Customer Service Representative

Judith Pamelia West

**** *** ****** ****** ****

Kernesville, N. C. 27284

Objective: A challenging career in an administrative environment while assisting in the profitability

of my employer.

Experience:

March 2018-Present --- Volunteer at Forsyth Medical Center

We receive calls from different clinics and departments within the Hospital

that require assistance for patients from one location to another whether by wheelchair or just by

escort.

September 2008-May 2017 – Novant Health Customer Service

Answering incoming calls from all our patients from 20 different facilities and

answering their concerns by using the Epic System. Verified demographics and verified that the

insurance on file is current. Research disputed charges and to make sure all info on file is correct

so claim can be submitted correctly and in a timely manner.

October 2004-September 2008 – Novant Health Patient Access/Ins. Verification

Completed registration demographics for patient within the emergency department.

Collected any patient copay's. Assisting patients with getting authorizations for procedures and

various diagnoses while maintaining excellent customer service skills.

May 2004-October 2004 – American Express - Inside Sales

Inbound telephone sales and customer service position with a strong emphasis on

consultative sales. Ability to work effectively within a team environment. Sales opportunity

identified by highly refined listening and relationship building skills.

2002-2004 – Wake Forest University Physicians – Univ. of Internal Medicine

+

My job was to check in/check out patients,verified demographics/ enter insurance,

schedule appointments and ordering upcoming appointments.

2001-2004 - Wake Forest University Physicians Clinical Operations

I worked in a floating pool with other reps who had the ability to move between different

clinics daily to make sure the patients experience was always the best.

2000 -2001 - Qual Choice of North Carolina – Customer Service Rep.

Answered incoming calls. Assisted HMO members with inquires on their claim via inbound

calls and in writing. Promoted the HMO service to prospective members looking for healthcare,

while providing excellent customer service.

1999 -2000 – Pepsi Cola Bottling Group – Customer Service Representative

Received inbound calls from customers both external and internal, enter soda orders while

providing the customer with superior customer service. Constantly educating the customer on

new products as well as delivery schedules, also confirmed specific details with customer

regarding locations of delivery to assure quality service.

1998 - 1999 – Partners National Health Plans – Customer Service

Assisted HMO member with inquires on their claims via inbound calls and in writing,also

promoted the HMO service to prospective members looking for healthcare, while providing

excellent customer service.

1995 -1998 – American Express –Accounts Manager

Provided accurate and quality information on customer accounts. assisted with accounts

receivable and accounts payable projects also strived to upgrade credit card status and increase

benefits for cardholders.

1987- 1995 – US Airways – Customer Service Representative

Received incoming calls from members of the Frequent Flyer Program,checking their

balance and award options available.

EDUCATION:

2001-2002 – WAKE FOREST UNIVERSITY PYSICIANS CLINICAL OPERATIONS

(Point of Service Certification)

1969-1971 – WILKES COMMUNITY COLLEGE, Wilkesboro,N.C.

(ASSOCIATES DEGREE IN LIBERAL ARTS)

Reference available upon request

Contact this candidate