E H

*** * **** *, ***********, UT ***** 562-***-**** ac6qha@r.postjobfree.com

Innovative Call Center Representative with 15 years of experience providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling a high call volume. Successful at maintaining high customer satisfaction ratings through a friendly demeanor and assistance with additional customer questions. Exceptional communication skills

Interpersonal and written communications

Client assessment and analysis

excel

Credit card processing

Strong client relations

Self-motivated

Extremely organized

Skilled in microsoft

word

Credit card transactions

Customer Service Representative

AppleOne Employment Service – Cerritos, CA

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

Placed orders, took payments, processed refunds, scheduled delivery dates. Scanned documents & answered calls & transferred to appropriate employee. Customer Service Representative

Spherion – Sandy, UT

Entered details such as payments, account information and call logs into the computer system. Received up to 100 calls on disbursement, renewed lost cards, went over transactions as needed, reviewed missing payments.

Communication Specialist/call center

Equitable Life & Casualty – Salt Lake City, UT

Processed approximately 30 policies daily, processed nursing home and Medicare weekly, enrolled new policy holders by obtaining their information & submitting to underwriting, processed potential customers for on-line request for information as needed, resolved customer complaints & problems. 2014

Paul Mitchell - Holliday, UT

P S

S

W H

E