Manager Customer Care
Resume:
Curriculum vitae
*. Surname Khumalo
*. Name Anele Fortunate
3. Gender female
4. Date of birth 18 February 1993
5. ID No. 930**********
6. Address A 281 Zimangwe Road
Umlazi
Durban
4066
7. Nationality South African
8. Civil status single
9. Contact details 078-***-**** / 074-***-****
11. Email address **********@*****.***
12. Education
Institution
Ganges Secondary School
Degree(s)or diploma(s)or certificate(s)
Matric
year
2009
13.
Institution
Durban University of Technology
Degree(s)or diploma(s)or certificate(s)
N. Diploma in Financial Accounting
Duration
2014-2017
14. Language skills
Languages
passive
spoken
written
English
5
5
5
Zulu
5
5
5
15. Other skills
Microsoft word, excel, power point, outlook, access, windows and internet
Administration Skills
Data capturing skills
Ability to multi task
Good verbal, writing and Numerical skills
Ability to work under pressure independently, team and meet deadlines
Quick leaner and ability to make fare decision
16. Professional experience
Company
Nandos
Position
Cashier
Duration
December 2009 – January 2012
Reason for leaving
Opportunity for Development
Duties
Maintaining and improving service delivery and quality control at all times
Setting up the restaurant on opening shift and closing
Time management on delivery of service
Customer care with all guests
Financial management on both small and large event in terms of cashing up
Stock control
Cleanliness and hygiene to suit health standards
Ability to make constructive decisions
Ability to work under long and strenuous hours and managing to have functions under control
Company
Mass Discounters Massmart
Position
GRN Clerk
Duration
February 2012 – January 2013
Reason for leaving
End of one year contract
Duties
Perform a variety of administrational duties related to new supplier accounts, invoices, matching reports and GRNs.
Efficiently deal with internal and external correspondence within the department and pass information on to the relevant people.
Ensure that goods received note (GRN) and/ or proof of delivery (POD) match the correct purchase order (PO) and receipt PO that are correctly matched.
Identifying unmatched PO’s to GRN’s and/or POD’s and promptly resolving those within the range of acceptable difference.
Provide various administration support to the accounts department relating to PO’s, GRN’s and /or POD’s and invoices.
Company
Direct Channel Holdings
Position
Sales Call center Agent
Duration
March 2013 – January 2014
Reason for leaving
Went back to studying
Duties
Serves customers by determining requirements
Answering inquiries
Resolving problems; fulfilling requests
Maintaining database.
Manage large amount of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identifying customer’s needs, clarify information, research every issue and improving solutions
Seize opportunities to upsell products when they arise
Build sustainable relationship and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets
company
Mozambik restaurant
position
Part Time Waitress (Thursday – Sunday)
duration
December 2014 - January 2017
Reason for leaving
Opportunity for Development
Duties
Maintaining and improving service delivery and quality control at all times
Setting up the restaurant on opening shift and closing
Time management on delivery of service
Customer care with all guests
Financial management on both small and large event in terms of cashing up
Stock control
Cleanliness and hygiene to suit health standards
Ability to make constructive decisions
Ability to work under long and strenuous hours and managing to have functions under control
Company
MSC Cruises
Position
Ground Staff – part time (seasonal job)
Duration
October 2015 – April 2016 and October 2016 - February 2017
Reason for leaving
End of season
Duties
Welcoming passengers going on and off the cruise ship
Handling all the loading and offloading of passenger bags from and on to the cruise ship
Helping direct passengers on to and off the cruise ship
Providing services such as steps from the cruise ship for passengers and crew to embark and disembark the cruise ship
Assisting staff in carrying out security checks as and when the situation arises
Delivering high levels of customer service to passengers
Checking passengers in for the cruise ship
Company
MSC Cruises
Position
Operations Admin Officer
Duration
February 2017 – to Date
Duties
Dealing with suppliers, placing orders and arranging payment for service rendered.
Dealing with accounts department, processing payment requests and requesting proof of payment.
Verifying the accuracy of invoices and other relevant supporting documents.
Recording all transactions in terms of billing and purchasing.
Administrative and clerical work for Office, Terminal and two Islands (Portuguese Island and Pomene Island).
Updating inventory records and making sure that it balances and reconciles all the time (inventory control).
Assist other departments in the office if needs be (recruitment, reservations and ground services department)
18. Attributes
Honesty, hardworking, punctuality, fast leaner who is always willing to learn something new, flexible, confidence, organized and energetic.
References
Contact person : Mr Sakhi Mabaso
Company name : Nandos
Position : Manager (Patrao)
Contact numbers : 031-***-****
Contact person : Lungi
Company name : Mass Discounters (Mass mart)
Position : Junior Manager (iSilumko agent)
Contact numbers : 031-***-****
Contact person : Harry
Company name : Direct Channel Holdings ( Hollard Campaigne)
Position : Team Leader
Contact number : 031-***-****
Contact person : Kaycee Oliver
Company name : MSC Cruises
Position : Terminal Supervisor
Contact number : 031-***-****
Contact person : Allan Mhlaba
Company name : Mozambik
Position : Manager
Contact number : 031-***-****
Cell Number : 065-***-****
Contact person : Alona Raman/ Ciann Dekker
Company name : MSC Cruises
Position : Operations Manager
Contact number : 031-***-****
Contact this candidate