Customer Service Front Desk

Summary

Skills

Experience

Education and Training

SHERRI NOVAK

**** **** ******, *** *******, TX 78252 C: 210-***-**** ***********.**@*****.*** Results-focused Housekeeping Supervisor driven to turn over rooms in an efficient, cost-effective manner, 10+ years in the field.

High-energy and successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and an adaptable approach.

Inventory control

Staff evaluations

Employee training

Team building

Guest relations

Brand management

Hospitality

Lost and found processes

Housekeeping Supervisor Oct 2015 to Mar 2018

Hilton San Antonio Hill Country - San Antonio, TX

Managed team of 25+ personnel in busy hotel with 226 rooms. Supervised and supported all new personnel to maximize quality of service and performance.

Ordered housekeeping supplies and guest toiletries. Submitted repair requests to maintenance team.

Collaborated with front desk to respond promptly to all guest requests. Inspected and corrected vacant rooms and switched them to vacant ready status Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures. Made weekly schedule and had morning meetings with staff to ensure they were up to date with changes and they knew of special guests. Kept and maintained SALT Scores (customer satisfaction surveys Housekeeper and Trainer Mar 2013 to Oct 2015

Holiday Inn - San Antonio, TX

Cleaned and returned vacant rooms to occupant-ready status. Supplied guests with extra towels and toiletries when requested. Removed trash and dirty linens from room attendant carts. Replenished hotel amenities such as drinking glasses and writing supplies. Trained new employees

Housekeeper Feb 2011 to Mar 2013

La Quinta Inn San Antonio Sea World Ingram Park - San Antonio, TX Removed trash and dirty linens from room attendant carts. Supplied guests with extra towels and toiletries when requested. Swept and vacuumed floors, hallways and stairwells. Cleaned rooms to the satisfaction of all guests

Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures. Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.

High School Diploma, General Studies 1996

Clay High School - Clay, WV

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