Sales Executive Customer Service
Resume:
Gaurav Bhardwaj
New Delhi
+91-971*-******, +1-514-***-****
Email: ******@************.***
Objective
Seeking a challenging management position with a reputable and well-established firm, that will provide me with the opportunity to contribute my skills and experience while growing within a professional environment.
Summary
Having worked in various sectors that include education and technology, F&B, telecommunications and real estate, I possess a positive attitude towards new challenges and experiences. My experience thus far has given me the opportunity to develop excellent communication, interpersonal, analytical, initiative, and management skills. I have consistently risen through the ranks with previous employers and ventured into successful entrepreneurship at an early age to attain well-rounded business awareness and insight.
Work Experience
GBS Advantage June 2010 – June 2018
Academic Director Montreal, Quebec
Initiated an innovative tutoring experience to international and local college students
Achieved a 40% year-on-year increase in clientele through implementation of packages and crash courses
Partnered up with Qin Academy which is the largest tutoring company in Montreal to tap the Chinese student market.
Launched the company’s app, website and headed the marketing campaign
Reduced costs by 70% through interactive Skype sessions from overseas
Monitored the overall progress of students and their level of satisfaction
Engaged with parents and agents to ensure optimum results for students
Successfully tutored and trained students in courses related to Entrepreneurship, Leadership, Management and Political Science.
Reached out to students throughout North America through online initiatives
Darseen Global January 2014 – February 2015
Director of Education Al Khobar, Saudi Arabia
Worked closely with Saudi students to improve their English and academic skills
Prepared North-American bound students for TOEFL, SAT and IELTS
Gained the status of a certified agent of top-tier universities across North-America and the UK and placed students in desired programs and institutions
Counseled students and corporate employees by conducting interviews and discussions to assist them in their career goals
Trained corporate employees in language and management courses to improve their skills
Implemented aptitude and assessment tests for the upcoming generation of Saudi owned family businesses which facilitated their entry into the workforce.
Tim Hortons Inc. November 2008 – June 2010
Operations Manager La Prairie, Quebec
Generated better controls on wastage and quality control
Formulated operations strategy with the staff to cater to the expanding menu
Hired a diversified staff while offering them company sponsored bursaries to reduce the turnover rate
Implemented drive thru initiatives leading to faster and efficient response times
Identified incentives for employees that included referral bonuses and performance-related promotion system
Increased in store traffic and customer satisfaction through feedback
Webhelp Inc. December 2006 – May 2007
Sales Executive Montreal, Quebec
Webhelp Inc. provided customer service and sales services to Rogers telecommunication clients in Canada.
Worked as a leading sales associate during my tenure.
Education
Western Governors University (WGU) 2011-2013
Master of Business Administration, Major in Management Salt Lake City, Utah
Concordia University, John Molson School of Business (JMSB) 2005-2009
Bachelor of Commerce, Major in International Business Montreal, Qc
American Management Association 2010
Certificate in Sales Management New York, NY
Skills
Experienced in operating successful businesses
Entrepreneurial qualities
Strong Analytical and Problem-Solving Skills
Effective Individual and Team Player
Proficient at Microsoft Office
Fluent in English, French, Hindi and Punjabi
Extra-Curricular Activities
Certified ICEF Trained Agent Counsellor
TEFL Certified
Conducting seminars and discussions on start-ups and entrepreneurship
Member of the Tennis Association of Quebec
Personal Information
Date of Birth - 23rd July 1986
Nationality - Canadian, OCI
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