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Pharmacy Customer Service

Location:
Chesapeake, Virginia, United States
Posted:
August 21, 2018

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Resume:

** ******** • HAMPTON VA ***** • PHONE 631-***-**** • ac6q6s@r.postjobfree.com

STEPHANIE EGEMOLE

EDUCATION

Hampton University School of Pharmacy Hampton, VA

● Doctor of Pharmacy

● Date of Graduation May 2014

Borough of Manhattan Community College New York, NY

● Associate in Science – Sciences

● Date of Graduation June 2008

EXPERIENCE

April 2015 – currently Neighbor Care Pharmacy Virginia beach, VA 3100 Shore Drive

Supervisor: Mojgan Chegini

PH: 757-***-****

PRN Pharmacist 0-24hrs/wk $55/hr

● Ensure the accuracy and appropriateness of all prescriptions filled for geriatric population

● Provide excellent customer service by assisting residents with medical-related issues

● Initiate refills, check status of orders, and review residents profile for possibly dangerous medication interactions and duplications

● Assure preparedness to meet the needs of the clinic and community in the event of any complex issue that may arise

● Establish procedures, schedules workload, and integrates the work of the Refill Pharmacy with overall pharmacy program.

● Deliver pharmaceutical care to patients implements and coordinates the provision of patient pharmaceutical care services and programs

● Provides distributive services and pharmaceutical support to health care professional team

● Comply with all federal and state laws and regulations including HIPAA

● Assist with maintaining the Pharmacy department by keeping it clean and in order October 2014 – currently Rite Aid Pharmacy Hampton VA 30 South Armistead

Pharmacist in Charge: Wael Wassef

PH: 718-***-****

Staff Pharmacist 40hrs/wk $61/hr

● Ensure the accuracy and appropriateness of all prescriptions filled

● Provide excellent customer service by assisting customers with medical-related issues

● Supervise the work completed by Pharmacy Technicians and support staff while on duty

● Maintain appropriate security of the Pharmacy department

● Comply with all federal and state laws and regulations including HIPAA

● Handle and resolve customer issues, complaints and questions to build customer trust and loyalty

● Interact with physicians and utilize reference material to gain information on customers and their prescriptions

● Assist with maintaining the Pharmacy department by keeping it clean and in order July 2012 – August 2012 Best Aid Pharmacy Bronx, NY 563 Tremont ave

Pharmacist in Charge: Chidiebere Aballa

PH: 718-***-****

Pharmacy Intern 24hr/wk $15/hr

● Aided in the facilitation of day-to-day operations of an independently-owned pharmacy 30 KINGSWAY • HAMPTON VA 23669 • PHONE 631-***-**** • ac6q6s@r.postjobfree.com STEPHANIE EGEMOLE

● Filled and compounded (simple compound) prescriptions; prepared medication for patient delivery

● Facilitated financial transaction of patients; restocked and replenished drug inventory

● Counseled patients on medication adherence and OTC medication Nov. 2009 - July 2010 CVS Pharmacy North Babylon, NY 1280 Deerpark ave

Pharmacist in Charge: Gerry Zukerman

PH: 631-***-****

Pharmacy Technician 24hrs/wk $7.75/hr

● Aided in facilitating the day-to-day operations of pharmacy management

● Filled prescriptions; prepared medication for patient delivery

● Facilitated financial transaction of patients; restocked and replenished drug inventory

● Received and interpreted physicians scripts

June 2005 – May 2007 Nicobi Health & Surgical Equipment Inc. Bronx, NY 3682b White Plains Rd

Ph: 718-***-****

Manager: Nicole Oruche

Cashier 24-32hrs/wk $7/hr

● Served customers as cashier

● Responsible for the handling of thousands of dollars on a daily basis, as well as tending to the everyday needs of our customers throughout community.

● Restocked items, arranged store and clean store on a daily basis

● Answered phones and organized files

INTRODUCTORY PHARMACY PRACTICE EXPERIENCE (IPPE)

June 2013 Walgreens Pharmacy Newport News, VA

Preceptor Luke Humphries

Community

• Shadowed pharmacists, watched and learned about daily tasks geared towards the role of the pharmacist

• Entered prescriptions into computer software

• Consulted with patients regarding the proper use of medications, potential allergies, adverse drug reactions, and side effects in order to ensure the safety of the patient.

• Advised patients on the purchase of over-the-counter medications

• Established close relationships with patients while promoting the products and services of the pharmacy.

