Sales Customer Service

MELISSA HOOVER

PROFESSIONAL EXPERIENCE

AMETEK, NESQUEHONING, PA

HR GENERALIST MARCH 2018 TO CURRENT

Process payroll utilizing Kronos and ADP

Recruit for various positions for both divisions

Conduct orientation for new hires

Work closely with EHS to investigate and process worker’s compensation claims/safety issues

Accounts payable

Implement company and union guidelines for employees

Provide FMLA/health benefit guidance to employees

Upheld disciplinary policies according to union by laws

Maintained records and timekeeping

Ensured compliance for audits and various industry standards

Partake in union negotiations

US VISION, PHILADELPHIA, PA

DISTRICT TRAINER/SUPPORT FEBRUARY 2017-MARCH 2018

Instruct staff on how to handle difficult and complicated sales.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or discharging workers when appropriate.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Assist district manager in tasks and provide support

Interview and hire associates

Manage profit and loss for ailing stores

Implement budgetary guidelines, as well as, corporate policy

Created a training curriculum in to educate new hires on optics and customer service practices

JETPAY HR & PAYROLL SERVICES, CENTER VALLEY, PA

EXECUTIVE ASSISTANT NOVEMBER 2015-FEBRUARY 2017

Constructed/edited proposals

Composed internal control reports and certificates of insurance

Negotiated internal corporate vendor contracts

Accounts payable/receivable

Calculated sales representatives values (commissions and quotes)

Managed the CEO’s agenda

Booked travel accommodations/lodging for executives

Organized conferences

Managed the front office, maintained equipment, ordered supplies

Dispensed payroll and reports

Answered phones

Handled client issues

Completed national crime search inquiries

Worked at events as a company representative

Trained new administrative assistants

Aided sales representatives with client meetings

Reconciled petty cash and corporate credit cards monthly

Logged and completed the President’s expenses/expense report monthly

US VISION, PHILADELPHIA, PA

OPTICAL MANAGER DECEMBER 2012-NOVEMBER 2015

Check to ensure that appropriate changes were made to resolve customers' problems.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Inventory stock and reorder when inventory drops to a specified level.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or discharge workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan budgets and authorize payments and merchandise returns.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Establish and implement policies, goals, objectives, and procedures for their department.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Process payroll

Interview and hire associates

Manage profit and loss

Implement budgetary guidelines, as well as, corporate policy

TARGET STORES STROUDSBURG, PA

Cashier Team Lead January 2001 - October 2004

Check to ensure that appropriate changes were made to resolve customers' problems.

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Inventory stock and reorder when inventory drops to a specified level.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or discharging workers when appropriate.

Assign employees to specific duties.

Enforce safety, health, and security rules.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Plan budgets and authorize payments and merchandise returns.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Establish and implement policies, goals, objectives, and procedures for their department.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

EDUCATION

DESALES UNIVERSITY CENTER VALLEY, PA

Currently enrolled in pursuit of a B.A. for HR Management

12 classes remaining

LEHIGH CARBON COMMUNITY COLLEGE SCHNECKSVILLE, PA

A.A for Business Administration

3.25 GPA

Member of Phi Theta Kappa International Honor Society for Community Colleges

Member of Kappa Beta Delta International Honor Society for Accredited Business Majors

ADDITIONAL SKILLS

Ran the Reading is Fundamental Program for Carbon County Head Start

Completed the Protecting God's Children Program for Adults

Served on the Board of Directors for Pathstone for the 2008-2009 term

ADP, Kronos, Microsoft Word, Excel, Dynamic (NAV) and Outlook proficient

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