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Manager Customer Care

Location:
Durban, KwaZulu-Natal, South Africa
Salary:
R10 000
Posted:
August 18, 2018

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Resume:

Curriculum vitae

*. Surname Khumalo

*. Name Anele Fortunate

3. Gender female

4. Date of birth 18 February 1993

5. ID No. 930**********

6. Address A 281 Zimangwe Road

Umlazi

Durban

4066

7. Nationality South African

8. Civil status single

9. Contact details 078-***-**** / 074-***-****

11. Email address ac6px8@r.postjobfree.com

12. Education

Institution

Ganges Secondary School

Degree(s)or diploma(s)or certificate(s)

Matric

year

2009

13.

Institution

Durban University of Technology

Degree(s)or diploma(s)or certificate(s)

N. Diploma in Financial Accounting

Duration

2014-2017

14. Language skills

Languages

passive

spoken

written

English

5

5

5

Zulu

5

5

5

15. Other skills

Microsoft word, excel, power point, outlook, access, windows and internet

Administration Skills

Data capturing skills

Ability to multi task

Good verbal, writing and Numerical skills

Ability to work under pressure independently, team and meet deadlines

Quick leaner and ability to make fare decision

16. Professional experience

Company

Nandos

Position

Cashier

Duration

December 2009 – January 2012

Reason for leaving

Opportunity for Development

Duties

Maintaining and improving service delivery and quality control at all times

Setting up the restaurant on opening shift and closing

Time management on delivery of service

Customer care with all guests

Financial management on both small and large event in terms of cashing up

Stock control

Cleanliness and hygiene to suit health standards

Ability to make constructive decisions

Ability to work under long and strenuous hours and managing to have functions under control

Company

Mass Discounters Massmart

Position

GRN Clerk

Duration

February 2012 – January 2013

Reason for leaving

End of one year contract

Duties

Perform a variety of administrational duties related to new supplier accounts, invoices, matching reports and GRNs.

Efficiently deal with internal and external correspondence within the department and pass information on to the relevant people.

Ensure that goods received note (GRN) and/ or proof of delivery (POD) match the correct purchase order (PO) and receipt PO that are correctly matched.

Identifying unmatched PO’s to GRN’s and/or POD’s and promptly resolving those within the range of acceptable difference.

Provide various administration support to the accounts department relating to PO’s, GRN’s and /or POD’s and invoices.

Company

Direct Channel Holdings

Position

Sales Call center Agent

Duration

March 2013 – January 2014

Reason for leaving

Went back to studying

Duties

Serves customers by determining requirements

Answering inquiries

Resolving problems; fulfilling requests

Maintaining database.

Manage large amount of inbound and outbound calls in a timely manner

Follow communication scripts when handling different topics

Identifying customer’s needs, clarify information, research every issue and improving solutions

Seize opportunities to upsell products when they arise

Build sustainable relationship and engage customers by taking the extra mile

Meet personal/team qualitative and quantitative targets

company

Mozambik restaurant

position

Part Time Waitress (Thursday – Sunday)

duration

December 2014 - January 2017

Reason for leaving

Opportunity for Development

Duties

Maintaining and improving service delivery and quality control at all times

Setting up the restaurant on opening shift and closing

Time management on delivery of service

Customer care with all guests

Financial management on both small and large event in terms of cashing up

Stock control

Cleanliness and hygiene to suit health standards

Ability to make constructive decisions

Ability to work under long and strenuous hours and managing to have functions under control

Company

MSC Cruises

Position

Ground Staff – part time (seasonal job)

Duration

October 2015 – April 2016 and October 2016 - February 2017

Reason for leaving

End of season

Duties

Welcoming passengers going on and off the cruise ship

Handling all the loading and offloading of passenger bags from and on to the cruise ship

Helping direct passengers on to and off the cruise ship

Providing services such as steps from the cruise ship for passengers and crew to embark and disembark the cruise ship

Assisting staff in carrying out security checks as and when the situation arises

Delivering high levels of customer service to passengers

Checking passengers in for the cruise ship

Company

MSC Cruises

Position

Operations Admin Officer

Duration

February 2017 – to Date

Duties

Dealing with suppliers, placing orders and arranging payment for service rendered.

Dealing with accounts department, processing payment requests and requesting proof of payment.

Verifying the accuracy of invoices and other relevant supporting documents.

Recording all transactions in terms of billing and purchasing.

Administrative and clerical work for Office, Terminal and two Islands (Portuguese Island and Pomene Island).

Updating inventory records and making sure that it balances and reconciles all the time (inventory control).

Assist other departments in the office if needs be (recruitment, reservations and ground services department)

18. Attributes

Honesty, hardworking, punctuality, fast leaner who is always willing to learn something new, flexible, confidence, organized and energetic.

References

Contact person : Mr Sakhi Mabaso

Company name : Nandos

Position : Manager (Patrao)

Contact numbers : 031-***-****

Contact person : Lungi

Company name : Mass Discounters (Mass mart)

Position : Junior Manager (iSilumko agent)

Contact numbers : 031-***-****

Contact person : Harry

Company name : Direct Channel Holdings ( Hollard Campaigne)

Position : Team Leader

Contact number : 031-***-****

Contact person : Kaycee Oliver

Company name : MSC Cruises

Position : Terminal Supervisor

Contact number : 031-***-****

Contact person : Allan Mhlaba

Company name : Mozambik

Position : Manager

Contact number : 031-***-****

Cell Number : 065-***-****

Contact person : Alona Raman/ Ciann Dekker

Company name : MSC Cruises

Position : Operations Manager

Contact number : 031-***-****



Contact this candidate