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Service Manager

New Delhi, Delhi, India
August 20, 2018

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Professional Synopsis

A dynamic professional,Passionate result oriented professional with over 10 years of experience in Telecom Networking

Certified Bussiness Management (REGISTRATION NUMBER 8416 / CERTIFICATE NUMBER CR51522 )

Worked on Strategic Planning, Designing, Operations & Maintenance – Access Networks. Solution Design, Project Management and Control. Service Assurance (SA), Service Level, Effort Estimations & Resource Management, Problem management, Incident & Change management.

Extensive work experience in Wire line and Wireless Data enterprises Networks, NLD Links, LAN, WAN, Metro Ethernet,MPLS,BGP, Optic Fiber,Wireless UBR, Ethernet over SDH Networks, Broadband, Data and Voice, Services, load balancers

Professional Certification –

ITILV3, ITIL SERVICE TRANSITION,Project Management, Business Management, Risk Management, Google Analytics Certified, Google certified Digital Sales, Google Certified Campaign Manager Brand control, RADIO Network design, Digital wireless technology, MPLS, BGP, IP QoS Fundamentals Ericsson Global Certified.

Achievements – Successfully delivered AIRTEL UPPCL Critical Project – Self Delivered 1500 IWAN AES circuits to customer with E2E resolution Whose project cost is approx. 30 crore, and publish the name in AIRTEL MAGAXINE “JOBS NEVER DONE BEFORE” & Appreciated by Vice President of AIRTEL.

Other Government Projects – UPPCL, ONGC, DOT, IOCL,SBI, BOB

Private Organisation Projects – Hero Moto Corp, Maruti, Nestle, Apollo, TKM,PVR,Luminious etc

Present Organisation



Configuration Manager – Network Service Delivery operations

Employment Duration

8 June 2015 to till Now

Project : 1- Sprint (US) - Datacenter / 2G, 3G, 4G SDH Transmission nodes migrations

2-Telstra (AUSTRALIA) – Deployment of WIFI, WIMAX, Integrated wireless access connectivity premises

3-BHARTI AIRTEL –, Integrated wireless access Network Point to Point & Point to Multi-point connectivity,Migration of SIFY, NOKIA, TIKONA ISP / MPLS customers,Cost Transformation projects, Setup of Greenfield sites – DATA / Voice, Deployment and upgradation of Nextra DATA Center (In Process)

Presently as a responsibility of Global NOC manager, handling team size of 30 engineers for service delivery Network operations.

Deliver new products and services in existing network & Provide technical support to operation team & Verify MOP / Reports and recommend changes where required to improve delivery of new products and service.

specialized in software to store and organize data.capacity planning, installation, configuration, database design, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery.

Create all required documentation including but not limited to: scope statements, project schedules, risk mitigation plans, issue logs and status and cost reports to be presented to internal and external stakeholders

Coordination of infrastructure implementation/integration and software updates to customer applications

Manage multiple projects with competing priorities

Develop and monitor project schedules and timelines to identify and meet critical mile stones

Act as primary interface to the customer, other vendors and all Operators / customers associated with the project

Manage multisite projects across different domains

Handling Management Level Escalations pertaining to day to day operations

Good Hands on Experience in Managing and Troubleshooting on MPLS VPN (L2 /L3 ) and Internet Circuits provided to Corporate Customers.

Provide technical support for Leased Lines/Internet/MPLS Networks to various customers

Provide Technical support to NOC engg related to Configuration of Cisco, Juniper routers / switches and load balancers /Firewall and Working knowledge of LAN, WAN with Global environment

Having experience in Wireless devices and Network for RF Configuration

Maintain maximum levels of Network Availability for all core network elements.

Aggressively drive conference calls with the customer, Ericsson internal support teams and third party vendors.

Carry out hardware and software expansion/faults for the existing operational network

Monitoring of SLAs, Process & Compliance with respect to Network Access Ops. Root Cause Analysis and Sensitize the concerned teams and the processes to plug the Gap from the negative comments received from customers for Assurance service

Driving customer complaints & co-ordinate with partners / End customers and as well as OEM.

Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Process Owner & provide customer wise solution to kill the issue

Performing recovery and migration projects, including shifting of customer Circuits in the customer outage window

Monitor Pending ageing cases & support to team for fast resolution and closure.

