Sales Customer Service
Resume:
CHRISTIE WINKLES
Princeton, TX 75407
214-***-**** Cell
Ascential Data Stage/ETL Data warehousing, Oracle SQL, SQL Server Plus/Stored Procedures, ALM Quality Center, Control M, Autosys, QTP/UFT, Tecta, Filezilla, Tosca, Unix, WinSCP, Gui testing, Agile, Rally, Kanban, Waterfall, Data Validation, PeopleSoft HR-HCM, PeopleSoft EPM, Business Objects, Share point, Scorecard, Budget, Management reporting, Lotus Notes, Test Director, Mercury ITG, Clarity, Word, Excel, Power point, Multi task, Strong QA background, Customer Service, Perform well under heavy workload, Knowledge transfer, Leader, Motivated to learn, management experience
Professional Experience
Bank of America \Countrywide Financial Corporation 6/2006 – 6/2018 Laid Off
Officer; Sr Analyst - QA Tester
Conducted end-to-end testing on applications and technology, to ensure that business, technical and functional requirements are being met throughout the SDLC
Designed and Executed test scripts based on functional and technical documentation
Collaborated with cross functional team members to ensure all requirements were understood and tested
Created Test Plan, Test Scripts, Test Schedule, Risk Score/Traceability Matrix and Test Summery for testing to be completed on time in highest quality.
Utilized tools such as ALM Quality Center to maintain scripts and track defect
Worked with developers to identified, track and work together for defect resolutions throughout testing prior to production
Tested Web base applications using black box and white box testing methods
Used Microsoft Sql to validate data movement and trigger stored procedures
Used Autosys and Data Stage Ascentail to trigger ETL jobs and validated data
Performed white box testing using Oracle Toad and Sql Server
Tested Data warehousing applications with ETL jobs and sql
Wrote test queries for use in database and report testing
Worked as a member of the project team to ensure standard quality practices/processes were followed.
Served as functional and subject matter expert for initiatives involving the lines of business.
Participated in walk through, sign off and defect calls with developers and Line of Business
Provided correct documentation for Audit team to ensure testing requirements were compliant
Performed testing on:
oRAS application -web based application with sql server data base that maintains the accounting information for property owned by Bank of America.
oMIRD application- Backend sql table application using ETL to process the data for Mortgage and Insurance data for upstream and downstream applicators (used Autosys as well) and check processing
oBusiness Objects application- web based reporting application with sql server data base. (tested all aspects- formatting, security, data validation using SQL queries)
oBPC (Outlooks Soft)- reporting application delivers planning, budgeting, forecasting, and financial consolidation capabilities with sql server data base for mortgage data
oTreasury application- used in Treasury department for home mortgages wires, investor accounting related wires and related funding activities
Knowledge and experience implementing the following modules: HR, Payroll (PR), time & Labor (T&L) and Recruitment
Maintained effective relationships and open communication with Developers, System Analyst and Line of Business
Interact with other teams to ensure adequate knowledge transfer of applications
Able to balance more than one project at a time
Strong organizational and time management skills
Ability to work well with minimal supervision
Ability to handle confidential material
Assisted in organizing Employee engagement activities
Generated monthly status reports for 14 team members
HR 8.8 & EPM 8.9
Team Member on the implementations of:
oQA Lead\Heloc- Create new records and interfaces for processing Invoices for 2nd Lien Business Support
oFSR =replacing six aging, inflexible and non-integrated legacy general ledger (GL) systems with a “single source of the truth” system called eLedger (an SAP solution).
oNew BAC Idea 750 – InfoSphere for the Mortgage and Insurance Reporting Database (MIRD) transition project. New BAC idea 750 involves the replacement of older IBM pSeries servers (which run the AIX operating system) with modern x86-based technology running
oTSA-, all the DB objects, table structures Views, materialized views, stored procedures. etc that are currently in MIRD production will be migrated
oPeopleSoft 8.9 10g upgrade EPM and HR Data Warehouse
oImplementation of Taleo
oImplementation of Management Reporting system including numerous phases of enhancements
oImplementation of Scorecard system including PeopleSoft pages and BI Reports
oImplementation of WFA system including numerous phases if enhancements
American Greetings 2000 – 2006
Assistant Store Manager
Assist store manager in achieving daily store sales objectives
Provided prompt, courteous and efficient customer service
Trained associates using product knowledge materials found in manual
Follow and enforce company policies and procedures including but not limited to: store opening and closing functions, cash handling, (POS) sales and refund procedures, merchandise handling, attendance and dress code policy
Completed paper work in a timely manner related to receiving, sending and ordering merchandise inventory; sales reports and daily activities
Delegated and perform routine activities including: regular maintenance, cleaning, stocking shelves, store displays, ordering merchandise, keeping stockroom and all paper work organized
Communicate in a professional courteous and cooperative manner with customers, associates, supervisors and other members of management
Analyzed and monitor sales records, trends and economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed
Managed and motivating a team of 4-6 to increase sales and ensure efficiency;
Managed stock levels and making key decisions about stock control;
Analyzed sales figures and forecasting future sales volumes to maximize profits
Using information technology to record sales figures and for data analysis and forward planning
Resolved staffing issues: interviewed potential staff; conducted appraisals and performance reviews; and provided or organized training and development;
Toured the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues
Education
Associate of Applied Science in Management Development – Collin College
Certificate in Human Resources
Certifications
Agile Training
Basic Automation knowledge
Effective Team and Situational Leadership
Essentials for Management
Fundamentals of Human Resources Management
Recruiting, Interviewing and Selecting Employees
SQL Training
Faster PM Silver
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