Manager Medical

Joyce Highsmith

Operations Manager

770-***-**** j **.*********@*****.*** 2100 NW Pkwy SE, Marietta, GA 30067

Professional Summary

Results focused management professional offering 30 years of progressive leadership experience in the healthcare field. Transforms high potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Skills

. Projec t management authority

. Resource management expertise

. Medicare, Medicaid, Commercial Insurance and Managed Care Management Information Systems

. Policy and program development expertise

. Diagnostic tools familiarity

. Durable Medical Equipment billing and collections expertise

. Benefits administration

. Training programs development

. Audit preparation and reporting

. Statistical reporting

. PHI records management

. Employee coaching

. Interviewing

. Team leader

. Credentialing, Compliance and Accreditation expertise Certifications

Microsoft office (10+ years), Office management 30 years, Accounts Receivable/Accounts Payable (30+ years) Durable Medical Equipment billing (30+ years), Medical records management, Medical terminology, Sales management, Employee supervision and training, Healthcare Accreditation Management (The Joint Commission, ACHC Accreditation) 12+ years, Budget management Certification of completion of Radiology Technical Training through GCA Work History

Front Desk Lead, September/2017 to August/2018 Health Plus Wellness Center Dr Joe Esposito, DC-Marietta, GA

. Successfully managed all operations of front desk in busy Chiropractic office. tasks included answering phones, scheduling appointments, checking patients in and out, processed paperwork, collecting co-pays, and balanced and processed end of day reports.

. Maintained and operated the electronic health records and billing system.

. Provided efficient and effective customer service through multitasking, directing and overseeing 400+ plus patients on a weekly basis.

. Provided patients with excellent and careful care with their therapies such as traction, EMS and other therapies as needed.

Operations Manager, May/2012 to July/2017

Hightower Medical Systems-Atlanta, GA

. Operations Manager for a Durable Medical Equipment Company specializing in sequential compression devices.

. Medicare, Medicaid, Managed Care and Commercial insurance credentialing expertise.

. Medicare part B billing (30+ years.)

. Organized the department in accordance with HIPPA guidelines in order to provide specified medical care.

. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.

. Led the planning and achievement of goals and objective consistent with the agency mission and philosophy. Owner-Managing Partner, August 1987 to May 2012

US Health For Homecare-Griffin, GA

. Owner and Managing partner for a highly successful HME company specializing in Respiratory Care.

. Medical and Managed care billing expertise, expert knowledge of HIPAA compliance.

. Accreditation and Credentialing expertise.

. Skillfully managed facility operations as a functioning Operations Manager of a successful healthcare facility.

. Led the facility management staff in producing a business plan that focused on all aspects of customer care.

. Maintained open communication with staff to make necessary improvements and satisfy customer needs.

. Monitored Infection Control and critical incidents, Risk Management and Performance Improvement Plans.

. Created and maintained computerized record management systems to process data and generate reports.

. Accounts Receivable and collections expertise.

. Employee interviewing, hiring and training.

Respiratory Therapy Technician, November 1981 to April 1983 Wellstar Spalding Regional Hospital-Griffin, GA

. Direct patient care administering respiratory care treatment in an inpatient hospital setting.

. Developed patient care plans, including consultation assessments, evaluations and updating patient charts. Education

Gordon State College-Barnesville, GA August 1979-May 1981 General studies

References available upon request

2

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