CRM Consultant
Resume:
Nicole Pauline S. De Guzman
Austin, TX 78748
******@********.**
Career Summary
Core Competencies
For almost five (5) years, Nicole worked on end-to-end Salesforce migration, implementation, enhancement and support projects for several clients globally. She is an expert on translating the sales, service, and marketing business models in different industries using SF Force.com and Aura framework and including Communities, Marketing Automation, and REST/SOAP integration via APIs.
Configuration, Development (Apex, Visualforce, Lightning), Integration and Analytics with Salesforce Sales Cloud, Service Cloud, Customer and Partner Community Cloud
Training, Administration, Development and Support
Marketing automation with Salesforce Marketing Cloud, Marketo
Development of web apps. HTML, CSS and Javascript.
Achievements
Certifications
Awards
MuleSoft Essentials
Jun-16
Tenfold Excellence Award (Operations)
Aug-18
Salesforce Platform Developer 1 #6574028
May-16
Nasdaq CEO Award (Gold)
Aug-17
Salesforce Sales Cloud Consultant #2405301
Apr-15
Nasdaq On-The-Spot Award (Resilient)
Jan-17
Salesforce Administrator #5060291
Feb-16
Accenture Gantimpala Award (Business Operator)
Apr-16
Salesforce Force.com Developer #1916853
Jun-14
Microsoft Student Partners DevCraze (3rd Place)
Feb-13
TOEIC Working Proficiency in English:
Jun-13
JCI Technopreneurship Bootcamp (3rd Place)
Sep-12
Speaking and Writing
Scholarships
TOEIC Basic Working Proficiency in English:
Jun-13
Mapúa University
2012
Listening and Reading
Saint Jude College
2002- 09
Work History
CRM Technical and Functional Consultant, Tenfold Inc. (Oct-17 to Aug-18)
Highlights
Leading the CRM team
Accomplished three (3) technical assets for the Sales and Marketing team
Accomplished the business dashboard through SF and Tenfold
Led the implementation of marketing and training tools in SF
Led the implementation of customer and partner community portals in SF
Internal Projects (United States)
Description
SF Service, Customer Community Cloud, Marketo, EverString, LearnCore, KnowledgeTree
Dev, QA
May-18 to Jul-18
-Overall implementation of the SF Customer Community
-Overall implementation of the training and knowledge modules to SF
-Overall implementation of marketing automation to SF
Implementation of Quotes, Contracts and Finance modules
SF Service, Partner Community Cloud
Dev, QA
Feb-18 to Apr-18
Enhanced the business and data model of the Sales, Success, Service and Support teams
Developed the company-wide dashboards that merged SF and Tenfold data
Overall implementation of the SF Partner Community
SF Service, Community Cloud – S1, KB, E2C
Dev, QA
Oct-17 to Jan-18
Developed workflows, validations for the Sales, Onboarding, Success, Service and Marketing Processes
Automation the lead assignment, duplicates, scoring & also a developed a trigger that assigns the best account domain and identifies the top 25 accounts
Developed a tool that allow users to merge and split cases
Developed a process that merges duplicate accounts, contacts and leads
Configured reports and dashboards for Sales, Service & Marketing methods
SF Service, Community Cloud – S1, KB, E2C
Admin, Dev, Support
Oct-17 to Aug-18
Overall administration for user access, application security and analytics
Developed workflows and validations, Configured reports and dashboards across all Sales (Customer and Partner), Service & Marketing methods
Global CRM Technical Consultant, Nasdaq Inc. (Jun-16 to Sept-17)
Highlights
Accomplished end-to-end project implementation for three releases on time with minor defects
Accomplished two (2) custom opportunity product selectors in Salesforce
Internal Projects (United States)
Description
SF Service Cloud – S1, SFO, Knowledge, Data.com, Zuora
Dev, Migration
Apr-17 to Sept-17
Developed a tool that allows users to merge and unmerge accounts
Developed workflows and validations in all Sales, Service & Marketing methods
Developed a custom page for the account team management (mass delete)
SF Service Cloud – S1, SFO, Data.com, Zuora
Dev, Migration
Jan-17 to Apr-17
Developed a custom opportunity product selector for opportunities
Developed a custom asset and products selector for opportunities
Developed triggers for the account, contact, case, opportunity team member enhancements
SF Service Cloud – S1, SFO, Data.com, Zuora
Dev, Migration
Jun-16 to Dec-16
Developed a page that provides the 360 view of the Master Customer related objects (e.g. accounts, contacts, etc.)
