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Manager Customer Service

Location:
Sacramento, California, United States
Posted:
August 21, 2018

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Resume:

S L. M

**** ********* **, **********, ** ***** 775-***-**** ac6q1f@r.postjobfree.com

Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Meticulous Business Executive, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance, Construction, and Mining. Experienced Administrative Professional with strong leadership and relationship-building skills. Skilled Project Manager with experience in Construction and Mining industry. Proficient in all phases of development through the reclamation processes. Accountant with 21 years experience. Areas of expertise include A/P, A/R, and Payroll. Management with 15 years experience. Areas of expertise include Supervising 20+ employees. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Competent Administrative Professional supporting the underwriting process with effective document evaluation, report writing and file management skills. Proficient in issuing quotes, gathering details and reviewing renewal requests. Motivated Project Manager with solid experience managing all levels of large-scale projects, including budgeting and administration. Proficient Assistant Underwriter successful in preparing documents, answering customer questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer 10 years of experience to a challenging position with room for advancement. Mine Superintendent with 12 years experience. Areas of expertise include safety, emergency dispatch, MSHA and OSHA regulations, and policy development . Client-focused Customer Service Representative with 6 years of providing solutions to customers. Solid understanding of Microsoft Office, Adobe and numerous types of Email applications. Confident Human Resource member promoting effective communication, relationship building and time management skills. Offering more than 15 years of calling on prospects and turning them into referral opportunities. Considered driven, talented, smart and a valuable addition to any team. Experienced transportation professional with strong leadership and relationship-building skills. References available upon request

Project management

Client assessment and analysis

Conflict resolution

Self-motivated

Data management

Powerful negotiator

P S

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Team leadership

Risk management processes and analysis

Budgeting and finance

Risk management processes and analysis

Accounting

A/R

Equipment Operator

Quality assurance

Welding

Planning

Teamwork / Collaboration

Process implementation

Data analysis

Team leadership

Data analysis

A/P

Payroll

Human Resources

Supervising

Predictive / Preventative Maintenance

Maintenance Scheduling

Accountant, Bookkeeper, 11/2014 to Current

High Sierra Designs / Investors Inc – Winnemucca, Nevada Tracked financial progress by creating quarterly and yearly balance sheets. Entered financial data into the company accounting database to be verified and reconciled. Reconciled company bank, credit card and line of credit accounts. Generated invoices upon receipt of billing information and tracked collection progress. Filed tax returns and prepared governmental reports in compliance with strict standards. Reconstructed accounting records from clients' checks and cash receipts. Maintained integrity of general ledger, including the chart of accounts. Collected and arranged information and entered details into computer database. Computed taxes owed by applying prescribed rates, laws and regulations. Compiled general ledger entries on a short schedule with nearly 100% accuracy. Administrator, 02/2015 to 06/2018

Tangent LLC – Nampa, Idaho

Entered details such as payments, account information and call logs into the computer system. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Analyzed departmental documents for appropriate distribution and filing. Responded to customer requests via telephone and email. Performed initial client assessment and analysis to begin research process. Developed new process for employee evaluation which resulted in marked performance improvements. Copied, logged and scanned supporting documentation. Accountant / Bookkeeper, 01/2014 to 09/2016

Myco Construction – Winnemucca, Nevada

W H

Tracked financial progress by creating quarterly and yearly balance sheets. Entered financial data into the company accounting database to be verified and reconciled. Reconciled company bank, credit card and line of credit accounts. Communicated with customers to identify and resolve outstanding payments. Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time.

Generated invoices upon receipt of billing information and tracked collection progress. Performed administrative tasks such as record keeping, writing correspondence and gathering materials. Filed tax returns and prepared governmental reports in compliance with strict standards. Reconstructed accounting records from clients' checks and cash receipts. Maintained integrity of general ledger, including the chart of accounts. Collected and arranged information and entered details into computer database. Computed taxes owed by applying prescribed rates, laws and regulations. Analyzed monthly balance sheet accounts for corporate reporting. Compiled general ledger entries on a short schedule with nearly 100% accuracy. Administrator, 01/2006 to 01/2015

T S Equipment Repair LLC – Winnemucca, Nevada

Reconciled account balances and financial documentation such as bank statements, cash receipts, and school accounts.

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

Obtained signatures for financial documents and internal and external invoices. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Managed hundreds of accounts receivable accounts.

Drafted contracts, budgets, and various reports.

Made decisions affecting daily operations such as overseeing purchasing and inventory management. Completed data entry, tracked resumes and maintained the applicant tracking system. Organized all new hire, security and temporary paperwork. Managed executive calendar and coordinated weekly project team meetings. Calculated Usual, Customary and Reasonable (UCR) fees. Processed accounts receivable and accounts payable. Prepared cash deposits from daily activities and made bank deposits. Created company's first employee manual including training and development. Supported program operations by preparing and updated documents, reports and spreadsheets. Beef Producer, 01/2006 to 01/2013

Ziemer Livestock – Winnemucca, Nevada

All operations of ranch; Office Manager including A/P, A/R, and Payroll, Equipment Operator, Field Supervisor and Breeding Manager.

Overseeing all operations.

Trained newly hired loggers in safety techniques and protective measures for equipment handling. Transportation Manager, 01/2004 to 07/2005

Midnight Ride Transport – Miles City, MT

Monitored and reported on transportation costs and ensured shipping documents were properly filed. Organized records of vehicles, schedules and completed orders. Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.

Picked up incoming stock and delivered materials to designated locations. Estimated weights, heights and centers of balance to make precise placements. Achieved a 98.9% on-time shipment rate.

Enforced the on-time shipment of products to create exceptional customer experiences. Established long-term customer relationships through prompt and courteous service. Communicated all emergencies, delays due to weather and carrier schedule changes to customers and shippers.

Construction, 02/1997 to 11/2004

S. Mobley Trucking – Milwaukee, OR

A/P, A/R, Payroll, Sales, and Dispatcher.

Prepared and cleaned construction sites by removing debris. Loaded and unloaded building materials used for construction. Dug trenches, backfilled holes and compacted earth to prepare for new construction. Hired and oversaw subcontractors covering disciplines such as electrical and plumbing installation. Accurately estimated time and materials costs for projects. Accurately read, understood, and carried out written instructions. Followed standards and procedures to maintain safe work environment. Consistently assumed additional responsibilities and worked extended hours to meet project deadlines. Graded and maintained railroad right-of-ways and assisted in laying ties and rails. Used hoists and cranes to lift work pieces to machine. Implemented changes requested by designers, owners or inspectors. Provided outstanding customer service.

Maintained positive relationships with all customers. High School graduate: General Studies, 1989

Evergreen High School - Vancouver, WA

Bachelor of Business Administration: Management, 1994 Arizona State University - Tucson, AZ

Certificate of Completion: Welding, 2008

Salt Lake Community College - Salt Lake City, UT

Worked directly with Mine Managers to develop an impeccable safety program. Supervised teams of 20 staff members.

Used Microsoft Excel to develop inventory tracking spreadsheets. Collaborated with team of 10 in the development of commercial land for mining purposes. Maintaining and renewing mining claims for individuals as well as corporate leasing permits. Extensive knowledge of transportation permits and requirements at an interstate level. Worked directly with MSHA to improve safety record. Recorded 0 time lose from safety issues for 15 years. E

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