Effectively assign cases to every engineer, to maintain a balance in workload among the team members.

Escalation of issues to vendors providing level 3 support depending upon the network criticality

Attending Customers queries regarding link issue which includes Last Mile Issues, Diagnosis and trouble ticket closure, resolving network operation and performance issues

Excellent Relationship management with Vendors & Channel Partners


Functioned as a Member of the Core Process Improvement Team

Successfully reduced On-boarding project time by 25% by developing

Scripts for product configuration for faster project turnaround time

Excel Macros to Automate Reports

Conduct technical sessions & provided process training to new service delivery.


1.Ericsson RBS 2202, 2204, 2206, 2204-V2, 2204-V3, 2111, 2954, 2964(FLAMINGO).

2.Routers - Cico 7200,7600.3800, 2900, Juniper Series Routers

3.Switches – Cisco 3400, 3600,4500. 6500,3750,3850, ERICSSON EFN

4.NMS - ECI, Nortel, Tejas, Alcatel, Huawei.

5.Wireline /Wireless OEM’s RADWIN, ALVARION, MAKSAT, APERTO,ARUBA, RUCKUS, LTE / Wi-MAX (Telsima), Point Red, Primatel and Motorola Microwave System.

6.RICI-E1, 4E1, 8E1, FCD-IP, FCD-E1, E-Gate (STM1) / V-SAT MODEM, VERSO,





Employment Duration

13 Jan 014 - 1 June 2015

Projects handled – Green field deployment of Wireless connectivity for DATA & Voice, Migration and New MPLS CONNECTIVITY FOR BAHRTI AIRTEL STAR CUSTOMERS ( UPPCL, Hero moto corp, MARUTI, ONGC, ASIAN PAINTS, CANNAUGHT Plaza & restaurant, )

Achievements – Successfully delivered AIRTEL UPPCL Critical Project – Self Delivered 1500 IWAN AES circuits to customer with E2E resolution Whose project cost is approx. 30 crore, and publish the name in AIRTEL MAGAXINE “JOBS NEVER DONE BEFORE” & Appreciated by Vice President of AIRTEL.


Plan, direct track and coordinate all implementation tasks

Building credibility, establishing rapport and maintaining communication with stakeholders at multiple levels, including those external to the organization

Manage Projects across different geographies with the help of Virtual teams

Report progress to Senior Management, tracking and facilitation of issues of all projects handled by the India Team

Resolution of Enterprise Data Products reactive complaints & Proactive Fault Management as per set SLAs.

Driving customer complaints & co-ordinate with partners i.e. (Ericsson, NSN, TATA, Tikona, Sify, Aircel) for resolving faults.

Communicate with other Network Operation Canter’s and escalate where necessary both internally and externally in order to meet SLAs

End to End Responsibility of Troubleshooting all network segments in last mile starting from MPLS Cloud till Client end Equipment (SDH Backhaul, RAN, etc.)

Providing Network Support for Leased Lines/Internet/MPLS Networks to various customers of Bharti Airtel pan India.

Attending Customers queries regarding link issues which includes Last Mile Issues, Routing issues & various other issues regarding the Network Applications being used by the customers.

Handling Last Miles on RF, Leased Line, ISDN, Ethernet, and STM Links Connectivity.

Also taking care of all the issues related to connectivity, packet drops, slow browsing, Latency.

Coordination with field engineers and provide them support regarding configuration related issues within SLA.

Escalation of issues to vendors providing level 3 support depending upon the network criticality

Follow up of Problems on Circuit with NOC and Involved Upstream service providers for IMPLS Circuits.

Monitoring Bandwidth Utilization Using MRTG ( Multi router Traffic Graph).




Network SPOC UPW &UK

Employment Duration

SEP 2009 – Jan 014

Handling DATA Enterprises R-F WIRELESS CONNECTIVITY Links including

( LAN / WAN / ILL & PRI / IWAN (Integrated Wireless Access Network),WIMAX,WIFI ) as a IWAN Technical Network Operation Lead for AIRTEL BHARTI, UP(W)& UK Region.

Handle Operations of More than 800 Enterprises Links.

