Manager Customer Service
Resume:
Keira V. Lewis-Coachman
"Leadership is the art and science of influencing the positive transformation of people, organizations and societies."
-Institute for Leadership Development @ Troy University
Objective
Former General Manager of finance company with over 10 years of business experience seeking to contribute to a reputable organization stellar initiative, leadership and proven management experience.
About Me
Skills and certifications
Traits
Certified Alabama Notary Signing Agent (NSA) / bonded
Management & staff training experience
State certified SI insurance underwriter
Finance & auto industry background
Managed $5m + in total accounts & numerous accounts
10+ years of account management experience
Strong problem-solving & analytical skills
Solid experience with tech repair
Perspective of corporate culture / goal implementation
Auditing & organizational experience
Spanish student
American Sign Language student
Democratic leader
Problem solver
Lifelong learner
Curious
Consensus builder
Organized
Visionary
Encourager
Implementer
Energetic
Client - friendly
Goal-driven
Tec savvy
Published author
Work Experience
SeventyThirty Electronic Repair, LLC Owner / Self-employed
Electronic repair
*Part-time*
Computer repair
Cell phone repair
Marketing coordinating
New client acquisition
Motors Acceptance Corporation September 2016- current
Administrative Assistant
Administrative lead
Collaborate with corporate underwriting team
Develop client relationships / admins
General office administration
Implement loan underwriting stipulations
Administer recorded loan closings
Oversee state-banking audit prep
Administer weekly reporting requirements
*multiple promotions listed*
Customer service representative
Loan underwriting
Processing payments
Some title work
Inbound & Outbound collections
Follow up with the state department for problem titles
Reviewing title applications, powers of attorney to prep for lien placement
Assistant Manager
Processing sale of repossession
Creating affidavits
Placing accounts out for repossession
Processing over-payment credit to customers
Relationship building with dealers
Sending titles to state to place TMX lien
Follow up with title clerk as needed
Assistant Manager
All of the above
Goal focused staff training
Assisting management of strategic implementation of working plans for location
Store Manager
Overseeing store operations
Implementing short and long-term strategies for marketing & collections activities
Following up with staff on progress
Communicating information to & from General Manager
Vendor relations
General Manager
Awarded Brand Ambassador first year promoted, company-wide
Direct the general operations of the office & team goals
Awarded “fixed” location status after reversing downward trend of KPIs
Demonstrate logical projections of goals YOY & current market conditions
Profit and loss management
Delegate strategic vision to ideal team members
Vendor relations and onboarding
Responsible for reporting to corporate concerning AP, KPIs, ect.
Verizon Wireless Corporate November 2009- September 2010
Tier I client care / tech support
Troubleshoot hardware issues
Problem solve billing issues
Upscale according to sales goals
Employ the “extra mile” approach in all aspects of the business
Education
Bachelors of Science in English Troy University
( minor: Psychology)
Tools to enhance leadership skills with an emphasis on marketing & business environment professionalism through respective courses:
Business management, General Management, Communications and Leadership coursework completed
Extend my ability to communicate to the hearing impaired through ASL; same goal with Spanish
Associates of Arts in Psychology University of Phoenix
Sociology, Business Communication & Information Systems (IT)
Gained a knowledge of business administration & external communications
Member of Univ. of Phoenix alumni association
Awards & Organizations
Boys to Men Mentorship Program / actively engage jr. high students to think about their future
R.E.A.D. PROGRAM / promotes literacy in children and adults
National Notary Association / keeps notary signing agents updated on regulatory changes nationwide & promotes services
University of Phoenix alumni association / general community service
National Beta Club / awards academic excellence
National Science Merit Award / awards academic excellence in Sciences sector of education
TMX Brand Ambassador Award / exemplary employee award
References
William Barnes (former manager, 8+ yrs) 205-***-****
Jessica Scott (former colleague 8+ yrs) 205-***-****
Mark Graf (former manager, 5+ yrs) 205-***-****
Jessie Scott (former manager, 8+ yrs) 205-***-****
*More references and letters of recommendation are available upon request.*
P.O. BOX 611545 / Birmingham, Al. 35261
******************@*******.***
October 2010-July 2016
TMX Finance
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