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Executive Human Resources

United States
August 18, 2018

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LaBarron McClendon

Mobile, AL 251-***-****

Senior Human Resources Manager

Visionary Collaborative Strategic

Proactive and result-driven with progressive track record in human resources, government affairs, administration, marketing, and community relations functions for corporate and nonprofit organizations. Leverage advanced technical resources, open communications, and robust development programs to fuel double-digit revenue growth. Attract and retain critical talent in competitive markets, building cultures with high employee performance and morale. Foster environment of trust, inclusiveness and accountability. Recognized as employee advocate and known for delivering immediate positive impact and results.

Areas of Expertise:

Financial Analysis

Regulatory Compliance

Contract Negotiations

Diversity / Inclusion

Talent Acquisition

Leadership Development

Employee / Labor Relations

Succession Planning

Professional Experience


Human Resources Manager – Call Center

Provide call center management for processes including: recruitment, employee relations, payroll, retention, and benefits. Supervise team of 5. Meet business objectives and ensure fair treatment of 400 associates. Develop departmental strategies and drive team to achieve goals and operate within budgetary guidelines. Recruit new team members, monitor performance, and coach team members to improve performance. Develop, support, and/or communicate departmental and organizational quality standards, processes, and policies to team to ensure compliance. Contribute to continuous improvement efforts by identifying and executing innovative solutions, tracking trends, surfacing systemic issues, participating in initiatives, and effectively partnering with matrix partners, peers, and business partners.

Partnered with operations to create quarterly focus group, enhancing employee engagement and increasing revenue by 10%.

Created strategic plan for human resources that spanned both union and non-union environments, fostering relationships built on trust, delivering consistent customer service resolutions, and inspiring confidence and credibility.

Created career succession plan for employees who completed Transition to Leadership program by developing internship opportunity to utilize management concepts.

Spearheaded effort to develop highly diverse, inclusive workforce by highlighting cultural sensitivity rules and policies during recruiting and new hire orientation processes.

Improved engagement by training management in Human Sigma, increasing skills to manage employee and customer encounters, drive business success, and control attrition.



Resolved management and human resources issues, orchestrated change initiatives, and influenced alignment of talent systems and processes. Partnered with staffing and talent acquisition to create strategies and implement plans /programs to identify talent within and outside corporation for positions of responsibility. Led task team to create corporate HR policy/procedures. Partnered with finance and HR representatives to create summary spreadsheet of benefits for retiring employees.

Created strategic plan with milestones and goals, growing and developing business by 10%.

LaBarron McClendon Page Two


Implemented corporate values identified by senior leadership, transforming workforce from passive to performance-based.

Led team to research acquisition of local water supplier, determining acquisition would not be profitable for current customer base due to increased costs.


Vice President of Government Affairs and Community Relations

Developed and managed company outreach to US government focusing on active legislative and regulatory issues. Led government affairs by working with politicians to find better ways to provide quality healthcare at lower cost. Implemented government relations agenda via research, reporting, and internal/external communications. Heightened marketing brand awareness, increased visibility in community, created funding opportunities, and forged relationships with stakeholders through advocacy, lobbying efforts, conference participation, and fundraising activities. Planned and directed activities pertaining to business development, leadership/organizational development, community/media relations, marketing, grant administration, customer service, physician relations, and external occupational health and wellness.

Reduced marketing budget from $2.6M to $1.5M, enabling leadership team to enhance business forecast.

Orchestrated negotiations with 300 physicians, management staff, and contract employees, creating 18% cost savings.

Produced marketing plans, showcasing company offerings and establishing business development department focused on growth and funding.

MOBILE GAS (a Sempra Company), Mobile, AL

Vice President of Marketing, Human Resources, and Community Affairs 2008 to 2011

Led division of 250. Managed communications, community / media relations, business development, marketing, operations, procurement, customer service, IT, accounting / finance, security, emergency preparedness, and metering. Oversaw entire scope of human resources encompassing: organization development, employee policies / procedures, training, staffing, benefits, workers’ compensation, wage / salary administration, and labor relations. Addressed critical issues, established annual objectives, and provided direction to facilitate attainment of both short- and long-term strategic goals.

Utilized negotiation skills, finalizing 4 separate 3-year contracts with steel workers’ union.

Spearheaded efforts to develop highly diverse and inclusive workforces by modifying recruitment and hiring practices, reaching more diverse audience and increasing diversity hiring by 50%.

Played key role in leading team that developed system for lowering utility rates for 400K customers, reducing bills by average of $50 per month.

Represented organization and collaborated with local / state affiliations, strengthening community relationships.

Senior Vice President of Administration

Vice President of Human Resources and Community Affairs

Director of Human Resources

Manager of Human Resources

Education / Professional Development

Bachelor of Arts (BA), Management and Communication, Spring Hill College, Mobile, AL


Leadership Award, Mobile Gas – Given to top 75 leaders

Tiffany Award, Boys &Girls Club of South Alabama – Identified as top leader who significantly impacted community

Selected to serve on local advisory boards of BBVA Compass Bank, Wells Fargo, and Commonwealth Bank

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