Customer Service Representative

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

KENTRELLE

TAYLOR

Houston, TX 832-***-**** ***********@*****.***

Substantial experience and outstanding skills in customer service over 8 years. Seeking a position that can provide a steady growth and learning opportunity where I can utilize my skills and knowledge.. Detail oriented

People person

Excel

Conflict resolution's

Customer service

Faxing, filing

Service and support

Ms Word

PowerPoint

70 wpm

Leadership and development

Data entry

MARCH 2014-CURRENT

Shift Supervisor HMS Host Houston, TX

Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional food and service

Handled customer service requests and resolve issues to total guest satisfaction Conduts store opening/ closing shifts, ensure that the staff report to work on time, dressed in clean full uniforms

Manage the daily operation of the stores, including scheduling and training of employees Maintaining inventories basic accounting, discipline, promote sales and maintaining store appearance

JANUARY 2010-DECEMBER 2013

EDUCATION

Front Desk Receptionist Latrelle's Express Inc Houston, TX Collected, sorted, distributed mail and prepared mail, messages, or courier deliveries. Pleasantly answered calls for a multi-line switchboard for a large office and directed callers to the appropriate employees.

Answered the phone by the second ring and greeted callers enthusiastically. Monitored office supplies inventory and placed orders. Greeted daily visitors and customers upon arrival. Sorted mail and other important data.

Carefully wrote down all phone messages and relayed them to the appropriate personnel. JUNE 2007-JANUARY 2010

Transportation Dispatcher Yellow cab Houston, Texas Created delivery routes and optimized them in regards to traffic, road conditions and other factors. Handled incoming calls and emails from customers regarding issues with or for the drivers Tracked time spent on assignments each day for productivity reporting. Monitor drivers, record results and verify payment methods Customer service request for cab,strong computer proficiency analyze data and make correct decisions

OCTOBER 2005-JUNE 2007

Customer Service Representative Convergys Houston, TX Described product to customers and accurately explained details and care of merchandise. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Computed price of merchandise and maintained detailed product and sales records. Routinely answered customer questions regarding merchandise and pricing. Developed reputation as an efficient service provider with high levels of accuracy. Provided an elevated customer experience to generate a loyal clientèle. 2005

High School Diploma

Washington high school, Houston, Texas

2009

Computer office specialist

Northwest educational center, Houston, Texas

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