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Customer Service Manager

Sanford, Florida, United States
August 21, 2018

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Janay Jones

321-***-**** (messages encouraged)

Capabilities include but not limited:

Patient Scheduling


Customer Service Relations

Quality Assurance

Word Processing

Filing & Data entry

Professional Phone ethic

Telephone Reception

Managing others (handling productivity)

Employment History

Randstad- temp agency (Centauri Health Solutions)

Provider Outreach Logistics Coordinator- Aug 2017- May 2018

I was responsible for contacting medical facilities and offices to collect records. I would mainly speak with the medical records department representative or the office manager. To ensure that we collected the correct records and to avoid mistakes I would verify confidential information. ( ex: patient name/ DOB/ PCP or Member ID # for insurance). Always being in compliance with the HIPPA laws extremely important with each call that I made and answered. Once I have confirmed that I located where records were, I would then scheduled a way for records to be extracted. This job position required me to multitask, pay attention to detail, work at a quick pace (we had deadlines for when records needed to be submitted) and also provide excellent customer service for both inbound and outbound calls. I would take anywhere from 50 to 100 calls a day.


Sales / Quality Assurance / Medical Records/ Floor Manager- May 2015- Februray 2017

Started as an inbound scheduling agent (booking patients for annual wellness exams and mammography's) within 6 months was the lead agent on the floor, and moved up to floor manager shortly after. Managing average of 30 agents on a sales floor making sure everyone was on task and productive. (Assisted working in other departments Medical records & Quality Assurance)

Endless MedAlert:

Telemarketing/ Sales- January 2015-March 2015

Call Center – Selling making outbound calls, Medical alert systems to senior citizens. (Ended when company closed)

World Recovery:

Debt Collector- May 2014-July 2014

Call Center, debt collector of old financial obligations to banks. (Ended when company closed)

Rue 21:

Sales Associate- July 2010-January 2014

Assisting selling retail clothes, and providing face to face customer service.

1st Consulting Group:

Verification assistant/ Customer Service Support- January 2008-March 2010

Started in Customer Service and promoted to Verification Assistant.

Sold individuals on Debt Consolidations. Then moved to verifications involving verification of credit card debt accounts, after they meet qualifications my job was to explain contract with them.

Mobley Enterprises:

Customer Service Support/ Receptionist- June 2005- July 2008

Performed administrative and secretarial support for owner of a religious targeted retail business that continuously traveled nationwide for business purposes.

Education& Training

Graduated Seminole High school in 2005

Still pursing studies at University of Phoenix to obtain Bachelor of Science for Criminal Justice

Expected completion June 2020

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