Bsrista

ANNA MAE E. HUNTER

*** ******** ******, ********, ** 11207

*********@*****.*** 646-***-****

SUMMARY

Recent Master of Science graduate with experience spanning customer relations and with relevant coursework in human resources. Poised professional with strong work ethic, integrity, and a knack for a proactive and collaborative approach to work. Strong verbal and written communication skills, and the ability to communicate effectively and diplomatically with all levels in the organization. KEY COMPETENCIES AND SKILLS

Compliance

Problem resolution

Team and relationship building

Customer engagement

Brand ambassador

Quality control

Confidential data management

Research and analysis

WORK EXPERIENCE

October 2009 – Present

Starbucks Coffee Company New York City, New York

Third largest restaurant chain in the world with more than 27K stores in 70K countries. Barista

- Deliver sound customer service to diverse audiences

- Resolve customer disputes utilizing proven problem-solving methodologies and provide exceptional customer relationship management

- Share and report feedback on services and products to management

- Manage credit card, cash and app transactions quickly and efficiently

- Support colleagues in the execution of brand standards and values

- Oversee inventory and predict needs best consumer buying trends

- Promote marketing specials with upselling to maximize company earnings

- Conduct daily financial audits and rectify any discrepancies

- Facilitate the training of new hires

RELEVANT COURSE WORK

Leadership and Managerial Development

Statistical Application in Research Management

Organizational Theory and Design

Staffing and Employee Development

EDUCATION

2015 – 2017 St. Joseph’s College, New York

MS in Management, Human Resources Management Concentration 2005 – 2009 University of Technology, Jamaica, West Indies BBA in Banking and Financial Services, Minor in Human Resource Management TECHNOLOGY

Microsoft Office Suite, Social Media platforms, Google Apps VOLUNTEER

Summer school roster administrator

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