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Manager Customer Service

Location:
Lakeland, Florida, United States
Posted:
August 20, 2018

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Resume:

LeeAnne Williams

**** ***** **** ***** * Wimauma, FL 33598 *Cell: 863-***-**** *Email: ac6qp3@r.postjobfree.com

QUALIFIED TRANSPORTATION MANAGEMENT

Logistics Freight Planning * Freight Transportation Policies * Freight Claim Procedures

* LTL & FTL Line Haul * Dock and Yard Procedures

Goal-driven freight transportation and shipping dock logistics manager with an extensive background in leading safe, efficient, and cost-effective operations. Expert in analyzing existing operations and implementing effective systems, strategies, and processes to improve organizational performance. Adaptable and flexible problem solver with the ability to anticipate and preempt issues and solve crisis with minimal negative impacts. Superior strengths in customer service and negotiations. Highly skilled in the development, growth, and leadership of personnel. Exceptional leadership, organizational, and communication skills. Core competencies include:

* Ground Transportation * Leading & Motivating Staff * Strategic Freight Operational Planning

* Route Scheduling * Training & Development * Cost Control (Budget & P & L)

* Loading & Unloading * Team Building * Freight Account Management & Retention

* Customer Service * Productivity Improvement * Freight Policy Development

* Experience in Dry Freight LTL * Reefer LTL / FTL

CC: Rates/Tariff/Discounts/NMCF

EXPERIENCE

Freight BUSINESS DEVELOPMENT CORDINATOR

J & J FAMILY OF FARMS / TROPHY TRANSPORT 2017 TO 2018

Startup new freight broker office by being the lead sales representative for new customers and current inhouse buyers. Rebuilding a depleted FTL and LTL carrier base. Freight Brokering Training of 3 CSR on how to effectively negotiate FTL and LTL rates and qualify new carriers. Handling the majority of the line haul negotiations for dedicated LTL /FTL routes. Effectively managed 80% of all 7 buyer’s outbound freight orders and 70% of all inbound freight shipments. Ensured clear verbal and written communications with customers and line haul drivers while maintaining the highest standards of performances.

Successfully transformed customer service office into 3rd party LTL / FTL Freight Brokerage office

Created a freight revenue stream through brokerage office

Trained team members in correct dock staging procedures for line haul carriers

Increased efficiency of tendering line haul orders to outside independent carriers instead of double brokering

ASSOCIATE LOGISTICS MANAGER

TOPCO ASSOCIATES, LLC 2015 TO 2017

Restructured freight logistics operating procedures to maximize FTL & LTL trucks and rates while handling all the RFP FTL & LTL negotiating for year and 6-week line haul rates. Designed and implemented a freight claims process to collect funds quickly for OS&D issues. Collected over 1.3 million in 2 yrs. Also, designed and implemented a freight rate tracking system to be able to retain line haul rates from year to year. Reworked and improved the Freight Broker / Carrier contact agreement to ensure that Topco was protected against loss. Recruitment and qualifying of new line haul LTL / FTL carriers. Building and routing of multi-pick dry and fresh LTL and FTL orders. Visited vendor sites to evaluate and set up procedures for their dock and yard to ensure that our carriers were loads correctly and in a timely manner.

Created, Implemented, and Collected 1.2 Million in claims within 2 years

Created and Implemented a freight rate tracking system

Drafted and sent to legal the improved Freight Broker / Carrier Contact Agreement

Built and Routed multi-pick LTL and FTL’s line haul loads

On-call every 3rd weekend of the month

Designed and implemented a driver check call procedure

Created a dock staging chart for vendors

BROKER – OPERATIONS MANAGER

PATHMARK TRANSPORTATION 2013 TO 2015

Started new 3rd party freight brokerage office in Lakeland, FL and had 4 employees within my office. Supervised all 4 employees with qualifying line haul carriers and new customers. Trained 2 employees on how to negotiate line haul freight rates with customers and carriers. Data entry of every load that was covered and tracked them daily. Handled payroll and taxes. Cold calling sales for new customers daily. Handled dedicated line haul LTL and FTL orders for several customers.

Created New Broker Office in Lakeland, FL

Supervised 4 employees

Budget Control & P & L Reports

Payroll

Daily entry of load information

Daily tracking of each load

Cold calling for New Customers

Quoted/ hauled LTL & FTL line haul orders for customers

OPERATIONS MANAGER & LEAD BROKER

GIANT FREIGHT SYSTEMS 2014 TO 2014

Tried to revitalize a dying brokerage office and was supervisor of 9 employees. Trained 9 employees on how to be FTL freight brokers. Searching for newline haul carriers and new customers and how to negotiate freight rates between the two. Revitalized relationships with past customers that had left. Developed new articles of engagement for sales and brokers on line haul requirements. Managed the Fleet Compliance department.

Negotiated contract with customers and carriers

Supervised 9 employees

Fleet Compliance

Claims and Collections

Hire and Fire potential employees

Reports to owners (Budget & P&L)

Broker

SUNSET TRANSPORATION, INC. 2010 -2013

I was supervisor to 2 employees which I was responsible for their training and development. Qualified new carriers and new customers along with negotiating the yearly and seasonal contracts. Oversaw collections and claims within my off-site office.

Supervised 2 employees

Qualified new carriers and new customers

Negotiated contract with customers and carriers

Data entry of load

Issued Comdata fuel advancements

Collections and Claims

Tracked shipments daily

OWNER / LEAD BROKER

DONLEE DIRECT TRANSPORTATION, INC. 2008 - 2010

I was supervisor of 5 employees which I was responsible for their training and development program. I supplied accounting with the payroll and the taxes for each employee, had the final decision on collections and claims, was responsible for the all contract negotiations

Supervisor of 5 employees

Payroll and Taxes

Qualified new carriers and new customers

Sales

Negotiated contract with customers and carriers

Collections and Claims

93-97 METROPLITAN UNIVERSITY

ASSOCIATE OF BUSINESS

TMS Software Systems: Lean Logistics, Dr. Dispatch, ITrade, TIMS, MCCloud, Keypoint, Famous

Current Study – 2018 - CPSM Foundation of Supply Management

2015 – 2017 Wise Webinars – Leadership, Email Etiquette, Team Building Workshop

References:

Bryan Krautlarger – Vaughan Foods / Allison’s Gourmet

Director of Transportation

405-***-**** Office

405-***-**** Cell

Carl Ream – J & J Family of Farms

Commodity Manager

239-***-**** Cell

Email: ac6qp3@r.postjobfree.com

Samantha Bernie – Ernie Morris

Logistics Manager

863-***-**** Office

Email: ac6qp3@r.postjobfree.com

Lenna McReynolds – Retired – Donlee Direct Transportation

813-***-**** Cell

Email: ac6qp3@r.postjobfree.com

Tim Nowicki – November 12, 2013

“LeeAnne has an extremely strong knowledge of all aspects of the Logistics Industry. Her ability to handle multiple freight projects while keeping a keen eye on the details is 2nd to none. I highly recommend LeeAnne with any and all of your freight needs”

Charlie Worzel – February 27, 2013

“A pleasure to do business with her, she stays on top of her business 24/7”

Carl Ream – January 10, 2018

“As a commodity manager my relationship with LeeAnne was to use her services to get fresh perishable product to its destination in an efficient and cost-effective manner. LeeAnne accomplished these goals for me every time, and often at a lower cost than was anticipated. From all indications she has excellent industry contacts and a superb reputation. If asked, I would hire her in an instant.”



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