Sales Manager

Summary

Former Small Business Owner with management, logistics and hospitality experience. Seeking a challenging Management/Supervisory position.

Skills & Abilities

Operations management Training and development Financial records and processing

Reports generation and analysis Sales and Marketing Computer proficient

Experience

02/2007 to 07/2018 Owner/Director of Operations Black Top Town Car Service -Chesapeake, VA

Managed all transportation operations, including quality controls, to ensure transportation services met contract obligations as well as local and national government regulatory requirements.

Served as transportation liaison between various organizations. Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate transportation and negotiated customer contract rates and secured new clients.

Analyzed daily operations to identify and correct efficiencies (i.e. bottlenecks) and achieved a 99% average delivery rate.

Recruited, retained, trained and disciplined employees according to company policies and procedures.

Developed operating budgets, managed vehicle repair and maintenance, established, prioritized and adjusted work load to meet ever changing demands.

Analyzed Generated reports and Excel spreadsheets detailing income, labor hours and expenses.

Documented orders, daily activities, weekly schedules and team performance.

10/1994 to 02/2004 Senior Sales Manager Sheraton Norfolk Waterside Hotel-Norfolk, VA

Actively promoted and sold hotel room, convention and catering/banquet services to existing and potential corporate and non-corporate clients.

Researched similar venues and evaluated feasibility of implementing similar programs.

Proactively responded to guest concerns while delivering amicable solutions.

Worked with a diverse customer base primarily with their best interest in mind.

Managed and oversaw a team of sales, catering and banquet managers, providing them with the resources to be successful

Reviewed daily events with staff including planning and evaluating special programs, adequate staffing and suggesting plans of action.

Recruited, hired, retained, trained evaluated, and disciplined employees according to company policies and procedures.

Developed and implemented employee training programs, set and managed guest service goals.

Prepared periodic sales reports and maintained department costs in line with corporate budget.

Marketing for conventions and conferences for the City of Norfolk and the hotel.

Education

1991-1993 Bachelor of Science Automated Manufacturing Engineering

3.8 GPA ITT Technical Institute-Fort Wayne Fort Wayne, IN

1990-1991 Electronics Engineering Technology

3.6 GPA ITT Technical Institute-Virginia Beach Virginia Beach, VA

Activities and Honors

3/2003- 1/2007 Planning Commissioner City of Norfolk

Present Board Member Southeastern Virginia Arts Association

2015-2017 Board Member Chesapeake Athletic Association

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