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Engineer Desktop Support

Santa Rosa, California, 95403, United States
August 20, 2018

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Scott J. Lykken

***** ****** **. *********** **, 95436

Cell: 707-***-**** Email:


To grow my career in the Information Technology field of business.


●Mac Specialist

●Windows Server 2008 through 2016

●Virtualization technologies such as Hyper-V and VMware

●Employee of the Year at Computer Engineering Group in 2017

●Awarded Eagle Scout by The Boy Scouts of America in 2007

●County of Sonoma Resolution of the Board of Supervisors


Cyber Saints Forestville, CA March 2004 to Present

CEO and Lead System Engineer:

● Maintaining business client relationships

● Helpdesk Engineer

● Field Engineer

● Home Networking and Instructional Aide

Computer Engineering Group Napa, CA September 2015 to July 2017

IT Support Engineer:

Desktop Support lead Engineer – Starting and managing projects from start to finish ending with following up with the customers.

Mac and Apple Product Specialist.

Deploying Servers and workstations to on site locations, Installing and configuring Windows Server 2008 - 2016

Using RMM cloud-based software to monitor and maintain remote servers and workstations

Deploying Wireless Equipment and firewalls such as SonicWALL, Meraki and Ubiquiti Unifi

Sales of Contracts of service with SLA new Servers, Network Infrastructure, and other business-related IT hardware.

North Bay IT Group Rohnert Park, CA February 2015 to September 2015

Desktop Support Technician:

Repairing and Upgrading Customer Computers

On Site Network Setup in business and residential settings

Installation of Windows and new Programs

Windows and Mac Desktop Support

Updating Remote Servers and refurbishing them for sale.


●Cisco Networking Academy CCNA, 2 years

●Windsor High School, High School Diploma

●Santa Rosa Junior College, General Studies and Networking

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