• Collaborated with customer, physicians and third party vendors to improve patient outcomes

• Learned about the importance of HIPAA and incorporated that into every aspect of the pharmacy workflow

• Filled and compounded all prescriptions with accuracy and efficiency June 2012 Saint Elizabeth hospital Washington, DC

Preceptor Maria Cowan

Institutional Rotation

• Participated in daily rounds with medical staff

• Shadowed pharmacist and aided, with direct supervision of the pharmacist, in daily tasks such as prescription verification 30 KINGSWAY • HAMPTON VA 23669 • PHONE 631-***-**** • ac6q6s@r.postjobfree.com STEPHANIE EGEMOLE

• Helped to supply all the rooms with first aid equipment, also check to see if rooms were already equipped with safety equipment, made sure they were up to date, non-expired equipment packages

• Prepared/ presented presentations on Bipolar, Schizophrenia, and Atypical versus Typical Antipsychotics for clinical staff and medical students

• Created monograph on Suboxone for clinical staff and medical students

• Worked on online registry for Clozapine

June 2011 Target Pharmacy Newport News, VA

Preceptor Myckieala Cooper

Community Rotation

• Aided pharmacists with daily tasks geared towards the role of the pharmacist

• Entered prescriptions into computer software

• Filled and compounded prescriptions with accuracy and efficiency

• Consulted with patients regarding the proper use of medications, potential allergies, adverse drug reactions, and side effects in order to ensure the safety of the patient.

• Advised patients on the purchase of over-the-counter medications

• Worked on various projects that included making different drug comparison charts between different OTC medications, antibiotics, and diabetic medication for pharmacist and pharmacy staff

• Presented a case presentation to the Pharmacists and pharmacy staff ADVANCED PHARMACY PRACTICE EXPERIENCES (APPE)

Sept. – Oct. 2013 Sentara Norfolk General Heart Hospital Norfolk, VA Preceptor Chad Cameron

Internal Medicine I

• Calculated Risk Scores of patients admitted within 24 hours each day in an effort to identify those at risk of readmissions, for patient’s with

– Congestive Heart Failure (CHF), Acute Myocardial Infarction, and Pneumonia.

• Counseled patients on warfarin, apixaban and CHF medications as well as lifestyle changes.

• Attended clinical rounds with team of nurses, physicians, dieticians and pharmacists, inputting suggestions for medication therapy management

• Worked with the technology used in pharmacy department

• Compounded parenteral and non-parenteral drug products using accurate calculations, pharmaceutical components, and techniques

• Presented Journal Club on lactobacilli and bifidobacteria in prevention of antibiotic associated diarrhea and C. diff diarrhea in older patients

• Followed patients that were readmitted with total heart failure

• Participated in various topic discussions on CHF, HIV, Renal failure, Sickle Cell Anemia, Stroke, and Irritable bowel disease

• Presented Case Presentation on patient admitted for consecutive CHF Exacerbations July – August 2013 Rite Aid Pharmacy Hampton, VA

Preceptor Mohan Chitta

Ambulatory Care I

• Filled prescriptions and prepared medications for patient pick up

• Received and entered voicemails left from doctors’ offices, as well as talked directly to doctors and nurses to receive prescriptions over the phone; performed prescription transfers to and from local and distant pharmacies

• Prepared immunization kits for the patients and assessed if they were eligible to receive certain immunizations

• Scheduled and performed a one-on-one 30-minute Medication Therapy Management (MTM) Intervention with several of the pharmacy’s long-time patients – intervention included a Complete Medication Review (CMR); educated patient on all current medications and disease states; also discussed were drug interactions, side effects, drug compliance, OTC medications, regular blood pressure and blood glucose screening, and cost saving options.

• Prepared a clinical work up after completion of the patients MTM or CMR sessions and organized and filed them for the pharmacy’s record June - July 2013 Walgreens Pharmacy Newport News, VA Preceptor Luke Humphries

Community

• Aided pharmacists with daily tasks geared towards the role of the pharmacist 30 KINGSWAY • HAMPTON VA 23669 • PHONE 631-***-**** • ac6q6s@r.postjobfree.com STEPHANIE EGEMOLE

• Entered prescriptions into computer software; verified the prescription interpretations with direct supervision from pharmacist

• Filled and compounded prescriptions under direct supervision of pharmacist

• Received and entered voicemails left from doctors’ offices, as well as talked directly to doctors and nurses to receive prescriptions over the phone; performed prescription transfers to and from local and distant pharmacies

• Administered influenza and hepatitis vaccinations to numerous patients

• Updated and organized patients medication history and interacted with other healthcare professionals to get patients health information Oct – Nov. 2013 HU Drug Information Center Hampton, VA Preceptor Carl Tullio

Drug information

• Prepared a resource review on various drug information textbooks and databases and presented it to our preceptors on a daily basis

• Received and answered calls and voicemails from patients, students and other health care professionals concerning drug information related questions.

