Customer Service Front Office

Brittany DeZutter

***** *. ****** **. ******, CO 80013 720-***-**** ********.********@*****.***

Work Experience

LEGAL ASSISTANT KIRCH ROUNDS & BOWMAN 03/2018-PRESENT

•Assist clients on the phone and in person with scheduling appointments and payment application to their accounts.

•Coordinate attorney's schedules

•Log and track attorney's billable time

•Generate and mail out clients monthly billing statements

•Maintain office equipment (including some IT troubleshooting)

•Witness and/or notarize Will signings and Legal Documents

FRONT OFFICE SPECIALIST PONDEROSA FAMILY PHYSICIANS 03/2017-03/2018

•Coordinate incoming and outgoing referrals

•Answer phones

•Schedule and change appointments

•Check patients in and out for their appointments

•Provide customer service to everyone entering the front office

MANAGER WT SHORTY'S INTERMITTENT PART TIME

•Prepare the restaurant and bar area for the upcoming day.

•Manage all staff scheduled for the day, including keeping them on task and maintaining their hours.

•Handle any and all customer complaints and issues that arise.

•Support the scheduled staff in all duties and responsibilities.

•Settle and count revenues generated the previous day to prepare for daily deposits.

FOSTER CARE COORDINATOR DUMB FRIENDS LEAGUE 04/2015-05/2016

•Assist foster parents in picking up, dropping off, and in health care appointments of animals in their home.

•Work closely with health care staff onsite to care for the animals waiting to be placed into foster homes.

•Reach out to foster parents via email, telephone, and social media to help animals get into homes as quick as possible.

•Keep up with all necessary vaccinations for foster animals in foster homes or in the foster section of the shelter.

CUSTOMER CARE SUPERVISOR DUMB FRIENDS LEAGUE 08/2013-04/2015

•Assist customers on the phone and in person with questions or concerns regarding adoptions

•Follow up on customer complaints, questions, or grievances

•Manage productivity, performance, and flow on the adoptions floor

•Directly supervise 10-15 associates including but not limited to the following tasks:

Performance Reviews

Updating schedules and availability

Monthly one-on-ones

•Assist in screening, hiring, and training of new associates

•Collect and prepare monthly statistics

•Assist in adoption counsels

•Review and submit end of day financial reports and deposits

INSPECTION COORDINATOR/RECRUITER PACIFIC INSPECTIONS 05/2013-08/2014

•Assign inspections to nearby inspectors for 47 states

•coordinate inspection appointments

•assist inspectors in completing forms and diagrams for complete reports

•Manage Craig’s List ads for all 50 states

•Conduct phone interviews for prospective inspectors

•Contract new inspectors and create new employee files

•Assist inspectors in completing orientation process

CRATE & BARREL CUSTOMER SERVICE MANAGER 03/2008-05/2013

•Assist customers on the phone and in person with returns, refunds, sales, and all other questions or concerns regarding merchandise

•Coordinate and track deliveries and repairs of merchandise

•Follow up on customer complaints, questions, or grievances

•Manage productivity and performance of associates on the sales floor

•Assist in screening, hiring, and training of new associates

•Maintain files and inventory

•Print end-of-day financial reports and close out cash drawers

•Maintain office equipment (including some IT troubleshooting)

•Assist in making the weekly schedule for floor and office coverage

•Assist in floor display design

•Supervision of staff upon closing and clean-up

•Close and lock-up building at the end of the day

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