sc. Computer Science - Systems Engineering


Special Olympics – K-W Special Olympics 2011 - 2017

techtalk101 – Created and Delivered 2014 - present

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