Sr Commission Manager
Resume:
Vickie L. Peck
Birmingham, AL 35242
Email: **********@*****.***
Objective: Become a team contributor while utilizing my experience.
Summary of qualifications:
Sales Rep Commission Administration
System Testing and Implementation
Procedure Documentation
Project Management
Budgets / Variance Explanations
Account Payables
Personnel Management
Customer Service
Microsoft Office Suites (Excel, Word, PowerPoint, Outlook)
Employment Highlights:
L M Berry / BellSouth / AT&T / YP LLC / DexYP May 4, 1979 – June 30, 2018
200 Missionary Ridge Sr Commission Manager
Birmingham, AL 35242 Supervisor: Julie Bunn
Contact #: 407-***-****
Manage commission payments for 1800 Sales Reps across 48 states under multiple commission systems and plans. Transition of In-Region commissions processing from Varicent to Callidus True Comp, including communication of comp plan requirements, testing, troubleshooting and user support.
Prior Positions at YP:
Sr Commission Manager, Admin for all In-Region Rep offices
oCommission Admin for 1450 Sales Reps across 21 states, managing 7 Commission Managers
oRoll out of Varicent, ICM, Commission System to all offices, including documentation of user requirements, preparation of test cases, system testing, preparation of training materials, and conducting training to all Sales Managers
Commission Manager, Admin for all offices East of the Mississippi
oCommission Admin for 828 Sales Reps across 14 states
oManaged 4 Commission Managers
Commission Manager, Admin for South Central Area (SCA)
oCommission Admin for 254 Sales Reps across 5 states
oProcess Sales Salary Progressions
oMaintained Sales Reports and Processed Rep Expense Reports
oProcessed Invoices and Sales Incentives
Budget Manager, Finance (SCA)
oPrepared and reconciled budgets for 5 state SCA area
oProcessed Sales Manager bonuses
oHeadcount reporting
Publishing Manager, Customer Service, SCA
oManaged Book Closing group that assisted with outstanding queries, copy issues, proofs, galley corrections, etc.
Publishing Manager / Business Analyst – IT, SCA
oPrepared User Manual for SPARTAN commission system
oTroubleshooter and liaison with IT department on SPARTAN system issues
Publishing Manager Conversion, Independent Operations Dayton OH
oManaged conversion of data from prior publishers or from raw directory on new business acquisitions
oBusiness Lead for transition of publishing system from in-house proprietary system to AMDOCS Class system. Responsibilities included business requirements documentation and testing.
Customer Service Manager – Independent Operations Dayton OH
oManaged group of nine Customer Service Reps that handled incoming calls from customers. Filed error claims and assisted with billing questions.
Customer Care Manager, Independent Operations – Dayton, OH
oReviewed contract agreements with telephone companies and made recommendations to improve profitability – traveled and met with Telephone Company Management personnel.
oParticipated in contract bid process.
oProcessed requested changes to the directory products as requested by the telephone companies
oManaged processing of Print Requisitions with the printers, Preliminary pages, and cover advertising
Publishing Manger, Independent Operations - Dayton, OH
oManaged 48 clerical employees with responsibility for processing of service orders for 90 telephone companies
oTraveled and met with Telephone Company Managers on a regular basis regarding business rules and requirements for service order.
Staff Manager, SCA Headquarters
oTesting, training and troubleshooting of AMDOCS Class system for all SCA offices across 5 states
oMaintenance of the telephone system for the Birmingham office
Staff Assistant, Alabama Division
oPrepared and reconciled budgets for the Alabama Division (43 directories)
oMaintained headcount reports
oPrepared Sales Reports and maintained Sales Rep History Reports
oProcessed expense reports and invoices
Sales Clerical Supervisor, Alabama Division
oManaged sales support clerical employees in Alabama Division.
oTrained traveling clerks for Premise canvass support
Sales Support Clerk, Alabama Division
oChecked contracts and ad copy for sales reps in Alabama Division
oProcessed commissions for Alabama Division reps
Education:
Hewitt Trussville High School – Advanced Academic Diploma, and member of Honor Society
Quality 360 Training
Management Seminars
References available upon request
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