Monica M. Scarborough

PO Box ****, East Orange, New Jersey 07019

ac6qnr@r.postjobfree.com 201-***-****

CERTIFICATIONS

Cisco Certified Entry Networking Technician (CCNA/ICND1/CCENT) 02/2018

CompTia Network Plus Certification 06/2015

SKILLS

Cisco Networking

CompTia Network +

Microsoft Office

Project Management

Information Technology

MIS / Internet Services

DNS Peer Trainer

Database Management

Telecommunications

Technical Support Services

Troubleshooting

Customer Care

PROFESSIONAL EXPERIENCE

Fiserv 05/2017 – 03/2018

ATM Implementation Project Specialist – Contractor Parsippany, NJ

Selected to serve as the Team Lead for months during a project to install 8000 ATMs nationwide

Assigned ATMs to my team and added them to SharePoint for tracking and updating

Activated ATMs, sent encryption keys and troubleshot ATM issues with the TACL application

Used Outside View and EPOC applications to interconnect ATM data files and ensured their consistency

JP Morgan Chase 08/2015 – 11/2016

Data Center Technician - Contractor Piscataway, NJ

Responded to hotline calls and emails requesting SFP, battery, fiber cable testing and replacement

Received, installed, and/or removed chassis, routers, switches, blades, and cables

Escorted external engineers and electricians into the Data Center to work on trouble tickets

Verizon Wireless NRB 04/2014 – 11/2014

Network Technician – Contractor Bedminster, NJ

Selected cell phone service tickets and tested the trouble site for interference and network deviation

Called customers to confirm problem, trouble location, and complete troubleshooting steps

Escalated tickets to the appropriate team for further testing and troubleshooting

Vonage 03/2008 – 03/2009

Tier II Technical Support Holmdel, NJ

Provided troubleshooting assistance for Voice Service over High Speed Internet Service

Walked customers through self-installation of wireless routers, wireless security, and feature setup

Determined the account status; if the internet service was up, and if the router or power supply was working

AT&T WorldNet MIS 04/2001 – 04/2004

MIS Disconnect Engineer - Contractor Piscataway, NJ

Used automation to disable and enable corporate client’s WAN interfaces

Disconnected Sonet Circuits, T3, T1, fractional T1s for both voice, and data circuits

Conducted Team Domain Name Service-DNS and Internet Protocol-IP Block Disconnect Training Class

Resolved Emergency MIS Disconnect Hotline calls requesting restoration of internet service

Removed corporate Virtual Private Network-VPN Services login accounts from live databases

EDUCATION

Master’s Degree, City and Regional Planning, University of Texas at Arlington, Arlington, TX

Master’s Degree, Public Administration, University of Texas at Arlington, Arlington, TX

Bachelor’s Degree, Criminology, University of South Florida, Tampa FL

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