• Kept record of all the drug information questions that were asked at the drug information center

• Organized all the resources throughout the center in alphabetical order and removed all the resources that were out of date

• Presented journal club on “Pre-exposure Prophylaxis for HIV Infection among African Women.”

• Presented clinical pearl on “Treat the patient not the numbers” to VSHP annual conference Norfolk, VA

• Presented an extensive resource review on a drug information resource database IOWA Nov – Dec. 2013 Newport News Free Clinic Newport News, VA Preceptor Kara Larkin

Ambulatory Care II

• Provided health care for underserved populations in the Newport News area

• Filled prescriptions and prepared medications for patient pick up

• Facilitated financial transaction of patients; restocked and replenished drug inventory

• Completed daily audit reports of prescription totals; provided consultation of patients involving their medications and general health related inquiries

• Made pharmacotherapeutic interventions/recommendations to medical team

• Administered influenza vaccinations to community churches

• Updated dated guidelines for the most common disease states seen at the clinic eg. Diabetes, hypertension, obesity, asthma, COPD, CHF

• Based on my experiences at previous rotation sites, provided personal recommendations and new policies that could help improve the overall quality of the Free Clinic for the staff, as well as the patients. Jan – Feb. 2014 Amerigroup Corporation Virginia Beach, VA Preceptor Ashley Randell

Elective

• Shadowed prior authorization pharmacist learned the thought process and techniques required to solve prior authorization cases

• Shadowed the technicians at the call center

• Presented Bagel Byte on “SOVALDI new hepatitis C drug”

• Presented Bagel Byte on “ZOHYDRO ER new pain medication”

• Taught nurses and case managers on Obesity, “Food for thought on Obesity.”

• Presented journal club on, “Prophylaxis verses Episodic Treatment to Prevent Joint Disease in Severe Hemophilia.”

• Developed an antipsychotic chart, to help with the elderly over prescribing project that the pharmacy residents were involved in

• Received and answered various drug information questions

• Attended clinical rounds with team of nurses, physicians, case managers, and pharmacists, inputting suggestions for medication therapy management

• Prepared an invoice to pharmacy team and nurses on updated JNC8 guidelines Feb – March 2014 Hampton University Hampton, VA

Preceptor Ebony Andrews

Institutional

• Reviewed and evaluated elderly patients home medications at two senior living institutions

• Formulated SOAP notes on patients that had drug therapy problems

• Followed up with patient and counseled patients on drug therapy problem

• Created brochures and fact sheets on different disease states, for the elderly patients 30 KINGSWAY • HAMPTON VA 23669 • PHONE 631-***-**** • ac6q6s@r.postjobfree.com STEPHANIE EGEMOLE

• Taught the elderly patients about common diseases that are most prevalent in the elderly population such as Arthritis, CHF, Hypertension, Cholesterol etc.

• Developed interactive discussions on Fall Prevention with elderly patients

• Collected blood pressures and administered cholesterol and glucose tests on the elderly patients

• Helped set up pharmacy laboratory and demonstrated laboratory procedures for pharmacy classes

• Took various pharmacy calculation assessments

• Presented journal club on “High Glucose Levels and Risk of Dementia.” March – April 2014 Hampton University School of Pharmacy / Sentara Norfolk General Hampton, VA Preceptor Angela Hamilton

Internal Medicine II

• Attended clinical rounds with team of physicians, medical students, resident and pharmacists, inputting suggestions for medication therapy management

• Presented Journal Club on TiotropiumRespimat inhaler and the risk of death in COPD

• Presented Journal Club on Prone Positioning in Severe Acute Respiratory Distress Syndrome (ARDS)

• Followed patients that were admitted in the internal medicine unit

• Participated in various topic discussions on Urinary tract infections, community vs. hospital pneumonia, drug antidotes, HIV, acute hospital infections

• Conducted and lead topic discussion on the medication management on substance abuse agents

