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Manager Service

Gurgaon, Haryana, India
August 21, 2018

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J-***, Jagananth, Jal Vayu Towers,

Sector **, Gurgaon, Haryana, India 122003

Phone: 098********


Dinesh Manral


Results orientated IT professional with 17 years of working experience in Corporate and Consulting Services environments across Oil & Gas, Engineering Designs, Telecommunications, BPO and IT industries. Broad knowledge within IT having worked in technical and leadership roles within multinational organisation.

Business aligned approach to IT strategy, creating an environment whereby IT teams deliver successful projects and services by engaging key stakeholders and focusing efforts on creating business value.

Managing cost, driving value out of existing vendors and contracts, reviewing the marketplace for technology to enable efficiencies and strengthening partnerships to reduce expenditure.

Educated to Master’s Degree level, having gained multidisciplinary knowledge by completing hybrid Business Management Bachelors and IT Masters to reflect the changing needs placed upon technology professionals.

Technology Summary

Operating Systems/Tools:

Windows Server 2003/2008/2012/2016, Zerto Virtual Replication 5.5, Riverbed Mobility Client, DDPE 11, RHEL 5, Active Directory, WSUS, IIS, DFS, DHCP, FTP, Deduplication, Oracle 11g, SQL Server 2005, Mysql Server 5, MS Exchange 2003/2010, EPO Orchestrator 3.6, Sophos Endpoint Security v 10 & Enterprise Console v 5.1.0, MacAfee AV 8, Group Shield Exchange Manager, Symantec Netbackup Enterprise Server 7, Veritas Backup Exec 9/2015, Numara TrackIT 8, VSphere 4/5/6, Citrix PS 4, EMC Unisphere, Cisco UCCX 7, Cisco Unified Communication Manager 7, IOS Routing & Switching, FrontRange Discovery 9.3.1, Solarwinds NPM, HP System Insight Manager 7.4, MS Azure


Servers: Dell, Oracle, HP, IBM

Storage: NetApp FAS 8040, EMC CX 4-120, Isilon EX9000, HP P2000 G3

Networking: Nexus 5K, Cisco Catalyst 3750/4920 switches, ASA 55XX Series Firewall, Cisco 2851/3825/892C Routers, Brocade DS 320 Switches, Riverbed Steelhead CX Series

Tape Library: DELL PV 4000/122T/132T, Tandberg T40+, Quantum Scalar i500

Professional Experience

CB&I India Pvt Ltd, Gurgaon, India

Manager Business Unit IT I, Jul 2016 – Current

Reporting to Sr. Director Regional IT, with a remit to drive standardisation of delivery of IT services across APA region.

Establishment of Engineering Centre, creation of skilled infrastructure team to support and deploy standardised IT services across APA region.

Managing the team size of 12 team members spanning across APA region.

Cost benefit analysis, ROI for new IT rollouts.

Controlling IT OpEx and CapEx budget circa $2.5 million per annum.

Providing leadership and talent manage IT staff; implemented personal improvement plans to aid career development with a focus on staff retention.

Keep continuing with IT Governance, ITIL processes and ensuring ISO audit recommendations are prioritised.

Infrastructure project delivery for locations spanning APA region.

Major achievements:

Initiated, led and delivered IT Infrastructure rationalisation with reduced server footprint across APA region, resulting up to 70% YOY OPEX saving.

Led and currently working on DR project comprising of APA offices using Zerto Virtual Replication 5.5, DMVPN and DHCP failover.

Led deployed of Riverbed mobility client to support users at remote sites in Australia.

Standardisation of IT services, quicker access to information and platform (incl. ESXi ROBO rollout, Asset management, Office 365 and Legacy Windows OS 2003/2008 decommissioning).

Led and delivered paperless approval system for business functions using Docusign.

Led and delivered Engineering application hosting over Citrix platform by utilising NVidia K2 and M60 cards.

WS Atkins India Pvt Ltd, Gurgaon, India

Sr. Infrastructure Operations Manager, Jul 2014 – Current

Establishment of Global Infrastructure Operations Centre, with a remit to drive standardisation of Group IS services across the globe.

Establishment of Global Infrastructure Operations Centre as interface between Technical services and Global services.

Creating skilled Infrastructure and System Management team to support and enhance standardised IT systems and services across WS ATKIN’s offices in UK, ME and APAC region.

Coordinating with Group IS team to produce IT strategy, creating and communicating technology roadmaps, managing business expectations and ensuring service delivery.

Infrastructure project delivery for locations spanning UK, ME and APAC region.

Major achievements:

Initiated, led and delivered Infrastructure Operations Management transfer from partner to Infrastructure Operations team in India for Australia region.

Initiated, led and delivered HP System Insight Manager HW monitoring solution rollout for India, ME and APAC region.

Standardisation of IT services and platform (incl. ESXi standardisation and Windows 2003 decommissioning).

Initiated, led and delivered redundant DHCP services for APAC region as part of service availability.

Standardisation of File archiving process for APAC region.

