Administrative Assistant Customer Service
Resume:
Beverly (Bev) Alley
Sandy, OR 97055
***********@*****.***
Work Experience:
Sandy Insurance Center July 5, 2016 - current
Supervisor Gene Smith
Customer Service Representative: Answer multi-line phone. Greet incoming clients, receive payments from counter, phone, and mail. Voice messages, print and review daily reports from carriers, download daily activity of renewals, cancels and endorsements. Track pending cancellations, call in claims to respective carriers, take in vehicle change information, obtain details for auto and home insurance quotes. Process policy cancel requests, change of address. For clients I prepare Certificate of Liability, Insurance Binders for mortgage companies, Evidence of insurance, etc. Handled various projects which included company -wide purge of client files (9 month project), filing,
mass mailings,
Oak Lodge Sanitary District January 26- December 31, 2015 (Temp Job)
Supervisor J. Michael Read
Receptionst: Answer multi-line phone for Administration Bldg. and Water Treatment Plant. Greet incoming customers, vendors and field staff. Process customer payments from counter, phone and mail. Prepare daily deposit, mail sort, address changes, set up auto pay accounts and assist with title searches.
Perform myriad of projects to include organizing file archives, permit data base update, contractor liability insurance system, time card review for past 3 years.
Clearview MRI Nov. 2013-Sept. 2014
Last Supervisor Pam Wark, Administrator
Front Office Receptionist: Answering of phones, deposits, equipment issues and supplies, general duties of office. Prepare patient intake/discharge files, appointment scheduling, maintaining patient case files, insurance verification and authorizations, follow up with unscheduled referred patients. Audit of completed patient exams and schedule. Ongoing communication with insurance adjusters, Workman’s Comp and MVA adjusters.
ProActive Orthopedic and Sports Physical Therapy July 2012-Sept. 2013
Last Supervisors Glen Akers, Clinic Director Kelly Jo King, Human Resources
Front Office Receptionist: Prepare patient intake/discharge files, appointment scheduling, maintaining patient case files, insurance verification and authorizations, follow up with unscheduled current patients and Dr. referred patients. Ongoing communication with insurance adjusters, Workman’s Comp and MVA adjusters.
Office Management: Customer service, answering of phones, cash deposits, credit card reconciliations, equipment maintenance, supplies, attended to general duties outside of patient treatment, clinic statistic reports.
EastSide United FC (now Eastside Timbers)
Last Supervisors Ron Bateman/Jim Rilatt Jan. 2008 – Oct.. 2011
Administrator/Office Manager: Accounting, financial reports, accounts receivable/payable, event coordination, development of systems and procedures to implement with club programs. Oversight of financial assistance program and volunteers. Coordination of club fundraiser programs, day to day facilitation of club operations. Community liaison.
Assistant to Director of Coaching: Special projects, club communications, membership connections.
Good Shepherd Community Church 1992- Nov. 2007
Last Supervisor Bob Maddox 503-***-****
Children’s Ministry Administrative Assistant: Scheduling, Recruiting, Training, Event Coordination, Safe Kids development, and Curriculum review. Department communications for church leadership, staff and volunteers. (earlier years)
Children’s Ministry Interim Director: Leadership for team and volunteers, development of procedures and systems of curriculum, assistance in hiring Director. (earlier years)
First Touch Director:
Supervision, scheduling, communication, recruiting, training.
Development of Community Café Ministry;
Coordination of campus on weekends; volunteers, building set-up, communication between leadership, staff, volunteers and church body.
Volunteer Ministry Partner Coordinator
Development of interview process, orientation, tracking, and placement system.
Implementing program with staff and assisting them in department coordination of volunteers.
Designed manual template for volunteer ministry teams church-wide.
Safety Team:
Special Events:
Special Projects:
The Letter Box, Inc. Owner/Operator 1983-1991
Responsibility for hiring, coordination of staffing and services of 7 locations.
Oversight of office staff, payroll and purchasing.
Multnomah Publishing/Christian Supply Stores 1980-1983
Supervisor John Van Diest 503-***-****
Administrative Assistant
Public Relations
Human Relations with staffing; policies, job descriptions
Marketing/Sales, Editorial, Retail Store
Travel, Meeting, Conference arrangements
Pastors Congress Coordinator for Multnomah School of the Bible
References:
Bev Coomler 503-***-**** cell
Melody Miller 503-***-**** cell
Page 2 of 2 Alley, Bev
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