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Sales Executive Customer Service

New Delhi, Delhi, India
August 21, 2018

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Gaurav Bhardwaj

C-* Vasant Kunj, Flat ****

New Delhi

+91-971*-******, +1-514-***-****



Seeking a challenging management position with a reputable and well-established firm, that will provide me with the opportunity to contribute my skills and experience while growing within a professional environment.


Having worked in various sectors that include education and technology, F&B, telecommunications and real estate, I possess a positive attitude towards new challenges and experiences. My experience thus far has given me the opportunity to develop excellent communication, interpersonal, analytical, initiative, and management skills. I have consistently risen through the ranks with previous employers and ventured into successful entrepreneurship at an early age to attain well-rounded business awareness and insight.

Work Experience

GBS Advantage June 2010 – June 2018

Academic Director Montreal, Quebec

Initiated an innovative tutoring experience to international and local college students

Achieved a 40% year-on-year increase in clientele through implementation of packages and crash courses

Partnered up with Qin Academy which is the largest tutoring company in Montreal to tap the Chinese student market.

Launched the company’s app, website and headed the marketing campaign

Reduced costs by 70% through interactive Skype sessions from overseas

Monitored the overall progress of students and their level of satisfaction

Engaged with parents and agents to ensure optimum results for students

Successfully tutored and trained students in courses related to Entrepreneurship, Leadership, Management and Political Science.

Reached out to students throughout North America through online initiatives

Darseen Global January 2014 – February 2015

Director of Education Al Khobar, Saudi Arabia

Worked closely with Saudi students to improve their English and academic skills

Prepared North-American bound students for TOEFL, SAT and IELTS

Gained the status of a certified agent of top-tier universities across North-America and the UK and placed students in desired programs and institutions

Counseled students and corporate employees by conducting interviews and discussions to assist them in their career goals

Trained corporate employees in language and management courses to improve their skills

Implemented aptitude and assessment tests for the upcoming generation of Saudi owned family businesses which facilitated their entry into the workforce.

Tim Hortons Inc. November 2008 – June 2010

Operations Manager La Prairie, Quebec

Generated better controls on wastage and quality control

Formulated operations strategy with the staff to cater to the expanding menu

Hired a diversified staff while offering them company sponsored bursaries to reduce the turnover rate

Implemented drive thru initiatives leading to faster and efficient response times

Identified incentives for employees that included referral bonuses and performance-related promotion system

Increased in store traffic and customer satisfaction through feedback

Webhelp Inc. December 2006 – May 2007

Sales Executive Montreal, Quebec

Webhelp Inc. provided customer service and sales services to Rogers telecommunication clients in Canada.

Worked as a leading sales associate during my tenure.


Western Governors University (WGU) 2011-2013

Master of Business Administration, Major in Management Salt Lake City, Utah

Concordia University, John Molson School of Business (JMSB) 2005-2009

Bachelor of Commerce, Major in International Business Montreal, Qc

American Management Association 2010

Certificate in Sales Management New York, NY


Experienced in operating successful businesses

Entrepreneurial qualities

Strong Analytical and Problem-Solving Skills

Effective Individual and Team Player

Proficient at Microsoft Office

Fluent in English, French, Hindi and Punjabi

Extra-Curricular Activities

Certified ICEF Trained Agent Counsellor

TEFL Certified

Conducting seminars and discussions on start-ups and entrepreneurship

Member of the Tennis Association of Quebec

Personal Information

Date of Birth - 23rd July 1986

Nationality - Canadian, OCI

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