Initiated, led and delivered approved procedure for management and monitoring of Infrastructure services (incl. Edgesight, HPSIM, Isilon, Netbackup, SCOM, UPS and ESXi)

Aircom International Ltd, Gurgaon, India

Regional IT Manager, Nov 2004 – Jul 2014

Reporting to the IT Director, with a remit to drive standardisation, produce value for investment and deliver strategic projects aligning IT to business strategy.

Created skilled Infrastructure team to support and enhance IT systems across AIRCOM’s offices in Asia Pacific Region.

Managed the global IT department of 5+ with reports spanning India, SG and China.

Controlled IT OpEx and CapEx budget circa $1 million per annum.

Technical Pre-Sales and IT projects delivery for Tier 1 customers (AT&T, Reliance, Airtel, NCELL and NTC) while ensuring compliance in line with service agreements.

Supported key back office systems and infrastructure to service level agreements (AD, Exchange, SQL, Citrix, Windows, Linux, Symantec Netbackup, Cisco switches/firewalls/routers/CCM/Unity, Dell/HP/ORACLE servers, EMC SANs, Brocade FC Switches, Sophos, VSphere, Clustering, DNS, DHCP, IIS, WSUS, DFS, Deduplication)

Managed technology and application lifecycle for all in-house and 3rd party business tools hosted in AIRCOM India DC.

Provided leadership and talent manage IT staff; implement personal improvement plans to aid career development with a focus on staff retention.

Enforced IT Governance, drive ITIL processes and ensure ISO audit recommendations are prioritised.

Supported ISO processes and procedures, managed the audit process and ensured continual compliance and service improvement.

Ensured all team members were motivated and performing, including appraisals, development goals and meeting individual training needs.

Built and maintained relationships with key vendors such as Dell, EMC, Cisco, ABB, Schneider, Verizon, TCL and Microsoft, procuring hardware, services and applications while negotiating favourable commercial agreements.

Major achievements:

Initiated, led and delivered Microsoft Gold Application Development Partner status, providing positive PR and cost savings in excess of 33%/annum for AIRCOM India.

Overhauled application, cloud and outsourcing contracts, meeting business objectives, improving terms and achieving 20% OpEx savings.

Migrated the India data centre within agreed timescales adding 40% growth capability, improving resiliency and business continuity. Met budget and got site operational within 12 hours. Replicated the same model for regional offices also.

Initiated, led and delivered DR project for AIRCOM’s APAC region resulting into increased application and resource availability.

Initiated, led, migrated and delivered backup migration from LTO4 tapes to Disk based backup, resulting process simplification and ROI in 18 months.

Initiated, led, migrated and delivered centralised Tier 1 & 2 IT support centre in AIRCOM India, resulting into high resource utilisation, and 30% OpEx savings.

Migrated legacy business applications and Operating system while focusing on delivering a set of fit for purpose tools, achieving 5% OpEx savings.

Initiated, led and delivered backup consolidation program for AIRCOM APAC region, that delivered 8% CapEx saving

Overhauled mobile contracts, implemented BB MVS & TCL MVoip services resulting into 30% OPEX saving.

Initiated, led and delivered network segregation for AIRCOM APAC, resulting into access, distribution, and core switching structure.

Initiated, led and delivered storage consolidation program for AIRCOM APAC region, resulting into elimination of island of data, with consolidated storage.

Led and delivered in-house contact centre for Tier 1 customers AT&T and NCELL

Introduced IaaS and managed VMware consolidation programme across APAC region reducing power and server footprints while providing the development team a standardised IT environment delivering 15% CapEx savings.

Interactive Business Solutions / BPO Corporation, New Delhi, India

System Administrator, 2002 – 2004

Worked with IT Support team of engineers and the corporate Service Desk in a hands on role.

Supported 2 offices, 350 staff and a large IT data centre environment, in a fast paced, diverse environment. Server support at 2nd and 3rd line level for data centre facilities.

Managed the telecoms infrastructure for the call centre consisting of 300 staff with tight SLA’s to key clients and partners.

Major achievements:

Led migration from Windows 2000 to an Active Directory 2003 Domain structure including upgrading all server infrastructure to Windows 2003 from Windows 2000.

Led the server standardisation programme resulting into optimal performance from servers. Part of team which successfully added new office hosting 300+ employee

Delivered in house IP planning for the group.

Led IT Infrastructure setup involving Windows 2000, Cisco 2900 switches and Avaya EPABX

DB migration, consolidation, administration in MS SQL 2000

Team Lead, 2001 – 2002

Led team of 10 content writers working for global customers (BD and

Ensured team members were motivated and performing, including appraisals, development goals and meeting individual training needs.

Major achievements:

Maintained 98% accuracy throughout for content work


Masters in Computer Science MSc, GJ University, IND, 2003

Bachelors in Business Administrator, GG University, IND, 1999

Professional Qualifications

Zerto Certified Professional

BSI Certified ISO 27001 Lead Implementer

ITIL Intermediate Module Service Strategy

ITIL Intermediate Module Operational Support and Analysis

ITIL Foundation Certificate in IT Service Management V3

CISCO CCNP/CCNA (Routing & Switching) Certification

EXIN Foundation Certificate in Cloud Computing

MCSE/MCSA Certification

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