Customer Service Care

Opara, Chinyere Somachi

PROFILE

I am a highly motivated and Enthusiastic individual with more than 10 years’ experience in management and business services. Highly articulated and effective communicator, work well with individuals on all levels, a resourceful person, problem solver and team player. Efficient in identifying new opportunities. I am looking forward to give tangible and intangible value to organizations & clients towards achieving purpose, while developing self.

CORE COMPETENCIES

Managerial Skills

Front Desk reception

Communications Skills

Teamwork

Managerial Skills

“Can do” Attitude

Basic Accounting

Travel Coordination

Organization Skills

Flexibility and Persistence

Creative & Innovative

Analytical Skills

Data Managements

Time Management

Computer Proficiency

Customer Service

Self-Motivated

Interpersonal Skills

PROFESSIONAL EXPERIENCE

Hhg Media/Records Customer Care Officer March 2017 - Dec 2017 Key Responsibilities and Achievements:

Attend to customers’ enquiries, requests and complaints

Ensured excellent customer service by gaining customers' trust.

Handled inbound and outbound calls to the satisfaction of my supervisor.

Understand customers' complaints and proffer solutions.

Follows up on pending issues and requests.

NYSC, Office of the Commissioner, Ministry of Education Assistant Secretary Nov 2015 - Nov 2016 Key Responsibilities and Achievements:

Handled incoming and outgoing mails and files

Kept of ministry’s financial records

Assisted the administrative officer in proposal formulation and report writing. Discovery Travel Agency Customer Care officer 2014 Key Responsibilities and Achievements:

Made sure all customer/travelers are satisfied with our services.

Made sure all booking and communication with clients and done in real time. Ladder Press Limited Marketer (IT) July – Dec 2012 Key Responsibilities and Achievements:

Attend to customers’ enquiries, requests and complaints

Ensured excellent customer service by gaining customers' trust.

Handled inbound and outbound calls to the satisfaction of my supervisor.

Follows up on pending issues and requests.

QUALIFICATIONS AND ACCREDITATIONS

BSc. Computer Science 2010-2014

Imo State University, Owerri, Imo State

WAEC Senior Secondary School Examination 2009

Agwa Seek Secondary School, Owerri, Imo State

No 5 Banigo Close Isheri, Omole phase 1, Ojodu Berger, Lagos Lagos+234 (0-814******* **********@*****.***

TRAININGS /CERTIFICATIONS

Mcl- Mobile Cyber Institute 2017

Cpd - Cabin Crew Training 2015

COMPUTER SKILLS

Knowledge in computer and data management.

Microsoft Office (Microsoft word, Power point, Excel, Publisher, and Access) proficient GENERAL SKILLS AND COMPETENCIES

Goal orientation, creative / strategic thinking and problem solving

Leadership & teamwork proficiency

Adaptability and networking capacity

Diligence

Managerial and customer care skills, (managed and sustained the family business for over 10 years). PERSONAL INFORMATION

Sex: Female / Date of Birth: 12th June 1995 / Interests: Volleyball, Swimming, travelling, Reading, Music and Movies

REFERENCES

Provided on Request

Contact this candidate