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Manager Customer Service

Birmingham, Alabama, United States
August 19, 2018

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Keira V. Lewis-Coachman

"Leadership is the art and science of influencing the positive transformation of people, organizations and societies."

-Institute for Leadership Development @ Troy University


Former General Manager of finance company with over 10 years of business experience seeking to contribute to a reputable organization stellar initiative, leadership and proven management experience.

About Me

Skills and certifications


Certified Alabama Notary Signing Agent (NSA) / bonded

Management & staff training experience

State certified SI insurance underwriter

Finance & auto industry background

Managed $5m + in total accounts & numerous accounts

10+ years of account management experience

Strong problem-solving & analytical skills

Solid experience with tech repair

Perspective of corporate culture / goal implementation

Auditing & organizational experience

Spanish student

American Sign Language student

Democratic leader

Problem solver

Lifelong learner


Consensus builder






Client - friendly


Tec savvy

Published author

Work Experience

SeventyThirty Electronic Repair, LLC Owner / Self-employed

Electronic repair


Computer repair

Cell phone repair

Marketing coordinating

New client acquisition

Motors Acceptance Corporation September 2016- current

Administrative Assistant

Administrative lead

Collaborate with corporate underwriting team

Develop client relationships / admins

General office administration

Implement loan underwriting stipulations

Administer recorded loan closings

Oversee state-banking audit prep

Administer weekly reporting requirements

*multiple promotions listed*

Customer service representative

Loan underwriting

Processing payments

Some title work

Inbound & Outbound collections

Follow up with the state department for problem titles

Reviewing title applications, powers of attorney to prep for lien placement

Assistant Manager

Processing sale of repossession

Creating affidavits

Placing accounts out for repossession

Processing over-payment credit to customers

Relationship building with dealers

Sending titles to state to place TMX lien

Follow up with title clerk as needed

Assistant Manager

All of the above

Goal focused staff training

Assisting management of strategic implementation of working plans for location

Store Manager

Overseeing store operations

Implementing short and long-term strategies for marketing & collections activities

Following up with staff on progress

Communicating information to & from General Manager

Vendor relations

General Manager

Awarded Brand Ambassador first year promoted, company-wide

Direct the general operations of the office & team goals

Awarded “fixed” location status after reversing downward trend of KPIs

Demonstrate logical projections of goals YOY & current market conditions

Profit and loss management

Delegate strategic vision to ideal team members

Vendor relations and onboarding

Responsible for reporting to corporate concerning AP, KPIs, ect.

Verizon Wireless Corporate November 2009- September 2010

Tier I client care / tech support

Troubleshoot hardware issues

Problem solve billing issues

Upscale according to sales goals

Employ the “extra mile” approach in all aspects of the business


Bachelors of Science in English Troy University

( minor: Psychology)

Tools to enhance leadership skills with an emphasis on marketing & business environment professionalism through respective courses:

Business management, General Management, Communications and Leadership coursework completed

Extend my ability to communicate to the hearing impaired through ASL; same goal with Spanish

Associates of Arts in Psychology University of Phoenix

Sociology, Business Communication & Information Systems (IT)

Gained a knowledge of business administration & external communications

Member of Univ. of Phoenix alumni association

Awards & Organizations

Boys to Men Mentorship Program / actively engage jr. high students to think about their future

R.E.A.D. PROGRAM / promotes literacy in children and adults

National Notary Association / keeps notary signing agents updated on regulatory changes nationwide & promotes services

University of Phoenix alumni association / general community service

National Beta Club / awards academic excellence

National Science Merit Award / awards academic excellence in Sciences sector of education

TMX Brand Ambassador Award / exemplary employee award


William Barnes (former manager, 8+ yrs) 205-***-****

Jessica Scott (former colleague 8+ yrs) 205-***-****

Mark Graf (former manager, 5+ yrs) 205-***-****

Jessie Scott (former manager, 8+ yrs) 205-***-****

*More references and letters of recommendation are available upon request.*

P.O. BOX 611545 / Birmingham, Al. 35261


October 2010-July 2016

TMX Finance

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