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Sales Customer Service

McKinney, Texas, United States
August 20, 2018

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**** ******** **

Princeton, TX 75407

214-***-**** Cell

Ascential Data Stage/ETL Data warehousing, Oracle SQL, SQL Server Plus/Stored Procedures, ALM Quality Center, Control M, Autosys, QTP/UFT, Tecta, Filezilla, Tosca, Unix, WinSCP, Gui testing, Agile, Rally, Kanban, Waterfall, Data Validation, PeopleSoft HR-HCM, PeopleSoft EPM, Business Objects, Share point, Scorecard, Budget, Management reporting, Lotus Notes, Test Director, Mercury ITG, Clarity, Word, Excel, Power point, Multi task, Strong QA background, Customer Service, Perform well under heavy workload, Knowledge transfer, Leader, Motivated to learn, management experience

Professional Experience

Bank of America \Countrywide Financial Corporation 6/2006 – 6/2018 Laid Off

Officer; Sr Analyst - QA Tester

Conducted end-to-end testing on applications and technology, to ensure that business, technical and functional requirements are being met throughout the SDLC

Designed and Executed test scripts based on functional and technical documentation

Collaborated with cross functional team members to ensure all requirements were understood and tested

Created Test Plan, Test Scripts, Test Schedule, Risk Score/Traceability Matrix and Test Summery for testing to be completed on time in highest quality.

Utilized tools such as ALM Quality Center to maintain scripts and track defect

Worked with developers to identified, track and work together for defect resolutions throughout testing prior to production

Tested Web base applications using black box and white box testing methods

Used Microsoft Sql to validate data movement and trigger stored procedures

Used Autosys and Data Stage Ascentail to trigger ETL jobs and validated data

Performed white box testing using Oracle Toad and Sql Server

Tested Data warehousing applications with ETL jobs and sql

Wrote test queries for use in database and report testing

Worked as a member of the project team to ensure standard quality practices/processes were followed.

Served as functional and subject matter expert for initiatives involving the lines of business.

Participated in walk through, sign off and defect calls with developers and Line of Business

Provided correct documentation for Audit team to ensure testing requirements were compliant

Performed testing on:

oRAS application -web based application with sql server data base that maintains the accounting information for property owned by Bank of America.

oMIRD application- Backend sql table application using ETL to process the data for Mortgage and Insurance data for upstream and downstream applicators (used Autosys as well) and check processing

oBusiness Objects application- web based reporting application with sql server data base. (tested all aspects- formatting, security, data validation using SQL queries)

oBPC (Outlooks Soft)- reporting application delivers planning, budgeting, forecasting, and financial consolidation capabilities with sql server data base for mortgage data

oTreasury application- used in Treasury department for home mortgages wires, investor accounting related wires and related funding activities

Knowledge and experience implementing the following modules: HR, Payroll (PR), time & Labor (T&L) and Recruitment

Maintained effective relationships and open communication with Developers, System Analyst and Line of Business

Interact with other teams to ensure adequate knowledge transfer of applications

Able to balance more than one project at a time

Strong organizational and time management skills

Ability to work well with minimal supervision

Ability to handle confidential material

Assisted in organizing Employee engagement activities

Generated monthly status reports for 14 team members

HR 8.8 & EPM 8.9

Team Member on the implementations of:

oQA Lead\Heloc- Create new records and interfaces for processing Invoices for 2nd Lien Business Support

oFSR =replacing six aging, inflexible and non-integrated legacy general ledger (GL) systems with a “single source of the truth” system called eLedger (an SAP solution).

oNew BAC Idea 750 – InfoSphere for the Mortgage and Insurance Reporting Database (MIRD) transition project. New BAC idea 750 involves the replacement of older IBM pSeries servers (which run the AIX operating system) with modern x86-based technology running

oTSA-, all the DB objects, table structures Views, materialized views, stored procedures. etc that are currently in MIRD production will be migrated

oPeopleSoft 8.9 10g upgrade EPM and HR Data Warehouse

oImplementation of Taleo

oImplementation of Management Reporting system including numerous phases of enhancements

oImplementation of Scorecard system including PeopleSoft pages and BI Reports

oImplementation of WFA system including numerous phases if enhancements

American Greetings 2000 – 2006

Assistant Store Manager

Assist store manager in achieving daily store sales objectives

Provided prompt, courteous and efficient customer service

Trained associates using product knowledge materials found in manual

Follow and enforce company policies and procedures including but not limited to: store opening and closing functions, cash handling, (POS) sales and refund procedures, merchandise handling, attendance and dress code policy

Completed paper work in a timely manner related to receiving, sending and ordering merchandise inventory; sales reports and daily activities

Delegated and perform routine activities including: regular maintenance, cleaning, stocking shelves, store displays, ordering merchandise, keeping stockroom and all paper work organized

Communicate in a professional courteous and cooperative manner with customers, associates, supervisors and other members of management

Analyzed and monitor sales records, trends and economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed

Managed and motivating a team of 4-6 to increase sales and ensure efficiency;

Managed stock levels and making key decisions about stock control;

Analyzed sales figures and forecasting future sales volumes to maximize profits

Using information technology to record sales figures and for data analysis and forward planning

Resolved staffing issues: interviewed potential staff; conducted appraisals and performance reviews; and provided or organized training and development;

Toured the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues


Associate of Applied Science in Management Development – Collin College

Certificate in Human Resources


Agile Training

Basic Automation knowledge

Effective Team and Situational Leadership

Essentials for Management

Fundamentals of Human Resources Management

Recruiting, Interviewing and Selecting Employees

SQL Training

Faster PM Silver

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