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Customer Service Employee Relations

Location:
United States
Salary:
40000
Posted:
August 19, 2018

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Resume:

SKILLS

PROFESSIONAL SUMMARY

WORK HISTORY

TONYA SALES

(H) 864-***-**** • ac6qdb@r.postjobfree.com • 102 Tollgate Court, Simpsonville, South Carolina 29681 Real Time Analyst who consistently meets and exceeds staffing and inventory targets. Reliable team player and strong communicator.

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Results- oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Quick learner

Computer literate

Strong conflict resolution skills

Credit card transactions

Goal-oriented

Exceptional time management

skills

Types 75 WPM

Cash handling and management

Excellent work ethic

Employee relations

Personable

Skilled problem solver

Training development aptitude

Exceptional communication skills

Positive and friendly

Strong interpersonal skills

Active listening skills

Credit card processing

Creative problem solver

Strong client relations

Medical terminology knowledge

Telemation e-CRM

Detail-oriented

Natural leader

Team building expertise

Customer-oriented

Motivated team player

Dec 2015 - Feb 2018

Greenville, SC

Real Time Analyst / Concentrix

Learned, referenced and applied product knowledge information. Provided an elevated customer experience to generate a loyal clientèle.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Responded to all customer inquiries thoroughly and professionally. Communicated clear expectations and goals to each team member. Strategically scheduled team members to maintain optimal staffing levels at all times.

Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Documented all customer inquiries and comments thoroughly and quickly.

Scored in top 10% of employees in successful resolution of issues Scheduled and attended daily inventory conference calls with vendors.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Accurately logged all daily backlog inventory.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Worked with the management team to implement the proper division of responsibilities.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Mentored new associates to contribute to the company's overall positive culture.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Entered data promptly and efficiently with a 92% accuracy rate. Actively pursued personal learning and development opportunities. Feb 2001 - Aug 2015

Greenville, SC

Compliance Manager / Dynamic Recovery Solutions, LLC Led, designed and implemented training programs and initiatives which contributed to a 100% percent increase in productivity. Reviewed documentation for compliance with requirements and accuracy of information.

Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.

Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Routinely collaborated with department managers to correct problems and improve services.

Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Identified process improvements in the day-to-day functioning of the department.

Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Distributed course syllabus and communicated course standards and learning objectives to students.

Consistently educated associates with applicable laws and regulations as it relates to the Health Insurance Portability Accountability Act.

Closely collaborated with management team to make necessary improvements and satisfy client needs.

Strategically planned methods to achieve operational goals and targets.

Trained new staff on quality control procedures.

Implemented new floor assignments based on evaluation of staffing requirements.

EDUCATION

ACCOMPLISHMENTS

Processed monthly reports for department performance. Continually maintained and improved the company's reputation and positive image in the markets served.

Interpreted and communicated new or revised policies to staff. Recruited, hired, trained and coached on average of 15 new employees per year.

Evaluated associates competencies through written assignments and examinations for the Fair Debt Collections Practices Act. Cooperated and communicated effectively with Operations to ensure client satisfaction and compliance with set standards. Reviewed customer survey information to prioritize areas of improvement.

Investigated, provided and submitted information to Quality Department about special incidents, events and complaints. Administered job knowledge assessments and competency testing for certification-level training.

Greenville, SC Associate of Arts in Liberal Arts

Greenville Technical College

Promoted to Team Leader after only 3 months of employment. Used Microsoft Excel to develop inventory tracking spreadsheets. Followed up and kept track of expected orders from court and correspondence from opposing attorneys.

Supervised team of 8 staff members, and won 7,000.00 for perfect attendance over 90 days.



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