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Customer Service Project

La Canada Flintridge, California, 91011, United States
August 18, 2018

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Eddie L. McDowell

**** ***** ***, ***** *****, CA 91911

CELL 619-***-****


Experienced Project Management professional with more than 14 years of applied knowledge and experience. Extended computer systems background, desktop support, software applications, and cyber security skills with excellent customer service. Possess practical knowledge in workflows, shifting priorities, and meeting demands through analytical problem-solving capabilities for sustainable company growth.


Loss Mitigation (Loss Mit) Coordinator 03/19/2018 – 05/11/2018

Guild Mortgage 5887 Copley Drive San Diego, CA 92111

Vashti McRoberts Mngr. 858-***-**** Employer may be contacted

●Corrected 30 percent of Loss Mit backlog cases in 2 months for audit prep

●Initiated/supervised forbearance changes and repayment plans for borrowers

●Determined borrower debt-to-income ratio for program approvals

●Tracked borrower program packages and requests for audits

●Communicated financial analysis review with borrowers

Project Coordinator 4/24/2017 – 9/19/2017 40 Hours per week

LPL Financial/Collabera 4707 Executive Dr. #100, San Diego CA 92108

Brian Marshall 631-***-**** Employer may be contacted

Tim Powers Sup. 858-***-**** Employer may be contacted

●Reduced backlog of advisor product feedback by 70% in 4 months

●Launched an information technology solution plan to increase workflow

●Utilized project software to categorize, merge data, and track progress

●Discovered data gaps by recognizing patterns through comparative software

●Determined appropriate department escalation groups

●Conceptualized and implemented sustainable workflows for department growth

Project Manager 4/21/2012 – 4/24/2017 40 Hours per week

Predestined Entertainment 31938 Temecula Pkwy Temecula, CA 92592

Tamera Hill 818-***-**** Employer may be contacted

●Developed branding and marketing strategies for targeted demographics

●Revitalized brand consistency for strategic market presence

●Defined project objectives for IT development and operational logistics

●Orally communicated project requirements during business meetings

●Tracked project timelines, deliverables, and budgets to completion

●Managed client relations, negotiations, and drafted proposals

IT Support / Security Analyst 08/10/2015 – 3/1/2016 40 Hours per week

United Domestic Workers 4855 Seminole Dr. San Diego, CA 92115

Laverne Davis 619-***-**** Employer may be contacted

●Strengthened information systems by incorporating IT hardening concepts

●Resolved customer technical requests

●Negotiated and managed vendor contracts

●Managed priorities and disseminated information with regards to guidelines

●Determined appropriate department escalation groups

●Led staff meetings and verbally communicated project plans

●Developed policies and directives in alignment with organizational needs

Systems Analyst 08/12/2013 – 05/16/2016 40 Hours per week

CliniComp Int’l 9655 Town Centre Dr. San Diego, CA 92121

Diana Urban 858-***-**** Employer may be contacted

●Provided EHR software support to enterprise-wide clinical systems

●Executed work-ups in compliance with HIPPA

●Documented work and performed initial triage on customer software

System Analyst 01/06/2012 – 08/12/2013 40 Hours per week

Military Sea Lift Command 937 N. Harbor Dr. San Diego, CA 92132

Tony De Venuta 925-***-**** Employer may be contacted

●Provided quality control of military (classified/unclassified) messages

●Established text continuity, accuracy, and completeness for executives

MILITARY Navy/Navy Reserve – Retired

06/27/1989 – 10/13/2011

Gulf War – USS Fanning FF 1076

Operation Enduring Freedom – Army Combat Advisor Joint Operations


Warehouse – Logistics – Materials Handler


Training Officer


Collabera TACT:

Project Management Professional (PMP) – Completed – 01/17/2018

Coleman University 8888 Balboa Ave, San Diego, CA 92123


B.S. – Computer Network Security – 08/02/2015

B.S. – Computer Network Technology – 12/18/2009


Tim Powers – 858-***-****, Brian Marshall - 631-***-****, Charles Thirston - 619-***-**** Dennis Ordillas - 619-***-****, Benard Johnson – 619-***-****, Jennifer Cross - 619-***-****

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