Project Manager Administrative Assistant
Resume:
ALICIA KERN-JOHNSTON
PROJECT MANAGER
Loxahatchee, FL 33470
******.************@*****.***
https://linkedin.com/in/aliciakernjohnston
Summary of Qualifications
Administrator with over 10 years of experience in varied business environments. Significant expertise in project management, planning and controls, analytical research and organizational skills. Recognized for the ability to quickly access projects to determine the optimal direction for efficient completion. Highly adept in technology. Quickly adapts and learns new policies, procedures and cultures. Areas of Expertise include:
Project Management Results Analysis
Microsoft Office Suite, Access,
OneNote,
Change Management Data Collection & Reporting SharePoint, Salesforce
Risk Management
Team Leadership
Organizational change mgmt
Business Process Improvement
Microsoft Publisher, Project, Visio, Info
Path
Professional Experience
Wachovia Securities, Richmond, VA
Agreements Administrator
Administered the contracts for all retiring financial advisors through company programs, and all new financial advisors for the Private Client Group. Completed due diligence for FINRA and company compliance for recruits and retirees.
Assessed and re-structured processes for the Retirement program, revamping all forms, marketing materials and reporting.
Assessed and re-structured data control on the Recruiting Program efficiency resulting in $15 billion in 2006 and a 19% increase in assets in 2007 acquired through recruiting.
Created and implemented streamlined reporting and efficiency in the Recruiting Program, resulting in 13% increase in revenue.
Managed bonuses and pay for 637 branch managers.
Created, analyzed and reported on new financial advisors and their impact to the profit and loss statements.
Created and administered reporting on financial advisors retiring through company programs such as Sunset, Book Transfer and Legacy Client Continuity Program
Received highest level of satisfaction from Regions and Branches on efficiency and communications.
Served as valued resource on IT in the office
Administrative Assistant, Lending Services
Trained and mentored new associates in the utilization of all internal systems for including ordering, safety and software.
Established a resolution system to be accessed by several levels of personnel in different locations.
Taught several consultants how to increase their efficiency and decrease stress levels. Document Retrieval
Consistently recognized for completing work ahead of time and diligence. ALICIA KERN-JOHNSTON
PROJECT MANAGER
American Systems, Fort Lee, VA
Office Coordinator (Sprint Office)
Managed the office staff and field technicians on Fort Lee for enlisted and officers in the barracks.
Designed and implemented Digital Subscriber Line Inventory tracking system and customer database tracking utilized nationally.
Trained employees nationally on new product system for DSL.
Improved customer satisfaction by 50% with new implementation.
Managed the scheduling and performance levels of two technicians. Unistaff, Colonial Heights, VA
Associate
Temporary staffing firm, long term assignments included: the Petersburg County School Board, Sara Lee and Pennzoil.
Sara Lee- Learned the Beta Inventory Management System and created the HR filing system for the logistics branch in Petersburg.
Penzoil- Recovered over $1 million in lost inventory, redesigning the inventory tracking procedures.
Petersburg Public School Board- Served as resource for the Title I department’s IT needs in area schools
Other Relevant Experience
Decision Support Systems, Reston, VA
Systems Configuration Consultant
Redesigned the process for automating the ordering system inside of 60 days on the job.
Promoted from trainee to Junior Team Partner in company record time.
Held company record for profit margin on an individual item.
Sold and negotiated several million in school bids for IT products. Hecht’s, Manasas. VA
Sales Associate
Designed system to assess and train employee’s knowledge level of products, customer service and company policies.
Served as supervisor (within 30 days of hire) in the absence of department head for seven employees.
Managed the merchandising of Accessories’ department.
Created and implemented trial of Personal Shopper Program. Naval Exchange System, Groton, CT
Contractor – Baby Department/Cash Cage Associate
Managed purchasing for three regional Naval Exchange Baby departments
Forensically evaluated cashier transactions and made recommendations as to probable loss prevention issues.
ALICIA KERN-JOHNSTON
PROJECT MANAGER
Military Experience
Russian Linguist, United States Air Force
Managed 20+ Airmen, being known as the toughest Guard on Dormitory duty halting three incursions into the barracks by unauthorized personnel.
Appointed First Squad leader, training 120 Airmen in marching, drilling, physical fitness, team procedures. Aided a record 87 airmen in graduating from a single flight. Received a commendation from the Commander of the Base on my sense of duty. Technical Expertise
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Power Point
Microsoft Access
Microsoft OneNote
Microsoft Publisher
Microsoft Project
Microsoft Visio
Microsoft Info Path
Lotus Notes
Word Perfect
Adobe Acrobat Professional
Graphic Design
HTML
Dreamweaver
Photoshop
Windows OS (3.1 – 10)
Networking
Education
Palm Beach State College – Palm Beach, FL
Associate of Arts Degree, with Academic Distinction, 2014 Bachelor of Applied Science:
Supervision & Management: Project Management, 2017 Activities & Honors
Phi Theta Kappa (PTK)
Internet Society (ISOC)
Music Club, President
Inter-Club Council
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