Manager Office

Michele M. Egan

***** ***** **, **********, ** 48111 Phone: 734-***-**** E-mail: ****.*******@*****.***

EXPERIENCE

IOWA STEAK, Novi, Michigan 2017 - May 2018

OFFICE MANAGER

Contact person working with Corporate. Hired to organize the office to professional standards

Duties include:

o Recruiting new employees, including tracking driver’s registrations and insurances are up to date..

o All clerical work, filing, typing, answering phones, faxes.

o Handling Bank deposits and FedEx processing.

o Balancing all daily financial totals.

o Handling Customer complaints.

o Occasionally drive the sales vehicle when required

BUDGET/STADIUM TOWING, Ypsilanti, Michigan 2015- 2017

LEAD DISPATCHER

Processed all incoming phone calls for qualifying for types of towing.

Log into the computer system and dispatched the call to an available driver based on location and type of tow.

Track of driver’s locations and type of towing trucks for each driver into a separate computer system.

Processed all impounds and the release of vehicles from the facility.

Accepted payments and accounted for all released vehicles.

Dispatched drivers based on the type of call requirements which included Light Duty, Wheel Lift, Flatbeds and Big Trucks.

STATEWIDE INVESTIGATIONS, Detroit, Michigan 1997 - 2015 OFFICE MANAGER

Transcribed dispositions for Court.

Perform general typing of letters and correspondence including legal statements and surveillance reports.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Planned travel arrangements for the owner and maintained his agendas.

Supplied advance materials and executed follow-up for meetings and conferences.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests.

Maintain Accounts payable and receivable and accurate records and files for reference.

Created weekly and monthly reports and presentations.

EXPRESS PERSONNEL UNION TRANSPORT, INC, Taylor, Michigan 1996 - 1997

ADMINISTRAVIVE ASSISTANT

Designed electronic file systems and maintained electronic and paper files.

Monitored and coordinated imports/export invoices and statements.

Performed general office duties including typing and spreadsheets.

KELLY SERVICES, Taylor, MI 1996 – 1996

Contacted to The National Bank of Detroit

CLERICAL SUPPORT

Assisted the permanent staff with all aspects of clerical support.

Michele Egan Page 2

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KEY ACCOMPLISHMENTS

Re-organized both Statewide Investigations and Iowa Steak office procedures to improve efficiency.

SKILLS AND ABILITIES

Excellent communication, analytical skills and work ethic.

Detail oriented with time management and organizational skills.

Problem solving and conflict resolution capabilities.

Ability to work independently and in conformance with established procedures.

Professional, dependable, trustworthy, punctual and able to maintain confidentiality and accept accountability.

EDUCATION

Henry Ford Community College

Detroit Business Institute

APPLICATIONS

Microsoft Windows, Word, Excel, Outlook, and Power Point

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