Key Products handled: Lease line services (NLD, ILL, MPLS), PRI, Video Conferencing,1 G & 10 G Back Bone links

Provide technical expertise and lead the Radio Quality support functions by proactively scheduling and conducting necessary tests, developing and maintaining performance reports for Radio, BSS/RAN elements, study and analysis on routine basis and providing input which will help the business to maintain high quality network

Handle faults related to IP network & for their rectification co-ordinating with GNOC and NSG Tac2 / CFM IP / ILP / BT / MPLS Core provisioning bharti L1 / L2 team.

Performing all tasks related to Operation and Maintenance & Transmission network, to provide E2E Bandwidth.

Interacting with the customer, regarding various quality issues for established network and their satisfactory aspects.

Responsible for scheduling and monitoring the service functionality verification tasks through the team of engineers against new sites integration/ re-location and hardware or software changes in the network that has impact on quality of service or service availability

Bandwidth of transport SDH STM-1/4/16 ADMs (Nortel, Ericsson, Marconi, Tejas) and Via Optical Fiber (fiber optics, Ethernet equipment’s. ( Rici / E-Gate / FCDE1 / converters)

Monitor Radio network performance and quality on regular basis, proactively observing and identifying/ analyse quality issue

Schedule and coordinate drive around testing for KPI monitoring, before and after any changes made in the network to verify that the objectives of planned changes have been achieved

Ensures that spare parts are always available for corrective maintenance to make effectiveness.




Network Engg

Employment Duration

June 2008 – Sep 2009

1.All tasks related to Operation and Maintenance of WIMAX P2P OR P2MP LINKS, Including Feasibility, Planning, Deployment,

2.Overall project management of Internet network connectivity iwan links P2P(RADWIN),WI-FI,WI-MAX(Telsima, Alwarion, MAKSAT,POINTRED, PRIMATEL, MOTOROLA)

3.Manages time, quality, progress, cost, risks, and internal and external resources

4.Ensures that on-site faults in the managed production platforms are solved correctly and timely.

5.Installation and commissioning of Sites and get them on AIR within specific time

6.Plans and manages execution of the project or sub project according to budget.

Projects Area:- Wireless Projects: -

TATA WI-Max / Wi -Fi and Wire line broadband Projects in residential areas in Delhi/NCR.

Service testing of Telsima Wi-max Base stations 4100 and Subscriber stations of 2100 in UPW & UK

identifying and Rectifying the RF and DATA problem with Telsima & Radwin Noc and RF Teams.

Survey/Implementing of broadband project in Residential Apartments In co-ordination with TTSL.

Fiber /Broadband Projects: -

Broadband Fiber roll out activities in different Area in UPW Region

Under Ground fiber planning for broadband network expansion with TTSL and TCL teams.

Assurance of material availability and billing as per actual work

Hand over and Acceptance documentation to Operations

Academic and Professional Qualification.

Persuing Master in TELECOMMUNICATION MANAGEMENT from ICFAI Tech University.

Bachelor of Technology (Electronics & Communication) from Graphic Era Institute of Technology, Dehradun affiliated with H.N.B Garhwal Univ. with 67.5%.

Diploma in “DIGITAL WIRELESS TECHNOLOGY”,“GSM,CDMA & WCDMA” in from TNS (Telecommunication network solution), Delhi

Professional Training

From 15th July 2006 to 05th Aug., in BSNL, Karanprayag, Chamoli (Uttaranchal).

From 09th July 2007 to 22nd Sep on Communication System in ONGC, Dehradun

Personal Information

I am a pleasant and fun loving person. I believe in growing along with the company and I am honest towards the organization I work for. I like to take on challenges in my work and achieve tough goals through my dedication and thirst for knowledge.


Date of Birth : 06 Feb 1987


Nationality : Indian

Marital Status : Married

Passport num G5146657

Passport Expiry date : 27-12-2017

Permanent Address : Nanda Nivas Subhash Nagar, Karanprayag, (Uttarakhand)

Email ID :

Contact num 995-***-****


I hereby declare that all the above information is correct to the best of my knowledge.

Date: Place: Noida (Rohit Chamoli)

Ericsson Global India Services P ltd

Noida Sector 62

Knowledge Boulevard

4th floor

Email ID:

Mobile No. : +91-995**-*****

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