Developed an account trigger that updates the Master Customer and Region
Developed a contact trigger that updates the custom Zuora Billing Account ID
Oracle CRM on Demand for desktop and outlook, SF Service Cloud – S1, SFO, Copaco
Admin, Dev, Support
Jun-16 to Sept-17
Overall administration for user access, application security and analytics
Developed workflows and validations in all Sales, Service & Marketing methods
Configured reports and dashboards for Sales, Service & Marketing methods
Software Engineering Specialist, Accenture Inc. (Oct-13 to Jun-16)
Highlights
Performed lead and sub-lead roles in four outsourced projects and two internal projects
Accomplished two technical assets and one functional asset
Facilitated two training bootcamps
Outsourced Projects (International)
Description
Golf Course and Park, UK
SF Service Cloud, SF DX, Illuminated Cloud
Dev, Integration
Apr-16
Integrated a REST web service callout that executes whenever a lead is converted from a Lightning Page
Performed best practices to all existing codes in the organization
Mining/Blasting Services, AU
SF Service Cloud - S1, SFO, Cloud Coach, Upland PowerSteering, Oracle ServiceNow
Admin, Dev, Support
Apr-15 to Jun-16
Overall administration for user access, application security and analytics
Developed a scheduled batch for user disenrollment every 30, 60 and 90 days
Developed a page to enhance the account-contact hierarchy view
Configured reports and dashboards for Sales & Service methods
Financial Services, US
SF Sales Cloud, CyberSource
Migration, QA
Dec-14 to Feb-15
Led overall deployment activities for the release
Overall administration for user access, application security and analytics
Overall QA reqs. for the integration of SF account & contacts to CyberSource
Financial Services, US
SF Sales Cloud, Oracle Siebel, CyberSource MAMS
Dev, Migration, QA
Aug-14 to Feb-15
Sub-led overall deployment activities for the release
Developed a scheduled batch that integrates accounts & cases in SF & Siebel
Developed a module to automate deployment activities
Overall QA reqs. on (4) modules from SF to diff. Siebel & CyberSource apps.
Satellite Services, US
SF Service Cloud
Dev
May-14
Integrated a REST web service callout that executes whenever a lead is converted from a Lightning Page
Satellite Services, US
SF Sales, Community Cloud
Admin, Dev, BA
Apr-14 to May-14
Led overall deployment activities for the release
Led overall documentation activities for the release
Overall administration for the enhancements in all SF objects
Satellite Services, US
SF Sales, Community Cloud
Admin, Dev, BA
Feb-14 to Apr-14
Led overall deployment activities for the release
Led overall documentation activities for the release
Overall administration for user access, application security and analytics
Developed a page to enhance lead conversion
Developed a custom button for case assignments
Internal Projects (Philippines)
Description
Training
SF Sales Cloud
BA
Jan-16 to Jun-16
Created a training modules about Salesforce Customer Lifecycle and Best Practices
Training
SF Sales Cloud
Dev
Apr-15 to May-15
Developed the overall application settings for the Flight Booking case study
Developed a custom flight selector page for the flights and schedules
Asset
SF Sales Cloud
Dev
Mar-15 to Apr-15
Developed a module that prevents developers to hit the governors limits during apex email alerts
Training
SF Sales Cloud
Trainer and Dev
Feb-15 to Apr-15
Developed the overall application settings for the Flight Booking case study
Integrated a SOAP web service callout that executes whenever a order is submitted and returns the number of stocks per order product
Training
SF Sales Cloud
Trainer and Dev
May-14 to Jul-14
Developed the overall application settings for the Petty Cash case study
Developed a custom page for the order product selector
Engagement / Recognition
SF Sales Cloud, MS SharePoint
Admin and Dev
Jan-13 to Jun-16
Developed a lightning module for the event surveys and polls
Overall administration for user access, app. security & analytics in SF & SP
Related Experience
Internal Projects (International)
Description
Automotive Services, US
SF Sales & Community Cloud
Admin & Dev
Overall admin and development activities for the Sales, Marketing and Services
Created a Sales and Marketing reports and dashboards
Cloud Services, US
SF Sales Cloud
Admin, Dev & Support
Developed the workflows, validations and reports for the Sales Processes
Developed the automation for the lead assignment and score process and a
trigger that assigns the best account domain during lead create
Financial Services, PH
SF Sales Cloud
Admin and Dev
Overall administration for user access, application security and analytics
Developed a force.com site for external users UI
Wood Services, US
SF Service Cloud, FS Lightning, SF CPQ, Force.com Migration Tool
Admin and Dev
Overall administration for user access, application security and analytics
Developed a trigger that updates the lead address to camel case
Developed web-to-lead page and workflows
Financial Services, US
Kulturra Payment Center
Dev, QA and Support
Overall support and enhancement activities for accounts and payment center
Overall QA activities for monthly releases
Simulator, PH
NetLogo, Eclipse
BA, Dev
Developed a 3D simulator that analyzes the behavior of human activities during an earthquake in Mapúa University Makati
Education
Training
BS Computer Science, Mapúa University
Jul-13
MuleSoft Essentials
Oct-15
2nd Place, Saint Jude College
Mar-09
PowerSteering Administrator Training
May-15
Salutatorian, Saint Jude College
Mar-05
Salesforce DEV501 Bootcamp
Jun-14
Salesforce DEV401 Bootcamp
Nov-13
Languages: English, Tagalog
Accenture Student Leadership
Jun-13
References
Available upon request.
Contact this candidate