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Customer Service Manager

Avon, Connecticut, United States
August 18, 2018

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Barbara Spenard

*** ******* **** ****

Avon CT **001

Phone: 860-***-**** Email: Summary:

Manufacturing professional with 35 years of progressively increasing responsibility and salary, with experience and Specialized knowledge of the whole Manufacturing process SKILLS

• Computer Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook) IQMS, MRP, SAP, QuickBooks

• Knowledgeable of quality control standards

• Value stream mapping, quality management, 5S methodology

• Strong customer service skills

• Experienced Production Scheduler

• ISO Certifications

• Certified Lean Leader -Connstep, Inc-2005

• Procurement

• Engineering Assistant

• Inventory Control

• Leadership-Northwest CT Chamber of Commerce-2008 PROFESSIONAL EXPERIENCE

UTC Aerospace /Butler Aerospace – Windsor Locks, CT July 2016 – 2018 Contract/Demand Administrator-2 Year Contract and accepted position to learn SAP order entry, APO forecast, Purchasing review

• Responsible for five Military customer contracts.

• Involved in Initial Acknowledgement, quoting, Shipment and invoicing of customer orders, as well as managing contractual requirements.

• Asset Reporting, customer service level, turn time penalty avoidance and reporting.

• Effective interaction with various functional groups including Manufacturing/Quality Engineering, Program Management, Shop Supervision, Shop Technicians, Customer support Managers, to convey customer requirements and monitor/communicate delivery performance.

• Reviewed UTC SAP and Customer open order reports to insure they match and nothing was missed.

• Retrieved Customer purchase orders and updates for quantity and date revisions for production from Customer Portals.

• Processes any returned product and update the company’s systems.

• Tracking shipments, oftentimes through customs, to ensure timely delivery.

• Customer liaison on a variety of issue related to assigned orders. Ahlstrom Nonwovens- Windsor Locks, CT March 2016 – May 2016 Supply Chain Specialist MRO Purchasing-3 Month Contract and accepted position to learn SAP Purchasing

• Entered requisitions in SAP manufacturing system for all outside contractors, production maintenance.

• Invoice to PO matching as required, clarification of quantity/pricing discrepancies

• Managed all supplier contacts to ensure timely delivery and competitive pricing.

• Planning for plant one-week shutdown ahead of time to accommodate for last minute needs. Technical Industries – Torrington, CT January2002–March2015 Buyer/Materials Manager (February 2010-March 2015)

• Final Promotion to warehouse manager including Buyer, Customer service, inventory control, trained new employee to take over scheduling and continued as backup

• Managed three employees by prioritizing Daily workload of incoming and outgoing shipments and suppling production to meet customer demand

• Purchased raw materials including evaluating suppliers for approval to our standards, creating contracts with suppliers for locking in pricing, upkeep of material certification and expediting to meet our customer needs

• Inventory Management including keeping an accurate inventory by Scheduled Cycle Counts and end of Year Inventory. Comparing counts to the computer system and making the Correct adjustments. Obsoleting Non-used inventory and part numbers. Use of pull systems to keep the inventory as low as possible but not risking customer delivery dates. Providing monthly Metrics for the CEO on scrap, on time delivery and inventory adjustments

• Logistics consisting of reviewing trucking companies for best delivery dates and price. Keeping up with truck maintenance and necessary paperwork to comply with state codes. Renewal of documents for international shipping.

• Customer Satisfaction in keeping the customer informed of any changes with contact through phone, E-mail, and always getting back to them ASAP with any inquires including customers with special contracts Continues Improvement Scheduler (April 2007-February 2010)

• Continue Buyer/Planner, Customer service, Adding Scheduling

• Calculated and scheduled finished goods, rework and secondary operations.

• Facilitated outside process and metrics.

• Assigned customer requirements through the following to calculate and schedule quantity in: WIP, rework, finished goods, fully and assembled packages, customer requirements vs. actual results

• Scheduled Customer Parts by machine tonnage and cycle time and the lead time of material and customer delivery date had 25 machines ranging from a 20 ton to 240 ton

Customer Service Administrator (May 2005-April 2007)

• Continue Buyer/Planner Role, Adding Customer Service

• Plan and coordinated continuing improvement activities to satisfy customer complaints and requirements.

• Coordinate activities required to meet customer requirements including response to them on status, delivery dates, consignment stock

• Received Purchase orders and entered into Peachtree accounting system as also reviewing Material Availability, Pricing, Delivery and Machine availability in production

• Email, Phone, in person contact at our plant or there’s Buyer/Planner (June 2002-May 2005)

• Ordered materials and samples for production in order to complete customer orders.

• Issued and closed purchase orders, negotiated pricing, followed up with suppliers

• Assisted Engineering Department with quotes for customer orders and setting up and maintaining BOM for accuracy

• Planned and scheduled on time delivery of raw materials needed for production. Troubleshot scheduling conflicts.

• Sets up and maintains accurate Purchase Order information to suppliers and subcontractors

• Identifies and Qualifies vendors to meet Manufacturing requirements for entire company

• Provides Receiving with incoming inspection/engineering requirements and nonconformance specifications are not met with suppliers

• Sets up reorder/Kanban systems with suppliers

• Interfaces with customers managing customers consignment and supplies and any nonconforming issues

• Resolves financial issues with Accounting

• Supports continuing improvement and working with inside and outside customers

• Provides Management with accurate KPI’s on time

American Floor Covering – Bloomfield, CT September 2000 -June 2002 Contract Billing and Breakout Specialist

• Worked with construction companies for payment of completed work by breaking out the original contract per Carpet, Tile, and updating weekly by hours workers turned in

• Typing up all the Legal documents needed

• Billing and Collections

• Keeping track of the inventory ordered and stored for each job in two warehouses Tornik, Inc. – East Hartford, CT January 1996 – September 2000 Engineering Administrative Assistant

• Completed daily costing and invoicing records, verified and approved all change orders. Conducted inventory control including; receipt, distribution and monitoring accuracy.

• Create document packages for the manufacturing floor per procedure use of Auto Cad

• Maintain production engineering documentation

• Maintain Customer quotation file

• Sales back up for order entry including; telephones, month end closing, reconciling and reporting, Billing and invoice, Cycle counting, Data input new system implementation Previous Employer information and Reference’s available upon request EDUCATION

Avon High School – Avon, CT

High School Diploma

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