Customer Service Manager

TELISIA J HOLDEN

***.********@*****.***

269-***-**** HOME

269-***-**** CELL

www.linkedin.com/in/telisia-holden-53782a83

OBJECTIVE

Seeking a full or part time position to utilize my skills and experience in customer service

SKILLS

Operate multi-telephone system, strong computer skills/programs, strong inter/intrapersonal skills

EXPERIENCE

SR. CONSUMER CARE REP/WHIRLPOOL CORPORATION

April 2017-August 2018

Troubleshoot and/or scheduled service for major appliances through consumer’s extended service plans. Offer extended service plans for new appliances. Mentoring new hires by assisting them in learning our data base system to input and document information in accounts.

FRONT DESK RECEPTIONIST/WHITCOMB SENIOR LIVING

July 2016-May 2017

Answer phones, sort resident’s mail to place in mailbox, assist resident’s and family members as needed. Assist Director with resident’s billing

CHORE PROVIDER/UNIVERSALL HOME HEALTH CARE

February 2016-September 2016

Go into clients’ homes and assist with daily activities such as bathing, cooking, laundry, mild shopping, transport to doctors’ appointments, and mild cleaning.

COMMUNITY CORRECTIONS SITE MANAGER/CANTEEN CORRECTIONS

May 2015-January 2016

Certified Food Manager, oversee inmates/residents in meal prep and cooking for the population, weekly/monthly inventory, billing to correctional facility, monthly manager meetings.

EDUCATION

DIPLOMA/ JUNE 2005

Benton Harbor High School

BA in Business Leadership/ MAY 2021

Ashford University

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