Customer Service Data Entry

MINH NGUYEN

** ****** **. ****** ** ***** • Phone: 857-***-****• Email: ************@*****.***

SUMMARY OF SKILLS

Excellent customer service skills with the ability to work under pressure

Excellent interpersonal, organizational and analytical skills

Ability to handle multiple tasks and the ability to work independently

Strong financial experience with payroll software, such as ADP, Quickbook, Payroll Relief, and others

Excellent skills on Microsoft application, such as Word, Excel and PowerPoint

Fluent in written and spoken English and Vietnamese languages

PROFESSIONAL EXPERIENCE

Allstate Insurance Company, Quincy, MA

Accounting and Payroll Coordinator May 2013 – Present

Provide outstanding customer services to our staff members for all human resources and payroll needs.

Prepare and maintain accurate weekly payroll checks for over 90 employees, using ADP payroll system.

File and complete monthly and quarterly reports to federal and state authorities.

Process and approve all employee’s reimbursement, 401K, vacation and sick time pay.

Work with federal and state authority to resolve any discrepancy or tax issue

Report to management monthly accounting and payroll activities.

ATI Financial Services, Inc, Boston, MA

Payroll and Tax Accountant August 2011 – April 2013

Prepared and maintained accurate payroll processing for over 150 clients and over 1900 employees.

Performed monthly and quarterly reporting activities for federal and states agencies.

Prepared personal and business income tax returns for individual and business clients.

Performed necessary adjustment and correction for payroll tax payments and bank reconciliation.

Perform routine compliance audits to identify and resolve any discrepancy.

Bank of America, Boston, MA

Data Entry Specialist May 1997 – July 2012

Performed daily check reconciliation, as well as maintaining incoming and outgoing cash records.

Processed customer and account source documents by reviewing data for deficiencies;

Communicated potential issues to resolve discrepancies by using standard procedures.

Answered phone calls and assisted clients or distributed to the appropriate party.

Contributed to team effort by accomplishing related results as needed.

EDUCATION

Bachelor of Science in Management and Accounting June 2006

University of Massachusetts, Boston

OTHER ACTIVITIES

Van Lang Vietnamese Language School, Boston, MA

Language Teacher January 2015 – Present

Bo De Meditation Center, Braintree, MA

Sunday School Teaching Assistant September 2012 – Present

REFERENCES

Will be available upon request

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