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Sr Commission Manager

Birmingham, Alabama, United States
August 18, 2018

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Vickie L. Peck

**** **** ***** ******

Birmingham, AL 35242



Objective: Become a team contributor while utilizing my experience.

Summary of qualifications:

Sales Rep Commission Administration

System Testing and Implementation

Procedure Documentation

Project Management

Budgets / Variance Explanations

Account Payables

Personnel Management

Customer Service

Microsoft Office Suites (Excel, Word, PowerPoint, Outlook)

Employment Highlights:

L M Berry / BellSouth / AT&T / YP LLC / DexYP May 4, 1979 – June 30, 2018

200 Missionary Ridge Sr Commission Manager

Birmingham, AL 35242 Supervisor: Julie Bunn

Contact #: 407-***-****

Manage commission payments for 1800 Sales Reps across 48 states under multiple commission systems and plans. Transition of In-Region commissions processing from Varicent to Callidus True Comp, including communication of comp plan requirements, testing, troubleshooting and user support.

Prior Positions at YP:

Sr Commission Manager, Admin for all In-Region Rep offices

oCommission Admin for 1450 Sales Reps across 21 states, managing 7 Commission Managers

oRoll out of Varicent, ICM, Commission System to all offices, including documentation of user requirements, preparation of test cases, system testing, preparation of training materials, and conducting training to all Sales Managers

Commission Manager, Admin for all offices East of the Mississippi

oCommission Admin for 828 Sales Reps across 14 states

oManaged 4 Commission Managers

Commission Manager, Admin for South Central Area (SCA)

oCommission Admin for 254 Sales Reps across 5 states

oProcess Sales Salary Progressions

oMaintained Sales Reports and Processed Rep Expense Reports

oProcessed Invoices and Sales Incentives

Budget Manager, Finance (SCA)

oPrepared and reconciled budgets for 5 state SCA area

oProcessed Sales Manager bonuses

oHeadcount reporting

Publishing Manager, Customer Service, SCA

oManaged Book Closing group that assisted with outstanding queries, copy issues, proofs, galley corrections, etc.

Publishing Manager / Business Analyst – IT, SCA

oPrepared User Manual for SPARTAN commission system

oTroubleshooter and liaison with IT department on SPARTAN system issues

Publishing Manager Conversion, Independent Operations Dayton OH

oManaged conversion of data from prior publishers or from raw directory on new business acquisitions

oBusiness Lead for transition of publishing system from in-house proprietary system to AMDOCS Class system. Responsibilities included business requirements documentation and testing.

Customer Service Manager – Independent Operations Dayton OH

oManaged group of nine Customer Service Reps that handled incoming calls from customers. Filed error claims and assisted with billing questions.

Customer Care Manager, Independent Operations – Dayton, OH

oReviewed contract agreements with telephone companies and made recommendations to improve profitability – traveled and met with Telephone Company Management personnel.

oParticipated in contract bid process.

oProcessed requested changes to the directory products as requested by the telephone companies

oManaged processing of Print Requisitions with the printers, Preliminary pages, and cover advertising

Publishing Manger, Independent Operations - Dayton, OH

oManaged 48 clerical employees with responsibility for processing of service orders for 90 telephone companies

oTraveled and met with Telephone Company Managers on a regular basis regarding business rules and requirements for service order.

Staff Manager, SCA Headquarters

oTesting, training and troubleshooting of AMDOCS Class system for all SCA offices across 5 states

oMaintenance of the telephone system for the Birmingham office

Staff Assistant, Alabama Division

oPrepared and reconciled budgets for the Alabama Division (43 directories)

oMaintained headcount reports

oPrepared Sales Reports and maintained Sales Rep History Reports

oProcessed expense reports and invoices

Sales Clerical Supervisor, Alabama Division

oManaged sales support clerical employees in Alabama Division.

oTrained traveling clerks for Premise canvass support

Sales Support Clerk, Alabama Division

oChecked contracts and ad copy for sales reps in Alabama Division

oProcessed commissions for Alabama Division reps


Hewitt Trussville High School – Advanced Academic Diploma, and member of Honor Society

Quality 360 Training

Management Seminars

References available upon request

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