Customer Service Sales
Resume:
Edison, NJ *****
Marilyn C. Valdes
PROFESSIONAL EXPERIENCE
Synchrony Bank Bridgewater, NJ
Senior Representative Retail Operations
Review account processing activities in conjunction with items posted via vendor services (newly funded CD rates, customer account maintenance & documentation changes, new account documentation, deposit exceptions, form transmittals and scanning etc.
Process paper applications to open new account and perform various updates to customer data.
Handle inbound wire transfers processing and customer callback, teller posting to customer accounts, preparing and mailing customer printed notification, and keying data into online payment system.
Process account verification requests from mortgage companies on customer accounts.
Process return transactions; interface with Fraud team for identifications based on bank policies.
September2013-Present
Amboy Bank Old Bridge,NJ
April 2009- 2013
Loan Originator
Directed meetings with prospective borrowers in order to analyze financial and credit situation, determine customer financing objectives and advise appropriate product/pricing based on client needs
Processed a diverse set of financings: Traditional, Home Equity, Reverse, et al.
Ensured exceptional customer service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements and demonstrating a commitment to professionalism
Acted as a subject matter expert and key resource for other Bank associates and partners
Registar & Transfer Co.
Cranford, NJ
Account Specialist
March 2007 – June 2008
Served as point of contact for over 100 corporations in order to organize shareholder annual meetings, votes and distribution of investor publications
Organized corporate client correspondence, telephone inquires and production of annual meeting materials
Managed investor publication logistics including quarterly and annual reports as well as shareholder voting
Washington Mutual, Inc.
Clark, NJ
Post Closing Loan Coordinator/ HMDA Specialist
2003 – 2006
Reviewed nearly 50 mortgage loans weekly to ensure proper completion of appropriate funded loan documents
Evaluated funded and non-funded mortgage loans for missing or invalid HMDA data
Created weekly HMDA edit report for Compliance Division
Merrill Lynch & Co.
Edison, NJ
Sales Assistant
1999 – 2002
Provided sales support to three brokers managing over $12 million of client assets
Managed client services including account initiation, fund distribution and wire transfers
Processed new IRA, 529, 401k and retail accounts applications and transfers
Paine Webber & Co.
Florham Park, NJ
Sales Assistant
1997 – 1999
Supported Branch Manager and Senior Investment Broker
Handled senior management internal office correspondence
Processed new IRA, 529, 401k and retail account applications and transfers
PNC Financial Services Group, Inc. (formerly Midlandtic Bank)
East Brunswick, NJ
Loan Review Officer
1994 – 1997
Identified and recorded municipal tax and administrative mortgage post-closing fees
Documented Community Reinvestment Act (CRA) housing practices
Processed loan fees and escrow funds collected at closing
East Coast Mortgage Co.
Clark, NJ
Loan Review Officer
1991 – 1994
QUALIFICATIONS
Licenses: Nationwide Mortgage Licensing System & Registry (NMLS) and New Jersey Real Estate
Member of New Jersey Realtors Association
Proficient in Microsoft Office, Word, Excel, PowerPoint, Lotus Notes
EDUCATION
Middlesex County College – Edison, NJ
1997
Advanced Computer Training
Schlott School of Real Estate – Woodbridge, NJ
1992
7-month intensive real estate certification training
New Jersey City University – Jersey City, NJ
1983
Contact this candidate