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CRM Consultant

Location:
Austin, Texas, United States
Salary:
120000
Posted:
August 19, 2018

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Resume:

Nicole Pauline S. De Guzman

**** ***** ****,

+1-302*******

Austin, TX 78748

ac6qdu@r.postjobfree.com

Career Summary

Core Competencies

For almost five (5) years, Nicole worked on end-to-end Salesforce migration, implementation, enhancement and support projects for several clients globally. She is an expert on translating the sales, service, and marketing business models in different industries using SF Force.com and Aura framework and including Communities, Marketing Automation, and REST/SOAP integration via APIs.

Configuration, Development (Apex, Visualforce, Lightning), Integration and Analytics with Salesforce Sales Cloud, Service Cloud, Customer and Partner Community Cloud

Training, Administration, Development and Support

Marketing automation with Salesforce Marketing Cloud, Marketo

Development of web apps. HTML, CSS and Javascript.

Achievements

Certifications

Awards

MuleSoft Essentials

Jun-16

Tenfold Excellence Award (Operations)

Aug-18

Salesforce Platform Developer 1 #6574028

May-16

Nasdaq CEO Award (Gold)

Aug-17

Salesforce Sales Cloud Consultant #2405301

Apr-15

Nasdaq On-The-Spot Award (Resilient)

Jan-17

Salesforce Administrator #5060291

Feb-16

Accenture Gantimpala Award (Business Operator)

Apr-16

Salesforce Force.com Developer #1916853

Jun-14

Microsoft Student Partners DevCraze (3rd Place)

Feb-13

TOEIC Working Proficiency in English:

Jun-13

JCI Technopreneurship Bootcamp (3rd Place)

Sep-12

Speaking and Writing

Scholarships

TOEIC Basic Working Proficiency in English:

Jun-13

Mapúa University

2012

Listening and Reading

Saint Jude College

2002- 09

Work History

CRM Technical and Functional Consultant, Tenfold Inc. (Oct-17 to Aug-18)

Highlights

Leading the CRM team

Accomplished three (3) technical assets for the Sales and Marketing team

Accomplished the business dashboard through SF and Tenfold

Led the implementation of marketing and training tools in SF

Led the implementation of customer and partner community portals in SF

Internal Projects (United States)

Description

SF Service, Customer Community Cloud, Marketo, EverString, LearnCore, KnowledgeTree

Dev, QA

May-18 to Jul-18

-Overall implementation of the SF Customer Community

-Overall implementation of the training and knowledge modules to SF

-Overall implementation of marketing automation to SF

Implementation of Quotes, Contracts and Finance modules

SF Service, Partner Community Cloud

Dev, QA

Feb-18 to Apr-18

Enhanced the business and data model of the Sales, Success, Service and Support teams

Developed the company-wide dashboards that merged SF and Tenfold data

Overall implementation of the SF Partner Community

SF Service, Community Cloud – S1, KB, E2C

Dev, QA

Oct-17 to Jan-18

Developed workflows, validations for the Sales, Onboarding, Success, Service and Marketing Processes

Automation the lead assignment, duplicates, scoring & also a developed a trigger that assigns the best account domain and identifies the top 25 accounts

Developed a tool that allow users to merge and split cases

Developed a process that merges duplicate accounts, contacts and leads

Configured reports and dashboards for Sales, Service & Marketing methods

SF Service, Community Cloud – S1, KB, E2C

Admin, Dev, Support

Oct-17 to Aug-18

Overall administration for user access, application security and analytics

Developed workflows and validations, Configured reports and dashboards across all Sales (Customer and Partner), Service & Marketing methods

Global CRM Technical Consultant, Nasdaq Inc. (Jun-16 to Sept-17)

Highlights

Accomplished end-to-end project implementation for three releases on time with minor defects

Accomplished two (2) custom opportunity product selectors in Salesforce

Internal Projects (United States)

Description

SF Service Cloud – S1, SFO, Knowledge, Data.com, Zuora

Dev, Migration

Apr-17 to Sept-17

Developed a tool that allows users to merge and unmerge accounts

Developed workflows and validations in all Sales, Service & Marketing methods

Developed a custom page for the account team management (mass delete)

SF Service Cloud – S1, SFO, Data.com, Zuora

Dev, Migration

Jan-17 to Apr-17

Developed a custom opportunity product selector for opportunities

Developed a custom asset and products selector for opportunities

Developed triggers for the account, contact, case, opportunity team member enhancements

SF Service Cloud – S1, SFO, Data.com, Zuora

Dev, Migration

Jun-16 to Dec-16

Developed a page that provides the 360 view of the Master Customer related objects (e.g. accounts, contacts, etc.)

