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Analyst Manager

Roswell, Georgia, United States
August 19, 2018

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Metro Atlanta


Demonstrated accomplishments developing and supporting healthcare software. Results achieved by working with internal and external customers to evaluate business needs, determining requirements, and designing applications focused on utilizing a solution incorporating a system design to simplify user interaction. Deliver software updates having an intuitive process flow conducive to the end users. Provided system and user level audit trails, and produced documentation facilitating implementation, support, and troubleshooting. Validated business objectives through participation in the implementation phase of projects. Expertise includes:

Software Development Process Healthcare Revenue Cycle

Requirements Definition Mentoring/Teaching

Customer Relationships Agile/Waterfall Development Methods PROFESSIONAL EXPERIENCE


eValuator 2017 – Present Business analyst in Agile environment

New product development for healthcare medical record audits

Gathered requirements from stakeholders

Created and groomed Agile user stories for two agile teams

Validated user stories met system requirements

Facilitated in the release cadence to the live production system occurring every three weeks

Triaged incoming support topics

MCKESSON 1989 to 2017

EIS R&D (Paragon) 2012 – 2017 Business analyst in Agile environment

Researched new project requirements resulting in the product meeting customer needs o Aspects include functional, usability, reliability, and supportability of the updates o Project estimations were determined using SAFe Agile methodologies

Utilized Agile SAFe Development Methodology allowing projects to be completed in shorter time frames

o Responsibility includes testing the process to confirm requirements were met. o Coordinated with Development, Product Management, and Quality Assurance to assure requirements are being met

o Utilized Rally software package to document features o Created and maintained Agile User Stories

Validated project conformance to requirements (acceptance criteria) - Documented gap analysis with other revenue cycle products. Created processes for an ambulatory product’s interaction with revenue cycle functionality.

Involved in various levels of revenue cycle processes for a product including clinical and financial applications.

o Involved with bridging clinical data into the revenue cycle process (claims generation) in an acute and physician office setting HzERM Requirements 2008 – 2011 Product Management / Business Analyst for new product

Defined product requirements - Components included revenue cycle, registration, billing/claims, and general ledger processes. Subject Matter Expert (SME)

Validated coding with design specifications

Collaborated with on-shore and off-shore development staff

Updated product documentation for internal and external stakeholders

Designed requirements by use of waterfall and agile methodologies

Implemented functionality at alpha/beta sites

HQ Development (STAR) 1989 to 2008 Revenue cycle application analyst

Researched and designed new functionality for editing claims prior to billing cycle o Designed an innovative front-end claim edit process allowing healthcare providers to identify payer and structural edits on claims prior to discharge and/or billing

o Claim submission days dropped from 15 to 5.66 from date of discharge. Failed claims were reduced from $10 million to $1 million dollars. This increased cash flow and reduced resources required to address denied claims o Increased reimbursement for Medicare outpatients by $300,000 per month due to uncaptured charges

Completed majority of projects required for a $65 million sale

Stabilized a GUI (Graphical User Interface) collection module resulting in customers reinstalling the module

Developed processes which eliminated user interaction except for exception handling

Created and validated product documentation (internal and stakeholders) to ensure information was accurate and capable of allowing customers to research application questions

Performed education to internal and external customers helping them to better use the product

Presented at User Group conferences to define new product functionality and to identify requirements on future projects

Additional Professional Experience

Mentored co-workers and customers

Researched difficult support topics or those requiring extensive amount of research

Collaborated with development in identifying software defects and proposed resolutions

Contact person for customer escalations

Taught education classes for user specified topics and enhancements – internal and external customers

Participated in customer upgrades


Master of Science -- Computer Information Systems

Georgia State University

Atlanta, Georgia

Bachelor of Science – Accounting

Wayne State College

Wayne, Nebraska


Agile SAFe Practitioner Certified

SAFe Product Manager / Product Owner Certified


Microsoft Visio, Excel, Word, PowerPoint, Office

SQL (basic), HL7 (basic), Maxi-mumps Programming Language Enterprise Architect (basic), Rally, EMR/EHR/HIPAA, DOORS

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