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Customer Service Medical

Location:
Pineville, Louisiana, United States
Posted:
August 19, 2018

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Resume:

Lorena McCree

**** ******* ***** ****

Pineville, LA 71360

318-***-**** (Cell) / 318-***-****

ac6qhc@r.postjobfree.com

Positions of Interest: Office Secretary/ Clerical Support/Human Resources

Specialist

Objective: To acquire a clerical or human resources specialist position

with the Rapides Parish School Board System, based on my

clerical support, interoffice skills, and human resources skills:

staffing recruitment, problem solving, planning, and organizing.

Education: Louisiana State University @ Alexandria

Alexandria, LA

December 2006 Associate Degree Business Administration

Louisiana State University @ Eunice

Eunice, LA

August 2006 Certificate of Completion Medical Coding & Billing

Louisiana State University @ Alexandria

Alexandria, LA

May 2004 Certificate of Completion Medical Coding

Summary of Qualifications:

Secretarial/Office Support Assistant/Human Resources Skills:

Telephone etiquette/Customer Service techniques.

Electronic filing techniques,use of electronic calendars,databases.

Create spreadsheets; suspense reports, PowerPoint presentations.

Type 40 -50 wpm, use of Spellchecker and grammatical errors.

Typing up minutes for meeting, circulating for approval, and distributions.

Currently providing technical and clerical support to the HR Specialists.

Creating Merit Promotion folders, qualifying applicants and preparing certificates for the services.

Creating and posting vacancy announcement announcements for the facility.

Educating customers on how to access their eOPFs, updating their eOPFs, proper way to address Knowledge, Skills and Abilities.

Providing customer service and satisfaction while explaining benefits, pay, steps and etc.

Lorena McCree Resume

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Page #2

Taking minutes and posting them to the HR Shared drive.

Logging Recruitment data into the logs in a timely manner

Accessing WebHR to review, process and management SF-52s.

Accessing Workflow daily to review my actions.

Processes all documents in a timely manner, upon appointment, conversion, transfer, separation, promotion, or change-to-lower grade.

Assure all suspense items are properly completed following notification.

Codes and inputs transaction for a variety of personnel actions (accessions, changes, separations and training) and corrects rejections and address error messages as they pertain to Human Resources.

Insures complete of pre-appointment documents are prepared prior to each new employee’s entrance on duty.

Maintain proper filing of various documents in the employee’s OPF.

Processes outgoing documents to employees and services.

Input all incoming data and information into HR database system, before

releasing documents to the HR Specialist.

Communicate effectively both orally and in writing to offer excellent customer service skills throughout the facility.

Maintain a good rapport and positive working relationship with all the members of Human Resources and other Medical Center personnel.

Demonstrates a positive commitment to achieving the ADP Security

Objectives and adhere to VHA directives and privacy rules, policies and regulations.

Employment:

Human Resources Specialist – Recruitment/Placement Specialist

Alexandria VA Medical Center, Pineville, LA 71360

November 2010 – December 31, 2017

Full-Time position, 40 hours weekly, $60, 000 per annually

Program Support Assistant - Department of VA Medical Center,

Alexandria, LA 71306

January 2009 - October 2010

Full-Time position, 40 hours weekly, $48,500 per annually

Human Resources Assistant - Department of VA Medical Center,

Alexandria, LA 71306, October 2006 – December 2008

Lorena McCree Resume

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Full-Time position, 40 hours weekly, $36,200 per annually.

Medical Records Technician - Department of VA Medical Center,

Alexandria, LA 71306

September 2002 – September 2006

Full-Time position, 40 hours weekly, $35,000 per annually

Medical Supply Technician - Department of VA Medical Center,

Alexandria, LA 71306

June 2000 – September 2002

Full-Time position, 40 hours weekly, $34,500 per annually

Unit Secretary - Department of VA Medical Center, Alexandria, LA 71306

August 1998 – June 2000

Full-Time position, 40 hours weekly, $36,000 per annually

Medical Supply Technician - Department of VA Medical Center,

Houston, TX 77030

May 1990 – February 1998

Full-Time position, 40 hours weekly, $42,500 per annually

Medical Supply Technician - Department of VA Medical Center,

Alexandria, LA 71306

October 1988 – December 1989

Full-time position, 40 hours weekly, $28,500 per annually

Nursing Assistant - Department of VA Medical Center,

Alexandria, LA 71306

November 1980 – October 1988

Full-Time position, 40 hours weekly, $26,000 per annually

Lorena McCree Resume

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Skills:

Trained to use WebHR, eOPF, Workflow, eQIP and the Vetpro Database Systems.

Graduate of the 2005 Emerging Veterans Affairs Leaders (EVAL) program which further enhanced and developed my communication skills and abilities.

In 2008, attended and completed HRU Title 5 Staffing training and received a brief introductory to Hybrid 38 Staffing training; providing me the basic skills for recruiting, qualifying and processing best applicant for positions at this facility. Special emphasis on 30-Day recruitment process.

In 2009, did facility-wide eOPF training to educate current employees on how to access the electronic OPF files.

Completed the eOPF Special projects and volunteered to help other staff members in completing their portions.

I continue to purge my assigned eOPF and monitor what is being scanned into the newer eOPFs.

Human Resources processing and distribution training, eQip training, new employee orientation training, clerical, recruitment, staffing, planning organization, customer service, employee relations, communication

(oral/written), leadership, Microsoft Office Applications, Internet,

Intranet and electronic filing systems.

Professional References:

Ms. Anna Hudgins, Human Resources Specialist/Suitability Specialist,

Former Co-Worker/Friend

210-***-**** (cell phone) or 318-***-**** (work)

Ms. Daisy Hall, Senior Custodial, Relative/Friend, 318-***-****

(cell phone)

Ms. Ulla Tademy, Associate Chief of Nursing, Former Co-Worker/Friend,

318-***-**** (cell phone) or 318-***-**** (work)

Mrs. Alma Perkins, Church Member/Friend, 318-***-**** (cell phone)



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