Developed an account trigger that updates the Master Customer and Region

Developed a contact trigger that updates the custom Zuora Billing Account ID

Oracle CRM on Demand for desktop and outlook, SF Service Cloud – S1, SFO, Copaco

Admin, Dev, Support

Jun-16 to Sept-17

Overall administration for user access, application security and analytics

Developed workflows and validations in all Sales, Service & Marketing methods

Configured reports and dashboards for Sales, Service & Marketing methods

Software Engineering Specialist, Accenture Inc. (Oct-13 to Jun-16)

Highlights

Performed lead and sub-lead roles in four outsourced projects and two internal projects

Accomplished two technical assets and one functional asset

Facilitated two training bootcamps

Outsourced Projects (International)

Description

Golf Course and Park, UK

SF Service Cloud, SF DX, Illuminated Cloud

Dev, Integration

Apr-16

Integrated a REST web service callout that executes whenever a lead is converted from a Lightning Page

Performed best practices to all existing codes in the organization

Mining/Blasting Services, AU

SF Service Cloud - S1, SFO, Cloud Coach, Upland PowerSteering, Oracle ServiceNow

Admin, Dev, Support

Apr-15 to Jun-16

Overall administration for user access, application security and analytics

Developed a scheduled batch for user disenrollment every 30, 60 and 90 days

Developed a page to enhance the account-contact hierarchy view

Configured reports and dashboards for Sales & Service methods

Financial Services, US

SF Sales Cloud, CyberSource

Migration, QA

Dec-14 to Feb-15

Led overall deployment activities for the release

Overall administration for user access, application security and analytics

Overall QA reqs. for the integration of SF account & contacts to CyberSource

Financial Services, US

SF Sales Cloud, Oracle Siebel, CyberSource MAMS

Dev, Migration, QA

Aug-14 to Feb-15

Sub-led overall deployment activities for the release

Developed a scheduled batch that integrates accounts & cases in SF & Siebel

Developed a module to automate deployment activities

Overall QA reqs. on (4) modules from SF to diff. Siebel & CyberSource apps.

Satellite Services, US

SF Service Cloud

Dev

May-14

Integrated a REST web service callout that executes whenever a lead is converted from a Lightning Page

Satellite Services, US

SF Sales, Community Cloud

Admin, Dev, BA

Apr-14 to May-14

Led overall deployment activities for the release

Led overall documentation activities for the release

Overall administration for the enhancements in all SF objects

Satellite Services, US

SF Sales, Community Cloud

Admin, Dev, BA

Feb-14 to Apr-14

Led overall deployment activities for the release

Led overall documentation activities for the release

Overall administration for user access, application security and analytics

Developed a page to enhance lead conversion

Developed a custom button for case assignments

Internal Projects (Philippines)

Description

Training

SF Sales Cloud

BA

Jan-16 to Jun-16

Created a training modules about Salesforce Customer Lifecycle and Best Practices

Training

SF Sales Cloud

Dev

Apr-15 to May-15

Developed the overall application settings for the Flight Booking case study

Developed a custom flight selector page for the flights and schedules

Asset

SF Sales Cloud

Dev

Mar-15 to Apr-15

Developed a module that prevents developers to hit the governors limits during apex email alerts

Training

SF Sales Cloud

Trainer and Dev

Feb-15 to Apr-15

Developed the overall application settings for the Flight Booking case study

Integrated a SOAP web service callout that executes whenever a order is submitted and returns the number of stocks per order product

Training

SF Sales Cloud

Trainer and Dev

May-14 to Jul-14

Developed the overall application settings for the Petty Cash case study

Developed a custom page for the order product selector

Engagement / Recognition

SF Sales Cloud, MS SharePoint

Admin and Dev

Jan-13 to Jun-16

Developed a lightning module for the event surveys and polls

Overall administration for user access, app. security & analytics in SF & SP

Related Experience

Internal Projects (International)

Description

Automotive Services, US

SF Sales & Community Cloud

Admin & Dev

Overall admin and development activities for the Sales, Marketing and Services

Created a Sales and Marketing reports and dashboards

Cloud Services, US

SF Sales Cloud

Admin, Dev & Support

Developed the workflows, validations and reports for the Sales Processes

Developed the automation for the lead assignment and score process and a

trigger that assigns the best account domain during lead create

Financial Services, PH

SF Sales Cloud

Admin and Dev

Overall administration for user access, application security and analytics

Developed a force.com site for external users UI

Wood Services, US

SF Service Cloud, FS Lightning, SF CPQ, Force.com Migration Tool

Admin and Dev

Overall administration for user access, application security and analytics

Developed a trigger that updates the lead address to camel case

Developed web-to-lead page and workflows

Financial Services, US

Kulturra Payment Center

Dev, QA and Support

Overall support and enhancement activities for accounts and payment center

Overall QA activities for monthly releases

Simulator, PH

NetLogo, Eclipse

BA, Dev

Developed a 3D simulator that analyzes the behavior of human activities during an earthquake in Mapúa University Makati

Education

Training

BS Computer Science, Mapúa University

Jul-13

MuleSoft Essentials

Oct-15

2nd Place, Saint Jude College

Mar-09

PowerSteering Administrator Training

May-15

Salutatorian, Saint Jude College

Mar-05

Salesforce DEV501 Bootcamp

Jun-14

Salesforce DEV401 Bootcamp

Nov-13

Languages: English, Tagalog

Accenture Student Leadership

Jun-13

References

Available upon request.



Contact this candidate