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Engineer Desktop Support

Location:
Nagpur, Maharashtra, India
Posted:
August 18, 2018

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Resume:

Praful Shirbhate

E-mail : ac6pxh@r.postjobfree.com

Phone: 862-***-****

Address: Plot No.2, Zenda Chouk,

Somalwada, Wardha Road,

Nagpur-440025

PROFILE:

Total 5 years 2 month experience in Technical Support in field of Hardware and Networking Fast learner, self-motivated, technical updates in my day-to-day work with a high degree of attention and commitment to work.

TECHNICAL SUPPORT SKILLS

OS installation:- Win XP, Win Vista, Windows 7.Windows 8.1 & Windows 10

Assembling, hardware up gradation troubleshooting,

Windows maintenance, dual booting, upgrade & update the windows

MS outlook configuration, Outlook backup & restore and troubleshooting

Disk Management, partitions

Printer, Scanner installation and troubleshooting

Antivirus update & virus protection

Troubleshooting of hardware and O/S

Basic Networking, Map drive, Data sharing

User Profiles Backup and Restore.

VNC Configuration and team viewer configuration.

Sharing folder, sharing device & Printer.

Network link observation (MPLS and Broadband)

NETWORKING SUPPORT SKILLS

Basic Networking, peer to peer, Map drive, Data sharing

Networking in Domain environment,

Cabling, patching, and LAN troubleshooting WIFI setup.

Networking in Domain environment, & troubleshooting

EDUCATIONAL QUALIFICATION:

Exam

Board /University

Year

Percentage

SSC

Maharashtra Board

2002

65.73

HSC

Maharashtra Board

2004

52.67

B.A

Jaunpur University

2007

55.39

Diploma in

Hardware & Networking

Kokane’s Kohinoor Inst. Nagpur

2008

75.00

Certificate of MCSE – Appeared

WORKING EXPERIENCE

PROLINE SOFTWARE SOLUTION PVT. LTD.

Designation - Trainee Hardware Engineer

Site - National Pesticides & Chemicals Amravati.

Period - 1 May 2011 to 30 May 2011

KEY COMPUTERS PVT. LTD. NAGPUR

Designation - Desktop Support Engineer L1

Site - Mahindra and Mahindra LTD.MIDC Nagpur

Period - 5 June 2011 to 30 May 2012

RESPONSIBILITIES AND ROLE:

Responsible for client end installation, configuration, troubleshooting and maintenance of above side PCs. The responsibility also covers troubleshooting of printer problem.

I have worked on different hardware platforms like HP, Compaq, HCL & Acer Laptops and non-branded systems and rich experience in Microsoft BackOffice platform on Windows XP and all Windows client operating system.

Responsible for installing, managing & troubleshooting the problems related to various software like Time office, Periodic, SAP, Symantec backup Exec etc. on site.

Responsible to troubleshoot the problems related to LAN for 300 clients desktop as 150 laptop, 10 High Density DM Printers, 15 HP LJ printers, 1 Plotter.

Responsible to manage helpdesk & troubleshoot the various client problems online by Remote Desktop Assistance.

IMPACT INFOTECH PVT. LTD. PUNE (WIPRO CLIENT)

Designation - Desktop Support Engineer L1

Site- Mahindra Bebanco Developers Ltd. MIHAN Nagpur.

Period - 14 June 2012 to 25 March 2016

RESPONSIBILITIES AND ROLE:

Manage Domain environment for two sites through remote support (LYNC,TV)

Manage shared folder and devices through permission

Mail Clients configuration backup & Troubleshooting (MS Outlook, Outlook Express)

Data Backup of all users, Local and Network Printer configuration, troubleshooting.

Internet & LAN configuration WIFI Cinfiguration & troubleshooting.

Software troubleshooting update and patch installation

Manage Antivirus (Symantec),Issue H/W, S/W and accessories to users.

Inventory management.

Data Cards configuration and troubleshooting, software.

Installation of OS like Windows XP, Win 7, Windows 8 and 8.1, Win 10

Professional complicated software’s. (Basic SAP, OFFICE 2013, LYNC, AutoCAD 2015)

Responsible for Database, Maintaining Network on Tata MPLS Link, SIFY Data& VC link, DMVPN BACKUP & Digisol outdoor network maintaining

Critical support like Phone con call, Video Conferencing, Projectors AV systems Etc.

FINO PAYMENT BANK LIMITED

Designation - Sr.Tech Support Officer

Location - Vidarbha Region

Period - 4 April 2016 to Till Date

RESPONSIBILITIES AND ROLE:

Proficient in handling escalated calls and providing level Technical Support to end-users.

Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.

Experience in installation of Windows, configuration, Technical troubleshooting, support of Hardware, operating systems, Microsoft application software and printer troubleshooting

Providing online web /Tech support to area operation branches

Mobile level support For Enrolment, Loan repayment, Fino Money, Fino Mitra Apps.

Provided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.

Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages.

Worked closely and effectively with vendors to replace/repair defective hardware and software.

Instructed and trained end-users regarding computer literacy.

Responsible for planning and Audit at Service center

Notable Performance:

Collaborated with company staff to optimize working environment and customer service.

Ran routine phone troubleshooting and configuration.

Trained sales-department staff and guided them.

PERSONAL PROFILE:

Name : PRAFUL V. SHIRBHATE

Date of Birth : 24-06-1984.

Languages Known: Marathi, English and Hindi

Hobbies: Playing cricket, Badminton, Browsing Internet

Date: 22/08/2017ss

Place: Nagpur (Praful V. Shirbhate)



Contact this candidate