• Developed weekly SOAP notes on patients that presented with complex disease states

• Presented Case Presentation on patient admitted for Sickle cell crisis RESEARCH/ PRESENTATIONS

PRESENTATIONS

“Congestive Heart Failure – Case Presentation”

– February 2013

Presented findings at Sentara Norfolk General Heart Hospital – Norfolk, Virginia

“Organism Proposal – Create your own organism project”

– January 2011

Presented our project to Hampton University school of pharmacy

“Therapeutic Drug Monitoring Services”

– May 2013

Presented to Hampton University School of Pharmacy

‘’Vast Differences in Ratio of Women to Men Enrollment in Pharmacy School”

– December 2012

Presented to Hampton University School of Pharmacy

“Mercury Exposure In Womb Linked To ADHD Symptoms”

– December 2012

Presented to Hampton University School of Pharmacy

“ Zyrtec brochure”

– September 2012

Presented product information, dosing, contraindication, drug interactions, and side effects to Hampton University School of Pharmacy

“Bipolar disorder”

Saint Elizabeth Hospital, Washington, DC – June 2012 Presented to Saint Elizabeth Hospital Pharmacy

“Atypical V.S. Typical Antipsychotics”

Saint Elizabeth Hospital, Washington, DC – June 2012 Presented to Saint Elizabeth Hospital Pharmacy

“Schizophrenia”

Saint Elizabeth Hospital, Washington, DC – June 2012 Presented to Saint Elizabeth Hospital Pharmacy

30 KINGSWAY • HAMPTON VA 23669 • PHONE 631-***-**** • ac6q6s@r.postjobfree.com STEPHANIE EGEMOLE

“Severe Acute Pancreatitis”

– April 2012

Presented to Hampton University School of Pharmacy

“Alcoholism Project”

– December 2011

Presented to Hampton University School of Pharmacy

“What does it mean to shake it baby shake it? – Poster Presentation”

– December 2011

Analyzed and Presented our interpretation of an article in relation to how it affects health care

“Cough, Cold and Sinuses – Patient Case Presentation” Target Pharmacy, Newport News, VA – June 2011

Presented finding to the pharmacist and pharmacy staff

“Pharmacotherapy Work-up Presentation”

– December 2010

Presented to Hampton University School of Pharmacy

“Time To Get Started...Insulin Injections Easy as 1, 2, 3! - Brochure”

– October 2011

Created and presented a care guide on how to administer insulin injection properly to Hampton University School of Pharmacy AWARDS AND HONORS

Dean’s list – Hampton University School of Pharmacy (January 2010 – present) Out of state tuition waiver scholarship – University of Toledo (September 2008) Dean’s list – Certification of Merit Borough of Manhattan Community College (September 2006 – 2008) PROFESSIONAL MEMBERSHIP

National Community Pharmacy Association (2012-2013)

• Hampton University School of Pharmacy Chapter – Historian (2012-2013) Student National Pharmaceutical Association (2010-2011) Collegiate Science and Technological Entry Program (2006-2008) COMMUNITY AND VOLUNTEER WORK

Relay for life, Cancer research (2013)

NCPA health fair, Hampton health center (2013)

Hampton Roads Heart Walk (2010-2013)

City of Hampton Easter Egg Extravaganza (Easter 2012) VPHA Virginia Legislative Day/Health fair (2011)

100 black men of America Early Detection event (2011) Denim for diabetes event (2011)

Newport News free clinic volunteer (2011)

American Heart Association Heart Walk, Hampton, VA(2010-2011) ACTIVITIES

● Pharmacy volunteer

Newport News free clinic (12/2015- present)

● National Community Pharmacy Association (09/2012-05/2013)

Hampton University School of Pharmacy Chapter – Historian (2012-2013)

● Student National Pharmaceutical Association (09/2010-05/2011) 30 KINGSWAY • HAMPTON VA 23669 • PHONE 631-***-**** • ac6q6s@r.postjobfree.com STEPHANIE EGEMOLE

● Collegiate Science and Technological Entry Program (09/2006-05/2008) SKILLS

● PC: Microsoft office ( word, excel, PowerPoint, Access) Internet REFERENCES

● Dr. Chidiebere Aballa – ac6q6s@r.postjobfree.com - Dr. Carl Tullio – ac6q6s@r.postjobfree.com

● Dr. Maria Cowan – ac6q6s@r.postjobfree.com - Dr. Wael Wassef – ac6q6s@r.postjobfree.com



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