User Experience Designer

Jon Duffy Miller

*** **** **, **********, ** ****4 phone: 412-***-**** e-mail: **********@*****.***

Portfolio https://callmeduffy.com/

Summary

User Experience designer with over 5 years experience designing websites. Professional, personable, creative, and flexible with management experience and good communication skills. Able to work alone or in a group setting. Instrumental in creating a UX methodology that can be applied across all website areas.

Technical Skills

User Experience Design, HTML, CSS, Wire Framing, Prototype and Mock Ups, Adobe Photoshop, Adobe Illustrator, PhotoImpact, WordPress, Moqups

Relevant Experience

Sigma Resources (Society of Automotive Engineers) Pittsburgh, PA 2/2013 – 6/2018

Website Consultant/ User Experience Designer

-Creation of user experience standards document and design methodology.

-Create wireframes and mockups using Moqups wireframing tool as well as HTML and CSS prototypes.

-Work to create iterations of designs based on user research and stakeholder input.

-Meet regularly with UX Manager to develop a better experience for users with the company’s

newest major online products.

-Design and develop new proposals and web sites for external and internal customers.

-Work with marketing, sales, and event staff to update content of website and micro-sites using HTML and CSS, along with editing JSP and JavaScript.

-Create new pages and micro-sites, as well as implement changes involved with the current redesign.

-Contribute to design new pages as well as redesign of existing pages.

-Developed a style guide document for a major section of the website.

-Create and document processes involved in updating and creating content for the company’s websites.

-Meet with graphics and marketing staff to implement marketing campaigns on the company’s websites.

-Respond to and resolve helpdesk issues pertaining to the website and intranet.

-Optimize images for web use using Photoshop and PhotoImpact.

Atlantic Fundraising Solutions Irwin, PA 11/2010- 4/2012

Webmaster/ Graphic Designer

-Design and maintain company Web sites using Dreamweaver for HTML and CSS, as well as WordPress

-Develop all print materials as needed using Adobe Photoshop and Illustrator.

-Manage social media presence and advertising with Facebook, MySpace, Twitter, Youtube, and Constant Contact.

-Online Recruiting through employment advertising Web sites.

-Image manipulation for Web optimization using Adobe Photoshop.

-FTP transfers of completed web files and dependents.

-Analytics tracking with Google Analytics and Search Engine Optimization techniques.

Freelance Pittsburgh, PA 11/2009- 1/2012

Web/ Graphic Designer/ Content Coordinator

Companies worked with:

Michael A. Rabel & Associates, LLC, Development Dimensions International, Verdure Magazine, Gray Matter Media, Valley Village, Inc., Marak Industries, Urban Gathering Community Church, 27 Dresses Project, Aim High Entertainment

- Web site design including creation, changes, updates, image

manipulation/optimization using HTML, CSS, and some JavaScript within Dreamweaver, and Adobe Photoshop and Illustrator for images, as well use of FTP clients.

-Design still graphics for use in television commercials and print materials.

-Logo design and various forms of print design.

-Use of Kentico content management system.

AGVSport Frederick, MD 4/2009-7/2009

Graphic Design/Web Development Intern

-New product design and promotions, including social networking advertisements involving full social media campaigns.

-Video editing and production for use on social media and company Web sites.

-Design advertisements to be used on different Web sites to promote the company and its

programs, such as Rider Support.

Supplemental Experience

Team Hardinger Erie, PA 4/2012 – 2/2013

Facilities Manager – Warehouse

- Oversee day-to-day operations as well as future planning.

- Responsible for profit and loss of site.

- Oversee all warehouse and office operations.

- Hire and oversee training of warehouse employees.

- Create, document, and implement processes to streamline operation and define all tasks.

- Communicate with clients and company sales representatives to ensure quality service.

Yellow Transportation, Inc. (now YRC Worldwide) OH, PA, and MD. 4/2005-2/2009

Operations Supervisor

-Supervise a team of up to thirty people making local pick ups and deliveries of freight as well as loading of freight moving to other cities onto trailers to meet tight nightly departure deadlines for freight servicing one to five days out.

-Train and instruct employees on policies and procedures as well as implementing employee ideas through active listening along with my own ideas that saw damages and customer issues decrease, productivity improvements, deadlines often being met early, and awards and recognition for my service center.

-Organize outbound loading of freight to coincide with the unloading of inbound freight.

-Organize, set, and schedule deliveries of inbound freight for each following day.

-Coordinate road drivers with correct loads in a timely manner in conjunction with plans of linehaul coordinator at the distribution centers.

Education

Art Institute of Pittsburgh Online Division – 5/2009-11/2010

Major: Web Design

GPA: 4.0

York College of Pennsylvania, York, Pennsylvania. 1997-2001

Bachelor of Arts in Graphic with minors in Fine Art and Art History

Member of Phi Sigma Pi National Honors Fraternity

Cum Laude

YRC Worldwide

3111 McCain Ave.

Erie PA 16510

Letter of Recommendation

To Whom It May Concern:

I have known Jon Miller for many years and I highly recommend him for the position being applied. Jon worked for me for 2 years before moving on in his career. He has outstanding communication skills, specifically in the team environment. He has proven time and time again that he is highly motivated, responsible, and goal driven. Jon was trusted with valuable company resources, and had full authority to act on my behalf during my absence. If the opportunity presented, I would re-hire Jon immediately. I value him as solid candidate for any position of interest.

If you have any further questions, please feel free to contact me at 814-***-**** to further discuss Jon’s qualifications.

Sincerely,

Daniel J. Englert

Service Center Manager /Erie PA

YRC Worldwide

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