Assistant General Manager

KIMBERLY R. BROOKS

**** ********* ***** **** **** MS 38637 - 901-***-**** – *****************@*****.*** Career Objective

To obtain a position in the Hospitality industry that will allow me to fully utilize my operational, administrative and people skills, ensuring guest return by service excellence. COMPUTER / SOFTWARE

Results-focused, quality-driven professional with extensive experience in business and operational development positions, demonstrating consistent achievement of objectives, strong sales and service skills, and dedication to organizational goals.

Microsoft Word Epitome/ Fosse/Opera IDSS/ MCVB/One Source lead source system

Microsoft Excel Delphi / Sales Pro One Yield

Lotus Notes/ Out Look CORE Marsha/

Holidex/PerForm

High Performance

Pricing

ADP/MicroPay

IHG Merlin

HIS POS System

eDAILY

Micros System

Service Pro

Marriott Global Source

M3

SharePoint

PROFESSIONAL EXPERIENCE

Hamister Hospitality, LLC

Holiday Inn Southaven- Central

Assistant General Manager March 3, 2013- Feb. 28, 2018 Hamister Hospitality, LLC

Holiday Inn Southaven- Central

Interim General Manager April 20, 2017 – September 16, 2017

Responsible for the daily operations of the business unit with a focus on customer service

Work with the Management Team to plan, coordinate, implement and evaluate all activities necessary to ensure an environment of quality and improvement with the goal of exceeding our customers’ expectations on a daily basis

Supervise the Business Office and its various functions; including but not limited to: review aging accounts, receipt of revenues and collection activities, review of labor hour variance report and payroll activities

Utilize management by interacting and making complete rounds around the property

Oversee the maintenance of Quality Standards for proper guest room cleanliness KIMBERLY R. BROOKS

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Develop a thorough knowledge of the market, the competition, and the demands in the area for the purpose of consistently maximizing hotel rates and occupancy to improve revenue

Engage in a minimum of 8-12 hours per week dedicated to sales activities

Develop the annual budget with the Department Managers and the Regional Director of Operations

Assist and mentor Department Managers with the development and cost containment within their department

Prepare P&L Variance (Profit and Loss Statement) Submit completed report to Regional Manager within 3 days of receiving monthly financial statement Hamister Hospitality, LLC

Holiday Inn Southaven- Central

Assistant General Manager March 18, 2013

A supportive member of the management by assisting the General Manager and being the Manager on Duty in the absence of the General Manager

Supervise a team of 30 plus employee’s to include scheduling, training, counseling’s in compliance with the company standard

Process or check audit reports for accuracy before submitting to Corporate

Verify bank deposits

Audit departmental banks

Recruit and process new hire paperwork

Ensure that all new hires have the appropriate training and certifications needed to perform their daily duties

Attend weekly Sales Meetings to discuss group resumes and STR Report

Investigate and follow up guest disputes

Assist in guest room inspections

KIMBERLY R. BROOKS

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Summit, LLC

Springhill Suites, Downtown Memphis

Guest Service Manager/ Assistant General Manager May 1, 2012 – March 15, 2013

Process or check audit reports for accuracy before submitting to Corporate

Verify bank deposits

Audit departmental banks

Recruit and process new hire paperwork

Ensure that all new hires have the appropriate training and certifications needed to perform their daily duties

Supervise Front Desk, Restaurant and Bartenders to include scheduling and training

Conduct daily meetings to review the Celebration Service of the day

Process payroll, employee tips, and terminations

Attend weekly Sales Meetings to discuss group resumes and STR Report

Review and process all the Temperature logs and Railroad Checklist for the Restaurant

Order items needed for daily hotel operations; liquor, beer, wine, office supplies, key cards, key packets, Pepsi products, items for the Market

Investigate and process Marriott Customer Care Complaints

Post and process Marriott Reward Points

Investigate and follow up guest disputes

Assist in guest room inspections

Assist with checking guest in /out

Interstate Hotels & Resorts

Courtyard by Marriott, Lenox Corporate Park Oct. 2009– March 2012 General Manager Memphis TN

Responsible for the daily operations to include processing daily deposits, reviewing audit reports, tax exemption reports, forecast reports, accounts receivables/payables, direct bills, checkbook, labor variance report, BNSF spreadsheet, petty cash reports, verify department banks, process food ordering/inventory, office supplies, and guest supply orders

Supervise a team of 30 plus employee’s to include scheduling, training, counseling’s in compliance with the company standard

Recruit and process new hires; enter information in Timesaver, iVantage, CII, I-9 Express KIMBERLY R. BROOKS

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Ensure that all new hires have the appropriate training and certifications needed to perform their daily duties

