Customer Service Sales Representative

HIMANSHU JAYASAVAL

Address: -***/D, Maa Shakti Appt, Block- A1, Paschim Vihar

State: - Delhi Pin: - 110063

Contact No: - 860-***-****

Email: - ************@*****.***

OBJECTIVE

To secure a position with a stable and profitable organization where I can be a member of a team and utilize my skills and experience to the fullest.

EXPERIENCE

Airtel India PVT. LTD., Peeragarhi, New Delhi

Sales Representative Sep. 2017 to March 2018.

Properly directed inbound calls in phone queues to improve call flow. Made responsible procedure exception to accommodate unusual customer request. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationship with all call canter department through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Provide input to assist in selection and implementation of new phone system. Planning work schedules and weekly and monthly timetable. Cold calling to arrange meetings with potential customers to prospect for new business Responding to incoming mails and phone queries

Collect customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all time.

Built customer loyalty by placing fallow-up call customers who reported product issues. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll department to guarantee call center objectives were EDUCATION

Level Institution

Year of

Percentage

Passing

BSc(maths)

VBS Purvanchal University, Jaunpur, UP

2014 57%

Class 12th Kamla Nehru Inter College, Jaunpur, UP 2011 62% Class 10th Chittanram HSS Jamalpur, Jaunpur, UP 2009 55.55% Technical Qualification

Diploma in Computer Application

Course on Computer concept (CCC) conducted by NIELIT MS office

STRENGTHS

Punctual & Hard working

Honest

Easily adaptation to new environment

HOBBIES

Reading

Interaction with people

Cooking.

PERSONAL DETAILS

Father’s Name : Mr. Ravindra Prashad Jaiswal

Mother’Name: Mrs. Jamuna Jaiswal

DOB : 16/10/1994

Languages : English, Hindi

OBJECTIVE

I hereby declare that all the above-furnished details are true to the best of my knowledge and belief. HIMANSHU JAYASAVAL

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