Medical Assistant Customer Service

E leah J. Wilson

Manor, TX ***** ● 512-***-**** ●

e ****.******@*.********.***

Career Objective

Organized, goal-oriented, team player in search for a position in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care.

Certifications

Certification In Medical Assisting

BLS certified (American Heart Association)

EXPERIENCE:

Employer: The Austin Focus, Austin, Texas 12/2017 - 03/2018 Title: Campaign Manager

Responsible for interviewing, hiring, and training essential staff members.

Assisted in Empowering and training students at a high volume, to start and manage a future business independently with proper resources.

Responsible for an managed inventory, at fortune 500 retailers such as Sam’s club and Costco, for various campaigns. Employer: Baylor Scott & White, Cedar Park, Texas 1 0/2016 - 02/2017 Title: Certified Medical Assistant, Family Medicine

Responsible for charting, documenting, and updating patient information through MR.

Managed various reports/tasks as requested, following a schedule with ongoing reports/tasks.

Managed a high volume of clients, which increased the physician’s schedule adherence..

Assisted Physician, and Physician assistant with procedures, EKG’s, and Women’s clinical exams.

Administered over 15 injections to patients each day, Employer: Lotus Gynecology Health and Wellness 1 2/2015 - 08/2016 Title: Certified Medical Assistant/ Lead Phlebotomist in Clinical Study Research

Assisted Gynecologist with Women’s clinical exams for more than 2,000 patients, increasing the Physician's ability to operate an organized schedule.

Lead Phlebotomist on proper collection of specimens. Collected over 20 blood and urine specimens each day

Partnered with clinical study trial and was responsible for ordering stock inventory, and created templates for organization and inventory count through excel.

Performed HIPAA compliance while following procedures as stated in clinical trial.

Maintained the required temperatures for each specimen, and stored in proper placement.

Collected Initial blood specimens of 7 vials for up to 30 study participants per day. Employer: Austin Community College, Texas 0 1/2015 - 10/2015 Title: Administrative, Front Desk

Trained 2 administrative assistants, educating on detail and compliance to company policies.

Administered procedures for Learning Lab and assisted managers on projects and programs.

Oversaw appearance of learning Lab, organization, supplemental learning materials.

Assisted with research, development, delivery, and evaluation of specialized tutoring services and/or resources for tutorial activities.

Employer: University of Texas at Austin, TX 0 8/2014 - 01/2015 Title: Division of Food and Housing-Cashier

Educated college students,staff, public on organized developed campus programs and affiliations.

Monitored checkout stations to ensure adequate cash available and placed appropriately in register.

Demonstrated interpersonal communication/ written and verbal skills to answer customers' questions, and provide information on procedures or policies. Employer: MSB (Medical Exchange), Austin, Texas 0 1/2013 - 07/2014 Title: Customer Service Representative

Implemented critical thinking, supported by the software tools in order to transfer to appropriate care provider.

Responsible for various reports/tasks as requested, following a schedule with ongoing reports/tasks

Coordinated and contributed to meetings in order to support service development as delegated. EDUCATION:

Nursing, Medical Field, Texas Woman's University 2011-2012 Nursing, Medical Field, Austin Community College, 2013-2014 General Studies, Lyndon B. Johnson High School, 2008-2011 (Diploma) TRAINING:

Medical Assistant, Everest Institute 2015 (Diploma)(Lead Ambassador) Eleah J. Wilson – Page 2

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