Process payroll, employee bonus paid outs, appraisals, terminations

Investigate and follow up guest disputes

Process accident/incident reports on property involving either a guest, or an employee

Prepare P&L Variance (Profit and Loss Statement) Submit completed report to Regional Manager within 3 days of receiving monthly financial statement

Organize and conduct daily stand up meetings

Train/ refresh Bistro employee’s on new seasonal promotions

Work in all departments to ensure that POR was on target

Review STR Report, preparing for weekly and month end revenue meeting

Update information in Epic

Qualify sales calls and companies for negotiated rates

Assist and support Sales Team with Site Visits for potential clients

Maintain business relationships with impressive customer list such as Federal Express, Day Mark, Pepsi Americas, Nike, Oracle, McKesson, Gentiva, United Healthcare, and Pfizer Pharmaceuticals

Maintaining top relations including success such as BNSF Railway by bringing an additional

$800,000 yearly account, rebuilding a relationship with Pfizer which brought an increase to the Pfizer account by more than $200,000

Summit Management LLC

Courtyard by Marriott, Lenox Corporate Park Oct. 2009– Oct. 2010 Assistant General Manager/Sales Mgr. Memphis TN

A supportive member of the management by assisting the General Manager and being the Manager on Duty in the absence of the General Manager

Responsible for daily operations to include processing daily deposits, tax reports, forecast reports, labor reports, variance reports, BNSF spreadsheet, and petty cash reports

Prepare new hire paperwork, process payroll, ensure POR is at or below target

Supervise Front Desk staff members to include recruiting, scheduling, and training KIMBERLY R. BROOKS

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Prepare and execute proposals, group contracts, resumes, and mailing materials for clients

Qualify sales calls for companies for negotiated rates

Schedule meeting room functions and coordinate set up

Execute Site Visits for potential clients

Generate leads from IDSS, Hotel Planner, MCVB, One Source

Purchase and assist with preparing food for functions being held in the meeting room or restaurant

The Peabody Hotel

Sales Administrative Assistant Aug. 2007– Oct. 2009 Memphis TN

Generate leads from phone inquires, IDSS, MCVB, Hinton & Grusich, Preferred Lead Source Share, Star Site

Prepared / composed all correspondence, confidential documents, customer contracts

Process incoming leads and distributed them according among seven sales managers

Acted as a liaison between Sales Manager and client in the absence of the Sales Manager

Execute Site Visits

Entered reservations in the system for VIP clients

Present potential business in RevMax meeting with Sales Managers for rate approval

Generated and distributed daily reports

Prepare and process PEPRS for clients with negotiated rates KIMBERLY R. BROOKS

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The Peabody Hotel

Accounts Receivable Coordinator Dec. 2005– Aug. 2007 Memphis TN

Maintain and build client relationships regarding their AR accounts

Received and reviewed contracts for billing information

Investigated and followed up with guest disputes

Created and maintained daily account receivable reports The Peabody Hotel

Auditor Aug. 2004– Dec. 2005

Memphis TN

Verified food and beverage outlet receipts for accuracy

Reconciled credit card transactions at the end of each business day

Created daily reports needed by Corporate Office

Trained new Auditors in all aspects of the job

The Peabody Hotel

Guest Service Representative Aug. 2002– Aug. 2004

Memphis TN

Completed reservations and check in guest

Pre-keyed groups

Prepared PEPRS and hotel package coupons prior to guest arrival

Trained new Guest Service Agents in all aspects of the job

Maintained work area in an organized manner

Maintained internal office supply inventory

ASSOCIATIONS

Member

Memphis Motel Hotel Lodging Association

Olive Branch Chamber

PERSONAL ATTRIBUTES

Flexible team player w ho thrives in environments requiring ability to effectively prioritize

Highly motivated self-starter who takes initiative with minimal supervision Dependable, loyal, honest, responsible contributor committed to excellence and success of the company

Proven ability to manage and develop loyal trained staff members Passion to coach and develop staff members to the next level of their career CERTIFICATIONS / LICENSES

Hotel Sales Pro Certified

ServSafe Certified

ABC License

Example Career training courses

Management Training, Good to Great, Strategic Negotiation Rates, Action Planning, Advanced Time Management, One Yield, High Performance Pricing, Customer Service Excellence, Wage Hour, Preventing Workplace Harassment, Ethic and Code of Conduct, The Market, IRAS, ICQ-Self Audit, Courtyard Refreshing Business, Bistro/ Starbucks

AWARDS / ACCOMPLISHMENTS

Front of the House Award- 2008

Golden Duck Award-2008

EDUCATION

North Side High School- High School- Diploma- May 1996 References upon request

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